• Report: #141332

Complaint Review: PAYLESS SHOES

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  • Submitted: Mon, May 02, 2005
  • Updated: Sun, February 18, 2007

  • Reported By:LINESVILLE PA
Internet U.S.A.


*UPDATE Employee: Ahh I know why

*UPDATE EX-employee responds: Try this #

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I ordered from payless.com yesterday and used a $20 gift card and they didn't honor it and charged the whole $45 to my credit card and will not answer their customer service phone number or my emails

I got the gift card from them because they cheated me on my last order and I only ordered from them again because I wanted to use the $20 card and now they wonb't even honor their own card and I am out that $20!

Their shoes are crap, would have never ordered anything except I didn't want that %$20 to be wasted after tney cheated me out of $50 on boots I returned

VIL, Pennsylvania

This report was posted on Ripoff Report on 05/02/2005 11:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/PAYLESS-SHOES/internet/PAYLESS-SHOES-ripoff-INTERNET-141332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Ahh I know why

AUTHOR: Lisa - (U.S.A.)

The gift cards are for in-store use only I believe. You could return the boots in a local store with the receipt and the money would be refunded to your credit card, and you could repurchase the boots (if you want) and pay with the gift card.
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#2 UPDATE EX-employee responds

Try this #

AUTHOR: Abigail - (U.S.A.)

I'm not sure what the phone number you are calling is, but the phone number you should try is 1-800-426-1141. This is an all purpose customer & associate service line
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