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  • Report: #903356

Complaint Review: Qresolve

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  • Submitted: Tue, June 26, 2012
  • Updated: Tue, January 15, 2013

  • Reported By: TNODTS — Toledo Ohio United States of America
Qresolve
Internet, Washington United States of America

Qresolve SpeedyPCPro Worse Than The Disease Internet, Washington

*General Comment: A possible solution

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On June 2nd 2012, I ran across a site selling Speedy PC Pro, a program which purports to fix computer issues such as viruses, spyware, etc. Purchasing said software entailed a call to their center, whereupon I was told that "no software would fix my problem" & that what I needed was "professional technical help". The individual on the phone then read off a list of 3 such services, the most expensive of which was the one recommended. This service, I was told was       %100 guaranteed. I later found out that Qresolve & Speedy PC are branches of the same company.
I allowed them to access my computer to fix it, but while some problems were better, others were worse, plus new problems had appeared. I called them the next night & they played around with my computer for several hours, after which the "technician" claimed he was done & everything was fixed. It was not. In fact, once again, some things were better, others were worse. I called them again & after 5 or 6 hours of playing around, the "tecnician" had not fixed a couple of problems which he said that he would research & call back in 2 days to take care of the problems. He did not.
I called them a few days later to try once again to resolve the problem. After this session, my computer was worse off than when they started. I called them to ask about a refund, since they had not only not done any good, they royally messed things up. 
After a prolonged runaround by some "supervisor", I was told that a "resolution specialist" would call in 24-48 hours. Five days later I got a call from a Mittin Somi, which lead to another prolonged discussion during which I was informed that there was in fact no quarentee whatsoever & that if I wanted a refund on the original $407.99 that I paid them that they were going to charge me $79.99 per session but he would be generous to me & only charge for 3 sessions. He even went so far as to accuse me of going into my computer & messing things up so I could get a refund.
After a great deal of argument I finally got him down to charging me $79.99 for one session & $50.00 for another, a deal that I would have to accept or get nothing at all. "It is only fair" insisted the disgustingly smug Mr. Somi.
Interestingly enough, when I informed Mr. Somi that I intended to report my experiences with he & his to all & sundry who might be interested, he expressed contempt for that statement, saying it didn't matter to him what I did.
In the end I am stuck for $129.99 for them to destroy my computer plus $39.94 for the utterly worthless Speedy PC Pro. My computer will not perform any command requiring an EXE & programs can't be loaded or deleted/uninstalled because I now get "fatal error" or "windows does not recognise the program"  if I try.
I will now have to get a new computer because this one is so damaged by whatever was done to it by these totally incompetent & uncaring individiuals. Whatever they did made things much worse & they are getting worse all the time. When I get my new computer I will probably take this one out into my back yard & put bullet in it to put the poor thing out of it's misery.

This report was posted on Ripoff Report on 06/26/2012 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Qresolve/Internet-Washington-/Qresolve-SpeedyPCPro-Worse-Than-The-Disease-Internet-Washington-903356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

A possible solution

AUTHOR: Dinkledorfer - (United States of America)

Rather than go into what went wrong, I would like to suggest possible ways to fix your machine. 1. (depending on your machine) run SFC. This is system file checker and has the ability to reset damaged/changed system files and the file associations. These associations tell the OS how to handle the file. 2. (again, depends on the OS) Do an OS repair. I know XP has this, others, I'm not sure how it's done. You need the OS cd for both ideas. 3. (and this is the most radical) Backup your data to another drive and reinstall the OS. Best to download the drivers first and store them on the other drive. Makes the process a lot easier.  The machine is not trash. It just needs a radical approach to make it work correctly again. You can research these ideas online yourself. You can do this if you first find out how it's done. There are tons of resources (free) out there in text and video and they won't ask you for a dime.
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