I am a customer of ATT and have been for over 6 years. I thought it would be a good idea to go to Radioshack to use my phone upgrade that I had available, because they had "good deals" at the shack. Well, I was highly mistaken. The phone I got turned out to be a piece of SH**. So, upon returning it, they offered me an exchange, so I picked out the phone I wanted (again) and then turns out they didn't have it in stock.
So they called around, and told me that I was in luck, I would be able to pick it up at a different store that same day (keeping in mind it was like 7pm). So he tells me that he already put the phone on hold at this location, before I even agreed to pick up this phone. Then he told me that he would write down the address for me. Low and behold the other store was in an entirely different city than where I live, great right?
So they give me the so called paperwork I need, I drive all the way to this other radioshack, they know what I'm there for, because when I mentioned it they already had the phone on hold or me. But, the jack a** at the first radioshack fuc*** up my paperwork, and didn't actually put that I purchased this new phone (with my upgrade) on the paperwork, so they couldnt give me the phone!
So, I was out of a phone (because the first radioshack took the original phone back), and this radioshack wasnt able to give me a phone.
I stood around with the employees at the second radioshack (whom were actally very kind and very helpful) We called the other radioshack, they argued, the first radioshack refused to submit a refund of my upgrade to ATT. We spoke with ATT on the phone for an hour I didnt get home till nearly midnight.
Turns out that ATT cannot do anything unless radioshack submitts the refund forms, and well, they refused to do so. So I have no phone, no upgrade, and no one that will help me.
I will NEVER fuc**** shop at SH**SHack ever again!!!!