Platinum Protection Deceived into signing an approval for instaltion being the home owner after Son-law had agreed to the service and instaltion while I was at work. South Provo UTAH

At Platinum Protection we are proud of the service and protection we provide and our customers receive. We strive to meet the growing and changing needs of each individual family we serve. In a very few instances we encounter some families that are not happy with the services we provide, or are given misinformation that effects how they view their service.

It is not our intention to make light of, or discredit Joann, but upon reviewing the information about her account there are some important details that were not explained in her report. And others that are misleading.
I have reviewed the information and am confused by her allegations. She claims she was told it was a contract with her son in-law and that her signature was needed for approval. She also claimed that she was not aware of the agreement being for a period of 60 months with a monitoring rate of 48.00 (47.99). Yet when I pulled the contract for review I found that she was the only person listed on the agreement. And the monitoring amount of 47.99 and 60 month terms were clearly stated and even circled, indicating the customer was fully aware of this before she signed the agreement. There was also a survey done over the phone before the system was installed in which all of these questions were addressed specifically. Each question was answered affirming she was aware of the cost and terms of the agreement.

With regards to the permit, it is explained on the front of the agreement that the customer agrees to pay any permit fees. Further the agreement states Customer shall secure and maintain all licenses or permits that may be necessary form governmental or insurance authorities for the continued monitoring and use of the system. She was also asked in a post installation survey, Are you aware that some police departments may require that you register or license your security system with them before they will respond in which she answered yes. Her system was and still is being monitored. However, without the permit it is possible that the proper emergency response agencies will not respond to a call. And just to clarify the issue, Platinum Protection does not charge or collect for the alarm permit fee.

It should also be noted that the customer appeared to be happy with the system and service for the first few months. We assisted her in receiving a home owners discount and also helped her change her payment method upon her request. It was not until nearly 3 months later she called in to cancel her agreement. At that time she claimed her son in-law was the only person who signed the agreement and had moved. It was only upon pulling the original document we discovered otherwise. Even after the attempt to deceive us we still offered ways to assist her by having her son in-law takeover the system and release her from the agreement. Unfortunately we never received a response from her, instead she responded by posting her report.