- Report: #29101
Report - Rebuttal - Arbitrate
Complaint Review: Recreational Factory Warehouse
Recreational Factory Warehouse7928 Pines Blvd. Pembroke Pines - Sunrise , Florida, Florida U.S.A.
Recreational Factory Warehouse ripoff bad quality products and uncaring staff Pembroke Pines, Sunrise, Florida
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The day the Spa was to be delivered (which I took off work), the installers came and said that the spa would not go through my door (they have a small non very visible sign that says @ time of installation any disassembly, removal or otherwise extra work would add 100.00$ to my installation bill) so trying to save that I proceeded to remove my fence and my screen inclosure without checking their measurements, turns out the Spa did fit through the door and no extra work was necessary, they install the spa in place and left before it was completely full, well the spa never worked, on top of that they brough me the spa cover which was rip on one side they said that one was a loaner because they did not have any at the store, I think they just wanted to see if I noticed or not.
It has been 2 weeks now and the Spa still hasn't work properly after 2 new control boxes and 3 more days off work, today they are coming to install a third control box and of course I have not seen my new spa cover yet.
They do not have another spa like that one to replace the whole thing, and getting a refund from them takes they say 14 days. Thus the managers at that store have been helpful, specially Ivan (assistant manager), the receptionist has been rude a couple of times. and 2 weeks later, a fence repair, a screen enclosure repair and 3 days off work at 206.00$ a pop I am still to enjoy my Spa and Spa cover that I paid cash for (2600.00 $).
This report was posted on Ripoff Report on 09/05/2002 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Recreational-Factory-Warehouse/Pembroke-Pines-Sunrise-Florida-Florida-33024/Recreational-Factory-Warehouse-ripoff-bad-quality-products-and-uncaring-staff-Pembroke-Pin-29101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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