• Report: #382714

Complaint Review: Paradise Marine Center

  • Submitted: Sun, October 19, 2008
  • Updated: Sun, July 29, 2012

  • Reported By:Pensacola Florida
Paradise Marine Center
6940A Highway North ( Hwy 59 ) Gulf Shores, Alabama U.S.A.

Paradise Marine Center Service took 2 weeks longer than promised..it was to be 7 days Gulf Shores Alabama

*REBUTTAL Owner of company: Do not consider being late a ripoff

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I was told by the service manager that it would take 7 days for my boat to be repaired. It took 3 weeks and I still don't have it back and was not given a discount.

John
Pensacola, Florida
U.S.A.

This report was posted on Ripoff Report on 10/19/2008 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paradise-Marine-Center/Gulf-Shores-Alabama-36542/Paradise-Marine-Center-Service-took-2-weeks-longer-than-promisedit-was-to-be-7-days-Gulf-382714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Do not consider being late a ripoff

AUTHOR: Gene - (United States of America)

I am sorry that we could not meet the gentleman's time frame on completing his boat repairs boat service. The boat repair order was logged in on 10-2 and we finished all of the work 10-16, except for one quick cosmetic job which was awaiting a Yamaha part. This transpired over 10 working days, he was quoted 7 working days. There was also some Yamaha warranty work that had to be approved as well and that part was ordered during this process but not until the boat came up on the mechanic's work board. We may have been able to order that part sooner but we usually require the techs to look the repair over and verify exactly what is needed.

I would consider it a ripoff if we had put used parts on his motor, or did some shady work, but that was not the case. We got behind and for that I apologize, but we did not rip this gentleman off, in any way shape or form. We were just unable to do it within the time frame he was told.

Gene Myers
Owner
Paradise Marine Center
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