- Report: #730577
Report - Rebuttal - Arbitrate
Complaint Review: Ramada Plaza Resort
Ramada Plaza ResortFt Lauderdale, Florida Ft Lauderdale, Florida United States of America
Ramada Plaza Resort Cruise Packages Ft Lauderdale, Florida
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I'm adding to the tons of complaints here about Ramada Plaza Resorts and their rip-off cruise/vacation package or whatever they call it.
Just received a phone call this morning from one of their extremely helpful sales agents, saying a package I bought in Nov 2009 for just over $400 had expired, without me claiming. Was told that I could have extended the validity had I called earlier to give another travel date. Was told they could still help me if I buy a second person's ticket for almost $900. I told the woman on the phone that I had a similar experience 2 years ago (when I forgot about another package I had bought) and they willingly extended it for just a few hundred dollars more. She said "you got to remember that was in 2009 and the package costs a lot more now". I was told I had to pay the near $900 or lose it all. I said let me speak to a supervisor. There was a pause. Then a voice came over the phone that sounded was sounded identical to the one who spoke to me earlier, identifying herself as the General Manager of the company. I said "wait, are you sure you're not the same person I was talking to just now?" And that's when she exploded, became extremely rude, insisted she was the GM and that I could pay the near $900 or take the loss. I said give me a callback number. She said: "It's okay, we'll cancel you out." Surprised by her caustic tone, I decided to go online and find a number for any higher-ups at the Ramada that I could complain to. That's when I stumbled across a litany of complaints about this company on Rip-Off. So my advise to you people is the same: Stay aware from them!
This report was posted on Ripoff Report on 05/18/2011 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ramada-Plaza-Resort/Ft-Lauderdale-Florida-/Ramada-Plaza-Resort-Cruise-Packages-Ft-Lauderdale-Florida-730577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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