- Report: #245334
Complaint Review: PeachDirect.com
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| PeachDirect.com 11870 Santa Monica Blvd, Suite 106-736
Los Angeles, California U.S.A. |
|
PeachDirect.com - Beware of Rip-Off Shipping, Poor Customer Service - Los Angeles California
*Author of original report: Peach Direct finally resolved problem after MONTHS of inquiries.
*Consumer Comment: Peachdirect is legit; you have nothing to worry about.
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
BEWARE! I recently tried to buy a $219 Tumi bag from Peach Direct, and Peach Direct tried to charge me $219 for SHIPPING, for a total of $438!
To put it in context, no other piece of luxury luggage or designer handbag on the whole site ships for more than $49 - not even a $2800 Prada bag. Also, ALL other Tumi products ship for $29.
I twice pointed out this mistake to their phone support (the surly supervisor wouldn't even come to the phone, and denied that this is even an error); once to their online help department. I never heard back from them, and they never fixed the shipping in their database. Charging $219 for shipping on a $219, one-pound, USA-based item is CLEARLY a typo! Who would pay DOUBLE for shipping, even if it's insured? It'd be like paying $17,000 EXTRA for a $17,000 car!
I, luckily, was able to cancel my order, and had the charge expunged...but I wouldn't feel right unless I warned others about the ultimately shady company that is Peach Direct...want to see this Rip-Off for yourself? On their site, check out their item #16479, and hit BUY, you'll see the price doubled, still uncorrected after two months. Still need proof? Read one of the other DOZENS of complaints about them below, and find another place to spend your money!
S
Cleveland, Ohio
U.S.A.
To put it in context, no other piece of luxury luggage or designer handbag on the whole site ships for more than $49 - not even a $2800 Prada bag. Also, ALL other Tumi products ship for $29.
I twice pointed out this mistake to their phone support (the surly supervisor wouldn't even come to the phone, and denied that this is even an error); once to their online help department. I never heard back from them, and they never fixed the shipping in their database. Charging $219 for shipping on a $219, one-pound, USA-based item is CLEARLY a typo! Who would pay DOUBLE for shipping, even if it's insured? It'd be like paying $17,000 EXTRA for a $17,000 car!
I, luckily, was able to cancel my order, and had the charge expunged...but I wouldn't feel right unless I warned others about the ultimately shady company that is Peach Direct...want to see this Rip-Off for yourself? On their site, check out their item #16479, and hit BUY, you'll see the price doubled, still uncorrected after two months. Still need proof? Read one of the other DOZENS of complaints about them below, and find another place to spend your money!
S
Cleveland, Ohio
U.S.A.
This report was posted on Ripoff Report on 04/23/2007 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/PeachDirectcom/Los-Angeles-California-90025/PeachDirectcom-Beware-of-Rip-Off-Shipping-Poor-Customer-Service-Los-Angeles-Californ-245334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on PeachDirect.com
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Author of original report
Peach Direct finally resolved problem after MONTHS of inquiries.
AUTHOR: S - (U.S.A.)
SUBMITTED: Sunday, May 27, 2007
I'm the writer of the above, original complaint here, and some genius from Peach Direct FINALLY corrected the shipping mistake...the one where they tried to charge $219 SHIPPING for a $219 bag...the new shipping is $29, like I'd said all along!
I only wish they'd listened to me at all when I'd pointed this out, even if they were only 'humoring' me, maybe other people finally complained enough to make them pay attention. The lack of personal contact has made - and has KEPT - me vary, vary wary of working with them again (the 'dkim' default, standard email responses posted only here inspire no confidence I'm afraid).
I only wish they'd listened to me at all when I'd pointed this out, even if they were only 'humoring' me, maybe other people finally complained enough to make them pay attention. The lack of personal contact has made - and has KEPT - me vary, vary wary of working with them again (the 'dkim' default, standard email responses posted only here inspire no confidence I'm afraid).
Respond to this report!
What's this? #2 Consumer Comment
Peachdirect is legit; you have nothing to worry about.
AUTHOR: Regan - (U.S.A.)
SUBMITTED: Friday, May 25, 2007
About a week after my wife and I ordered a 42" television from Peachdirect, I decided to check online and make sure that they were not involved in any suspicious dealings or ripoff tactics. Needless to say after finding this forum, I became quite worried. So, I took the advice given at the end of Chester Dodge's comments and e-mailed dkim@peachdirect.com with my concerns. Let me tell you, I was glad that I did. He gave me a phonecall soon after and was extremely helpful and perhaps the friendliest person I have dealt with in quite some time. He explained to me that the 100-plus complaints were a result of too many orders and too little supply during this last holiday season. He also stated that peachdirect is working to cut shipping times down to 3-5 business days rather than weeks, and that in the next 6-8-months customers will see a tracking number on their order status within a day or two of ordering.
He checked and was able to ensure that my television was leaving the warehouse and would arrive shortly. He then provided contact information for the air-freight delivery company (Pilot Air Freight), as well as a tracking number. I was able to track my package and see its exact wherabouts. He then provided me with his personal line at Peachdirect so that I could bypass the 800-number reps and deal directly with him. He was quite friendly and voiced that he would love for me to call him and let him know when the television arrived.
Peachdirect has a B rating on the Better Business Bureau website, which is considered Good, but had it not been for their oversight in supply vs. demand around the holidays, they would have an A rating. And because they have amended all problems, they probably will work their way back up to it.
In summation, I belive them to be a wonderful company, and I will definitely deal with them again. Their merchandise wasn't damaged, was in great condition, and it sure didn't take a month to get here (like some people are insisting it does). I look forward to dealing with them in the future. Sure you may pay some interest, but it's better than footing the entire bill right away.
He checked and was able to ensure that my television was leaving the warehouse and would arrive shortly. He then provided contact information for the air-freight delivery company (Pilot Air Freight), as well as a tracking number. I was able to track my package and see its exact wherabouts. He then provided me with his personal line at Peachdirect so that I could bypass the 800-number reps and deal directly with him. He was quite friendly and voiced that he would love for me to call him and let him know when the television arrived.
Peachdirect has a B rating on the Better Business Bureau website, which is considered Good, but had it not been for their oversight in supply vs. demand around the holidays, they would have an A rating. And because they have amended all problems, they probably will work their way back up to it.
In summation, I belive them to be a wonderful company, and I will definitely deal with them again. Their merchandise wasn't damaged, was in great condition, and it sure didn't take a month to get here (like some people are insisting it does). I look forward to dealing with them in the future. Sure you may pay some interest, but it's better than footing the entire bill right away.
Respond to this report!
What's this? 
