Radio Shack Lyndell & fellow co-workers including the manager on staff at the time. A** screwed me over because they were more interested in "getting the sale" than actually taking care of my needs, instead, they SCREWED ME OVER with my phone service provider ATT!!! Spokane, Washington

Radio Shack is an indirect dealer of wireless phones so they have a limited quantity of phones at each location. The reason we have fewer phones in stock is because people exchange defective ones at the stores. The more people exchange the fewer we have overall. This is a common problem. Since we get paid commission on wireless phone sales we want to keep as many phones in our store as possible. The only reason you should return a phone to Radio Shack is if it has a manufacturer defect within the first 30 days. That includes touch screens not responding, charger/battery not working, can't read memory/sim cards, headphone port not working, buttons not responding, or complete system crashes. You should not and cannot return a phone for the following reasons: cracked screen, dropped  in water, downloaded a virus, changed settings making phone unusable, rooted phone, deleted operating system, and (to some extent) I just don't like this phone. Buying a phone is a serious endeavor and we have multiple programs and processes to make sure you get a phone that does everything you need the first time. It is bad for our business to be in the habit of swapping phones out for every customer that wants to try something different every 30 days.

I want to address your specific transaction here now and what went wrong from my perspective. You should have been able to exchange an upgraded phone within 30 days. You would have needed the receipt, orginal packaging, and everything that came in it. The associate should have made sure they had the phone you wanted to swap to and processed the swap. If they were out of stock you have two options: either take your phone to a store that has your new phone in stock and process the entire swap there, or have your new phone transferred to the store you are at for credit then go pick it up when you have a chance. If you process the swap at the one store and go pick it up all you need is the receipt from the swap.

The reason you probably had trouble was because of employee churn at Radio Shack. Most sales associates have been around less than 2 years and procedures and policies are constantly changing and vary from store to store even. Radio Shack is generally a comfortable job, but there are many miserable things that can happen and go wrong on a daily basis. Anything beyond a basic transaction is not dealt with in training and can only be learned the hard way through experience, which sometimes takes a few hours to figure out.

I'm sorry you had this difficulty. I know it's frustrating for you when we can't help you, but it is frustrating to me as well just so you know.