• Report: #205287

Complaint Review: Park West Galley - Park West At Sea

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  • Submitted: Wed, August 09, 2006
  • Updated: Mon, August 28, 2006

  • Reported By:Centreville Virginia
Park West Galley - Park West At Sea
29469 Northwestern Southfield, Michigan U.S.A.

Park West Galley - Park West At Sea ripoff dishonest deceptive practices and grossly inflated prices Southfield Michigan
Rip-off Report Investigation: Park West receives a POSITIVE RATING from Rip-off Report -commitment to providing excellent customer service, pledges its commitment to 100% customer satisfaction - over 1 million satisfied clients - feel confident & secure when doing business with Park West Gallery

*Author of original report: It gets worse

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I purchased art work from Park West at sea during a cruise November 12 of 2005. After waiting 8 weeks for delivery I contacted Park West and was told that the item was shipped to the wrong address in FL no VA where I live. I gave Park Wes t my correct address and the address I was moving to. I waited another 5 weeks and still nothing was shipped. The art work has never been sent to my correct address.

While waiting for the item to ship I found out that the art work is worth much less than I was told by the sales person. I was told 5900.00 when in fact it is worth 1750.00 as listed from the Artists Gallery. I was induced to purchase these items by the over-priced appraisal which was in fact not performed by a disinterested 3rd party as I was lead to believe. This transaction is especially egregious in light of the fact that I paid extra money at time of purchase for this fraudulent appraisal. As for this appraisal, I was told that the artwork was appraisal by a third party certified art appraiser. The appraisal of this art work was represented as being from a certified appraiser, when in fact they are from the owner of the gallery, Albert Scaglione. who is not certified by any organization for appraisal.

I have requested a refund but was told that there is an all sales final policy. I have contacted HSBC credit, the credit company that Park West uses and they were given fraudulent Fedex shipping information and will not refund the price of the art work or close the account. I have contacted the BBB of MI and Park West flat out refused mediation or a response to the BBB. I have continued to contact Park West to have this charge removed but they will only offer a credit and will not ship the item to me as they claim they have shipped it to the incorrect address twice and it was refused. I have never refused the item. I was grossly mislead by Park West as to the value and potential value and then was offer an appraisal that would be committing insurance fraud if I were to turn it over to my insurance as it is not a third party appraisal as stated by the salesman. I am seeking to have the charges remove and the account closed with both HSBC and Park West Gallery on grounds of deceptive practices and inflated prices on the part of Park West Gallery.

Jeff
Centreville, Virginia
U.S.A.

This report was posted on Ripoff Report on 08/09/2006 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Park-West-Galley-Park-West-At-Sea/Southfield-Michigan-48034/Park-West-Galley-Park-West-At-Sea-ripoff-dishonest-deceptive-practices-and-grossly-infla-205287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

It gets worse

AUTHOR: Jeff - (U.S.A.)

I have again tried to resolve the issue with Park West Gallery only to be lied to and told that the cruise company is the problem and that they have to issue a refund. I contacted the cruise company and they have stated in writing that they have no part in the purchase process with Park West so they would have no dealings with the refund process. When I confronted Terri at Park West Gallary with this info she hung up on me!

When I called back and asked why I was hung up on I was told she felt the conversation could go no farther !!!? I asked to speak to her manager and was told that she was not in the office and would have to call me back. When I asked for her managers name Terri refused to give me that information. I have left four messages to have the manager call me with no results. At this point I have no art work, a $3500.00 bill and no way to resolve the issue with this company.
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