- Report: #649539
Report - Rebuttal - Arbitrate
Complaint Review: Pacific Power
Pacific Power300 S. Main Street Yreka, California United States of America
Pacific Power Claim filed because of outage letter denied, found documentation they denied falsely Yreka, California
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My area where I live had a power outage that surged and had our lights, and electronics not running and lights were low and some were abnormally high. Come to find out after 3-months of waiting for my claim to be paid. Pacific Power-Field Claims Rep. Dianna Pereira wrote me a letter denying our claim for damage done to our house hold things she says due to an animal going into the substation. I called Pacific power outage department and got written proof that in fact it was not in anyway a animal. it was faulty equipment on their part. I asked the outage department to send me the letter, I have it and now all this reports with my letter, and their denial letters and outage reports are going to Better Business Bureau, Federal Trade Commission, Pacific Power-Dianna Pereira claims rep(that misrepresented claim), Pacific Power-Pat Reiten (president of Pacific Power), Oregon Public Utility Commission, and Oregon Attorney General (Oregon Department of Justice. Below is the exact happenings and the letter I wrote all of them with mailed documentation that isnt enough room on this.
Attn: Dianna Pereira-Field Claims Representative
Dear Dianna Pereira,
I have received your letter dated
In regards to your letter dated
In your letter these findings and/or investigation are inaccurate and in fact it was due to faulty equipment.
My investigations with the claim I filed, after the letter dated
I said ok. You said why dont you claim it on your home owners insurance I said no, I will not do this because my rates will go up and its not their fault or ours.
Yesterday which was
I asked her if she is aware of electrical items and electronics can be damaged when not sufficient-low or high power can cause damage to them. She stated: she said yes! I asked her twice she said yes, and for further concerns or question that she will have the outage department call me with my concerns and they can give me answers to my questions. I asked her another question about outages in July that was similar and she was reading to me from her notes and she says that after my call regarding outage on
I received a phone call at approximately on my cell phone on
We, discussed the investigation they did of
On 10/10/2010 the following day, I called the number to the outage department, number provided by the letter I was sent and had them verify all again the information that was sent to me including, dates, outage numbers, and causes and all true and correct and if you also look at this letter and dates with the outage department you will find this information to be equal. I do have copies of documentation on Pacific Power letter head of this investigation that is different than Dianna Pereiras
In conclusion, we have a denied claim that has been misrepresented/and or inaccurate by Dianna Pereira representing Pacific Power. This claim was sent to you and received by Dianna Pereira and her investigations/facts are invalid. I am asking for our claim to be paid in a timely manner.
This report was posted on Ripoff Report on 10/10/2010 10:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-Power/Yreka-California-96097/Pacific-Power-Claim-filed-because-of-outage-letter-denied-found-documentation-they-denie-649539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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