- Report: #989442
Report - Rebuttal - Arbitrate
Complaint Review: Omnitech
OmnitechInternet United States of America
Omnitech Free Microsoft Consumer online support for Microsoft Office and Student 2010 Over a course of 6 hours, I was transfered from Tech11 to Tech 84, to the Head of technical support and put on hold for 20 minutes and then told the Supervisor would call be when got off break by 11:3, Internet
*UPDATE Employee: She didnt give us a fair chance to fix her issue. However, we refunded her in FULL promptly.
After allowing the first tech, tech 11 to remotely control my computer, take the key code for my new disk; he drops the bomb that it will cost a mere $199.99. to fix this problem because there were several virius found. He assured me that it could be fixed and he was working on it as we speak. I asked several times, how long it would be, he said he would get it done as soon as possible. I agreed to this but unbenowned to me, he then proceeds to tell me that in order to prevent this problem from happening again I need to buy an security program for 299.99.
I said no way. Just fix the initial problem. With that, I get disconnected and transferred to another tech when I called back, tech 84. She asked for the same information and it takes about another two hours for her not figure things out . She did the same things the other tech did. She did not admit that she did not know what to do, but as I anxiously awaited for my computer program to become operable until I noticed the screen said this will take 11 hours. I was furious. First of all, I had already spent 5 -6 hours with the two technicians. It gets better, tech 84 transfers me to the head of the tech specialists and he says, oh it will take 10 more hours.
I explained I didn't have 10 more hours and I wanted a refund. He said he'd have the supervisor get back to be in about 2-3 hours- mind you it's 10:00 p.m. I said no and asked can I speak to the supervisor now, he says no because he is on "break" OMG, that was the icing on the cake. At 11:30 p.m. the Supervisor calls back, by that time I am beside myself. After listening to my story, he agrees to refund my money and send me a confirming email. I got the email around 12:00 mid-night; however, I won't be convinced until I see my bank statement. What a nightmare!
This report was posted on Ripoff Report on 12/31/2012 10:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech/internet/Omnitech-Free-Microsoft-Consumer-online-support-for-Microsoft-Office-and-Student-2010-Over-989442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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