• Report: #500463

Complaint Review: Peak Physical Therapy & Wellness

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  • Submitted: Fri, September 25, 2009
  • Updated: Wed, October 14, 2009

  • Reported By: Jim — Greenwood Village Colorado USA
Peak Physical Therapy & Wellness
6534 Keystone Blvd, Ste C Parker, Colorado United States of America

Peak Physical Therapy & Wellness Parker, Colorado Aggressive billing practices Parker, Colorado

*Consumer Comment: PEAK PT and Wellness

*Consumer Comment: You have options.

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I was referred to Peak Physical Therapy by a local neurologist due to some back and nerve problems.  I have an HSA with a large deductible.  When I first went to Peak, the business office ran my insurance and was aware of the deductible from the first day.  I wasn't aware of it at the time, but Peak did have a cash option where the patient can pay $50 per session.  I was not informed of this option when I first went to Peak.  However, I was told at the time that after my insurance discount, I was probably going to have a $40 per session liability.

I went through twenty sessions of therapy.  The therapists were good and I have no complaint about the therapists.  However, the billing is my complaint. 

I found that Peak was billing the insurance company at a much higher than cash pay amount.  With the insurance "discount" I became obligated to a $70 per session fee.  One of the therapists brought it to my attention at that time, that I should not be billed so much, since Peak's full retail cash pay was only $50 per session.

When I brought this up to the billing office, the response was that peak's cash pay is $50 per session, but since they ran it through insurance they were entitled to charge me $70 per session - a 40% increase over their cash pay.   Peak was completely unwilling to adjust their bill to the cash pay price.  Also, while I have paid off half the bill in a two month period, Peak is aggressively pursuing collection and is threatening to send me to its collection agency.

Conversely, my neurologist has been gladly accepting monthly payments based upon my deductible and have had no problems with the neurologist. 

While I am stuck paying this inflated bill, I want others to know about Peak's "gotcha" billing tactics.  Hopefully, others will not be taken in by Peak's billing practices.

This report was posted on Ripoff Report on 09/25/2009 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peak-Physical-Therapy-Wellness/Parker-Colorado-80111/Peak-Physical-Therapy-Wellness-Parker-Colorado-Aggressive-billing-practices-Parker-Co-500463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

PEAK PT and Wellness

AUTHOR: Dylan - (USA)

I was a patient a PEAK physical Therapy last year, I also am employeed with a local insurance company here in Colorado.
    I just wanted to say in regards to insurance, unfortunatley it is ultimatley the patient' s resposibility to know their own benefits, some medical facilities check benefits as a courtesy, but also I have gone to doctor's offices before where they have no idea what the benefits are and  ask me if I know what my co-pay is.
    Also I am sure the facility has a contracted rate with your insurance company, which means that it doesn't matter if they bill the insurance $5.00 or $5,000.00 just for seeing you they get paid a flat rate, which looks like is $70.00 in your case.

    on a final note, as I mentioned earlier, I was a patient of PEAK's last year for a little while and had a wonderful experience and would highly recommened the facility.

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#2 Consumer Comment

You have options.

AUTHOR: Resty - (U.S.A.)

If I were you......I would make a call to your Insurance company's Fraud and Abuse department....or the SIU Unit and explain how this place is billing. They cannot bill you one thing and the Insurance something else.
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