Priceline Lied 3x, called 3 different answering clerks about how to fix name on airline ticket. No support at all. Norwalk CT

Airline ticket had nickname on it, not matching passport. Called Pricleine for 2 hours for support. Most of time no one answers. Making contact on July 27, 2023 first operator says I need to call Delta who is the flight. I am Delta, they say it is who created the ticket is who has to change it. Operator says, "I need to call Italy, the 2nd ITA plane that I will be going on, and gives me that number." I call the number given- no such number. Call back Priceline, a different operator answers says call Delta, I explain what Delta already said. 2nd operator tells me to call Priceline number he gives me, that number no one answers after 20 minutes. I call back previous number for Priceline, 3rd operator tells me that it will take eight days to change the name on my ticket.

I also had a ticket directly through Delta for another trip when I came back from this one. They answered quickly, put me on hold for 2 minutes and changed my name for free without any charges or loss. Lesson learned- 3rd party companies find ways to not support and gouge customers. I also will fill out a compliant for the insurance company Allianz travel protection which I bought premium offer on the airline flight to Italy through Priceline. They responded cancelation was not acceptable for cancelation reasons.