- Report: #1010406
Report - Rebuttal - Arbitrate
Complaint Review: Puerto Bahia
Puerto BahiaCarretera Punta Mita km0.2, La Cruz de Huanacaxtle Internet Mexico
Puerto Bahia Rcardo Sanchez Will not honor the Mexican law giving you 5 days to cancel the contract Nayarit, Mexico Internet
*Consumer Comment: Same as your story
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The day after that we went to the government Profeco office and they made up a directive statement which we were told to hand deliver and to also send it certified mail We did hand deliver and photographed the delivery since the owners representative wouldnt sign for it and then we had DHL deliver this too.
Profeco told us we should get our money back. And that we should send an email in 15 days if the credit card wasnt refunded. I have emailed the address given to us twice with attachments and an explanation but have not been able to get acknowledgement back that the email has been received. I also told American express to not pay them as this was a scam and I was disputing it. They indicate a few months to investigate. So far I am out about 8700.00 including exchange fees.
I am wondering if anyone has received a refund with or without the help of Profeco.
This report was posted on Ripoff Report on 02/07/2013 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Puerto-Bahia/internet/Puerto-Bahia-Rcardo-Sanchez-Will-not-honor-the-Mexican-law-giving-you-5-days-to-cancel-the-1010406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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