Priceline Misrepresentation of price Internet

 I have wanted to report Priceline often on over the past five years. I work with local schools in arranging trips for youth to a multitude of events. Today one of my 14-year-olds , while in the process of deciding where we were going to go as a collective,... Press the wrong button and we ended up booking a $170 room for one night. I immediately got on the phone, and I immediately got on chat, and both representatives refused to refund that money regardless of circumstances. They told me that I had no right to it, because I did not purchase a protection plan before . I explained again that I had a group of children around me and that somebody either willingly or unwillingly pressed the button, and I was on the school budget and we cannot afford that… But if they would refund that money we would continue to use their services for a cheaper rate. They refuse to hear any of that and so our kids are now going to be unable to attend the meet . I am so extremely angry and the parents and the children are so disappointed. We are on such a tight budget, but this is ridiculous. There have been other issues prior to this, where either I or someone else has used them due to the rates that they display online, and again like today, they hired all of their fees until right at the end and you end up paying $30 more on average than what the list prices. Be very wary, and I just would not use them at all anymore. We have over 400 parents that are receiving a letter today , detailing what occurred through what agency , and to not use them. It is my firm belief that they are a very adept set of ripoff artists , using the system for game. I'm filing a report with the Better Business Bureau today as well. I hope this helps someone.