- Report: #730577
Report - Rebuttal - Arbitrate
Complaint Review: Ramada Plaza Resort
Ramada Plaza ResortFt Lauderdale, Florida Ft Lauderdale, Florida United States of America
Ramada Plaza Resort Cruise Packages Ft Lauderdale, Florida
I'm adding to the tons of complaints here about Ramada Plaza Resorts and their rip-off cruise/vacation package or whatever they call it.
Just received a phone call this morning from one of their extremely helpful sales agents, saying a package I bought in Nov 2009 for just over $400 had expired, without me claiming. Was told that I could have extended the validity had I called earlier to give another travel date. Was told they could still help me if I buy a second person's ticket for almost $900. I told the woman on the phone that I had a similar experience 2 years ago (when I forgot about another package I had bought) and they willingly extended it for just a few hundred dollars more. She said "you got to remember that was in 2009 and the package costs a lot more now". I was told I had to pay the near $900 or lose it all. I said let me speak to a supervisor. There was a pause. Then a voice came over the phone that sounded was sounded identical to the one who spoke to me earlier, identifying herself as the General Manager of the company. I said "wait, are you sure you're not the same person I was talking to just now?" And that's when she exploded, became extremely rude, insisted she was the GM and that I could pay the near $900 or take the loss. I said give me a callback number. She said: "It's okay, we'll cancel you out." Surprised by her caustic tone, I decided to go online and find a number for any higher-ups at the Ramada that I could complain to. That's when I stumbled across a litany of complaints about this company on Rip-Off. So my advise to you people is the same: Stay aware from them!
This report was posted on Ripoff Report on 05/18/2011 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ramada-Plaza-Resort/Ft-Lauderdale-Florida-/Ramada-Plaza-Resort-Cruise-Packages-Ft-Lauderdale-Florida-730577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.