• Report: #797975

Complaint Review: Payment Systems Corp

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  • Submitted: Mon, November 14, 2011
  • Updated: Tue, April 03, 2012

  • Reported By: Randy — Spring Texas United States of America
Payment Systems Corp
PO Box 71409 Los Angeles, California United States of America

Payment Systems Corp Withdrew unathorized funds from bank account, admitted the error, and has not returned it in 8 months Los Angeles, California

*UPDATE Employee: Sorry to hear about your experience. Let's talk.

*Author of original report: The $99 we took will not be refunded

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On March 2011 activity statement, Payment System erroroneously withdrew $99 from my account, a fee supposedly reserved for merchants with no credit card activity.  This is an active business, with healthy credit card totals.  I called them to have the fee reversed.  It was confirmed to be an error, and they promised to refund the $99 fee.

I have made 30 calls in the past 8 months to recover this fee:

6/3    

6/7

6/13 Anna

6/15 Anna "We will refund it"

6/17          "We will refund it"

7/5

7/13 Will:    "Will refund by 7/31"

8/8 Jaime: "We'll make sure you're on the list"

8/18 Rhett: Should be there by 19th or 22nd

8/23 Jaime: Will refund by 8/31

9/7 Angel: "Refund coming soon"

9/15 Angel: "still coming soon"

9/23            "No idea when refund is coming"

10/13         "Still no idea"

10/31 Channel: "Will refund in 1-2 weeks"

11/14 Daisy: "all refund have been issued"

The incompetence of Payment System Corp has escalated to the level of outright theft.  Be sure to avoid entering into a business contract with them, as they are impotent in their own daily operations.


This report was posted on Ripoff Report on 11/14/2011 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payment-Systems-Corp/Los-Angeles-California-90071/Payment-Systems-Corp-Withdrew-unathorized-funds-from-bank-account-admitted-the-error-an-797975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sorry to hear about your experience. Let's talk.

AUTHOR: Payment Systems Alex - (United States of America)

Good afternoon.  I'm an employee of Payment Systems and wanted to inquire further into this affair as soon as I saw it online.  I'm sorry to hear about your experience with the company.  Please feel free to contact me so we can figure out a solution.  I look forward to speaking with you.  Take care.

Sincerely,

Alex Phillips
Payment Systems
Corporate Web and Media Coordinator
CustomerService@paymentsystemscorp.com 
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#2 Author of original report

The $99 we took will not be refunded

AUTHOR: Mouseworks Computer Service - (United States of America)

Talked to Rhett in the call center.  This was my 32nd call about the $99 they erroneously withdrew from my account in March 2011.  Their official position: They will no longer be issuing any refunds.

I am filing a lawsuit agaist Payment Systems Corp today.  Anyone else wanting to join, please call my office at 832-482-9167.


Randy

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