Mississippi
  • Report: #863606

Complaint Review: Radio Shack

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, April 03, 2012
  • Updated: Sun, April 15, 2012

  • Reported By: WTF — Spokane Washington United States of America
Radio Shack
4750 N. Division Street Spokane, Washington United States of America

Radio Shack Lyndell & fellow co-workers including the manager on staff at the time. A** screwed me over because they were more interested in "getting the sale" than actually taking care of my needs, instead, they SCREWED ME OVER with my phone service provider ATT!!! Spokane, Washington

*UPDATE Employee: How to exchange a phone at Radio Shack

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am a customer of ATT and have been for over 6 years. I thought it would be a good idea to go to Radioshack to use my phone upgrade that I had available, because they had "good deals" at the shack. Well, I was highly mistaken. The phone I got turned out to be a piece of SH**. So, upon returning it, they offered me an exchange, so I picked out the phone I wanted (again) and then turns out they didn't have it in stock.
So they called around, and told me that I was in luck, I would be able to pick it up at a different store that same day (keeping in mind it was like 7pm). So he tells me that he already put the phone on hold at this location, before I even agreed to pick up this phone. Then he told me that he would write down the address for me. Low and behold the other store was in an entirely different city than where I live, great right?
So they give me the so called paperwork I need, I drive all the way to this other radioshack, they know what I'm there for, because when I mentioned it they already had the phone on hold or me. But, the jack a** at the first radioshack fuc*** up my paperwork, and didn't actually put that I purchased this new phone (with my upgrade) on the paperwork, so they couldnt give me the phone!
So, I was out of a phone (because the first radioshack took the original phone back), and this radioshack wasnt able to give me a phone.
I stood around with the employees at the second radioshack (whom were actally very kind and very helpful) We called the other radioshack, they argued, the first radioshack refused to submit a refund of my upgrade to ATT. We spoke with ATT on the phone for an hour I didnt get home till nearly midnight.
Turns out that ATT cannot do anything unless radioshack submitts the refund forms, and well, they refused to do so. So I have no phone, no upgrade, and no one that will help me.
GREAT RIGHT?
I will NEVER fuc**** shop at SH**SHack ever again!!!!

This report was posted on Ripoff Report on 04/03/2012 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Spokane-Washington-99224/Radio-Shack-Lyndell-fellow-co-workers-including-the-manager-on-staff-at-the-time-A-s-863606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Radio Shack

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

How to exchange a phone at Radio Shack

AUTHOR: Gabriel - (United States of America)

Radio Shack is an indirect dealer of wireless phones so they have a limited quantity of phones at each location. The reason we have fewer phones in stock is because people exchange defective ones at the stores. The more people exchange the fewer we have overall. This is a common problem. Since we get paid commission on wireless phone sales we want to keep as many phones in our store as possible. The only reason you should return a phone to Radio Shack is if it has a manufacturer defect within the first 30 days. That includes touch screens not responding, charger/battery not working, can't read memory/sim cards, headphone port not working, buttons not responding, or complete system crashes. You should not and cannot return a phone for the following reasons: cracked screen, dropped  in water, downloaded a virus, changed settings making phone unusable, rooted phone, deleted operating system, and (to some extent) I just don't like this phone. Buying a phone is a serious endeavor and we have multiple programs and processes to make sure you get a phone that does everything you need the first time. It is bad for our business to be in the habit of swapping phones out for every customer that wants to try something different every 30 days.

I want to address your specific transaction here now and what went wrong from my perspective. You should have been able to exchange an upgraded phone within 30 days. You would have needed the receipt, orginal packaging, and everything that came in it. The associate should have made sure they had the phone you wanted to swap to and processed the swap. If they were out of stock you have two options: either take your phone to a store that has your new phone in stock and process the entire swap there, or have your new phone transferred to the store you are at for credit then go pick it up when you have a chance. If you process the swap at the one store and go pick it up all you need is the receipt from the swap.

The reason you probably had trouble was because of employee churn at Radio Shack. Most sales associates have been around less than 2 years and procedures and policies are constantly changing and vary from store to store even. Radio Shack is generally a comfortable job, but there are many miserable things that can happen and go wrong on a daily basis. Anything beyond a basic transaction is not dealt with in training and can only be learned the hard way through experience, which sometimes takes a few hours to figure out.

I'm sorry you had this difficulty. I know it's frustrating for you when we can't help you, but it is frustrating to me as well just so you know.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory