Complaint Review: Prisma, Plaza Holiday Club, Vacation World - San Antonio Texas
- Prisma, Plaza Holiday Club, Vacation World 25 Chapel Hills Circle San Antonio, Texas U.S.A.
- Phone: 800-776-9805
- Web:
- Category: Travel Services
Prisma, Plaza Holiday Club, Vacation World ripoff, lack of communication, no response San Antonio Texas
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I have been trying to talk to someone about GIVING my timeshare week back to Prisma/Plaza Holiday Club, whatever their real name is. I'm at the point where I would GIVE it away if anyone would return my call or email. I have dealt with Angelica Ponce in the past, and she has not been very helpful at all. No one EVER returned my phone calls despite leaving at least a dozen messages, so I reverted to email. After quite a bit of time, Ms. Ponce responded (barely), but only because she was inquiring about my payment of maintenance fees. I suspect she would never have responded otherwise. In emailing her, I had to ask the same questions over and over. She still has never answered my question about giving them the timeshare week back. Also, when I first got the timeshare, the maintenance fees were only due every other year, because my membership usage was only for every other year. Then after my first year, they told me that dues were due every year even though I only got a week every other year. NO CUSTOMER SERVICE at all! They're horrible.
Jen
Colorado Springs, Colorado
U.S.A.
This report was posted on Ripoff Report on 01/10/2006 11:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/prisma-plaza-holiday-club-vacation-world/san-antonio-texas-78240/prisma-plaza-holiday-club-vacation-world-ripoff-lack-of-communication-no-response-san-171176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Reply
AUTHOR: DebyCole - (USA)
SUBMITTED: Wednesday, August 24, 2016
I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:
https://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/


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