• Report: #385628

Complaint Review: Red Zone Tickets/Ticket Liquidators

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  • Submitted: Tue, October 28, 2008
  • Updated: Fri, July 17, 2009

  • Reported By:Hattiesburg Mississippi
Red Zone Tickets/Ticket Liquidators
8031 West Center Road Suite 307 Omaha, Nebraska U.S.A.

TicketLiquidators.comRed Zone Tickets/Ticket Liquidators Triple the Going Rate - RIPOFF Omaha Nebraska

*UPDATE Employee: Unjust Anger at TicketLiquidator Fair Market Prices

*UPDATE Employee: Unjust Anger at TicketLiquidator Fair Market Prices

*REBUTTAL Owner of company: We do not rip people off. We sell tickets at market value which is sometimes under face value.

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Red Zone Tickets and/or ticketliquidators.com. I ordered 2 tickets to a DragonForce concert in Atlanta, GA for $223. At the time I assumed the price was reasonable because DragonForce is a big name band. Upon researching other online ticket dealers, they were all selling the tickets for $25/per ticket. I bought mine on ticketliquidators.com for $88/per ticket! That's a scam!

My fault: Not doing my research before purchasing tickets.
Their fault: Blatant scalping.

DO NOT purchase tickets from Red Zone Tickets or ticketliquidators.com!

Whitney
Hattiesburg, Mississippi
U.S.A.

This report was posted on Ripoff Report on 10/28/2008 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Red-Zone-TicketsTicket-Liquidators/Omaha-Nebraska-68124/TicketLiquidatorscomRed-Zone-TicketsTicket-Liquidators-Triple-the-Going-Rate-RIPOFF-Om-385628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Unjust Anger at TicketLiquidator Fair Market Prices

AUTHOR: Colin - (U.S.A.)

I am an employee of TicketLiquidator writing a response to the complaint submitted by Whitney about the price of her tickets. Generally, I think that the owner of Red Zone has done a great job explaining things already. However, I thought I'd add in my two cents regarding ticket pricing and where TicketLiquidator fits in.

To begin with, TicketLiquidator does not own the tickets that are posted on our website. Those tickets are actually possessed by a wide number of different people and licensed ticket sellers across the country. Indeed, Red Zone Tickets is one example of thousands of such ticket sellers nationwide. These sellers post the tickets they have for sale on our website for the public to view and (if they're so inclined) to purchase. In short, TicketLiquidator and other secondary market websites are like an Ebay for tickets. As such, we do not price the tickets on our website nor do we posses them or ship them out. In most cases, we don't even charge your credit card when you purchase through us. All that is handled by the individual seller, who lists and actually has the tickets. These sellers price the tickets for whatever they think the public is willing to pay. Typically, this means that tickets on resale websites will be priced either above or below their face value.

On that note, I have to say that I empathize with Whitney regarding her frustration with the mark-up in ticket price. Indeed, none of us like to pay more for something than it was originally valued. However, I would reiterate that we at TicketLiquidator don't price the tickets on our website and that ticket sellers have a perfect right to price their property however they so choose. Besides, as mentioned by Red Zone, there are a large number of cases in which supply and demand mean that tickets end up selling below rather than above their face value. Indeed, one Oscar De La Hoya match in December of 2008 evidenced this with $700 tickets going for $400 and a majority (or, depending on your source, a near-majority) of tickets selling below their face value. (Source: http://www.ticketnews.com/Brokers-struggling-selling-tickets-to-Oscar-De-La-Hoya-Manny-Pacquiao-fight12841)

Added to that, it is also important to remember that there is often a good reason why you and I pay above face value when we shop for tickets on ticket resale sites. Above all, we're paying for the convenience of buying tickets on our own personal schedule. Typically, indeed, events are sold out within days or sometimes even hours of their tickets going on sale. Secondary ticket sellers keep these tickets available on the internet so the everyday consumer doesn't have to wait by the phone at 12:00 AM for the big Ticketmaster release six months before the event. They also allow the best seats that would normally be bought up by VIP clubs and connected individuals to go on sale to the general public following special pre-sale opportunities. In fact, one Bruce Springsteen concert in May of 2009 saw only 108 of the 1,126 seats closest to the stage being officially listed for sale to the public. Some of these seats later appeared on the secondary ticket market so that Joe Six-Pack consumers unconnected to any influential source could access them and enjoy The Boss up-close and personal. (Source: http://blogs.wsj.com/speakeasy/2009/06/14/springsteen-concerts-who-gets-the-best-seats-hint-not-you/)

In short, therefore, thanks to the secondary ticket market, consumers across America are able to get good tickets to good events at the last minute that would normally be denied us.

However, that being said, we at TicketLiquidator do not want to "scam" anybody and therefore make it prominently known in our FAQ and Terms and Conditions that our ticket prices may be above face value. Indeed, we openly encourage all customers to be intelligent consumers and to shop around for tickets actively before making a purchase decision. Specifically, due to the fact that primary market prices are usually cheaper, I recommend that you always, always, ALWAYS check Ticketmaster or the venue of your event for tickets before going to a ticket resale site. Added to that, TicketLiquidator advertises our secondary market status openly to the public. There is no secret about it and we cannot possibly be blunter. Indeed, right under our Policies tab, there is a paragraph that begins with Above Face Value in bold.

Unfortunately, though, it seems to me that Whitney purchased a little too hastily from our website before fully realizing what she was doing. Occasionally, indeed, this happens to customers who buy from a secondary market ticket website. Nevertheless, while I understand Whitney's anger, I fear that it is misplaced. Neither TicketLiquidator nor Red Zone did anything wrong to the customer concerned. We both delivered the product she wanted and we followed through on our policies. Whitney is simply unhappy that she didn't know what she was purchasing. However, in all fairness, even she admits that that particular error was her fault and not ours. Consumers should always research prices before they buy tickets and we support them in doing so. Why? Because we know, if you need a ticket resale site, chances are you will choose TicketLiquidator. We generally have the lowest prices on the secondary ticket market and we are very proud of that fact.

Therefore, while I sympathize with Whitney's anger, the fact remains that TicketLiquidator did nothing wrong and there is absolutely no basis behind her scam accusation against us or Red Zone.
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#2 UPDATE Employee

Unjust Anger at TicketLiquidator Fair Market Prices

AUTHOR: Colin - (U.S.A.)

I am an employee of TicketLiquidator writing a response to the complaint submitted by Whitney about the price of her tickets. Generally, I think that the owner of Red Zone has done a great job explaining things already. However, I thought I'd add in my two cents regarding ticket pricing and where TicketLiquidator fits in.

To begin with, TicketLiquidator does not own the tickets that are posted on our website. Those tickets are actually possessed by a wide number of different people and licensed ticket sellers across the country. Indeed, Red Zone Tickets is one example of thousands of such ticket sellers nationwide. These sellers post the tickets they have for sale on our website for the public to view and (if they're so inclined) to purchase. In short, TicketLiquidator and other secondary market websites are like an Ebay for tickets. As such, we do not price the tickets on our website nor do we posses them or ship them out. In most cases, we don't even charge your credit card when you purchase through us. All that is handled by the individual seller, who lists and actually has the tickets. These sellers price the tickets for whatever they think the public is willing to pay. Typically, this means that tickets on resale websites will be priced either above or below their face value.

On that note, I have to say that I empathize with Whitney regarding her frustration with the mark-up in ticket price. Indeed, none of us like to pay more for something than it was originally valued. However, I would reiterate that we at TicketLiquidator don't price the tickets on our website and that ticket sellers have a perfect right to price their property however they so choose. Besides, as mentioned by Red Zone, there are a large number of cases in which supply and demand mean that tickets end up selling below rather than above their face value. Indeed, one Oscar De La Hoya match in December of 2008 evidenced this with $700 tickets going for $400 and a majority (or, depending on your source, a near-majority) of tickets selling below their face value. (Source: http://www.ticketnews.com/Brokers-struggling-selling-tickets-to-Oscar-De-La-Hoya-Manny-Pacquiao-fight12841)

Added to that, it is also important to remember that there is often a good reason why you and I pay above face value when we shop for tickets on ticket resale sites. Above all, we're paying for the convenience of buying tickets on our own personal schedule. Typically, indeed, events are sold out within days or sometimes even hours of their tickets going on sale. Secondary ticket sellers keep these tickets available on the internet so the everyday consumer doesn't have to wait by the phone at 12:00 AM for the big Ticketmaster release six months before the event. They also allow the best seats that would normally be bought up by VIP clubs and connected individuals to go on sale to the general public following special pre-sale opportunities. In fact, one Bruce Springsteen concert in May of 2009 saw only 108 of the 1,126 seats closest to the stage being officially listed for sale to the public. Some of these seats later appeared on the secondary ticket market so that Joe Six-Pack consumers unconnected to any influential source could access them and enjoy The Boss up-close and personal. (Source: http://blogs.wsj.com/speakeasy/2009/06/14/springsteen-concerts-who-gets-the-best-seats-hint-not-you/)

In short, therefore, thanks to the secondary ticket market, consumers across America are able to get good tickets to good events at the last minute that would normally be denied us.

However, that being said, we at TicketLiquidator do not want to "scam" anybody and therefore make it prominently known in our FAQ and Terms and Conditions that our ticket prices may be above face value. Indeed, we openly encourage all customers to be intelligent consumers and to shop around for tickets actively before making a purchase decision. Specifically, due to the fact that primary market prices are usually cheaper, I recommend that you always, always, ALWAYS check Ticketmaster or the venue of your event for tickets before going to a ticket resale site. Added to that, TicketLiquidator advertises our secondary market status openly to the public. There is no secret about it and we cannot possibly be blunter. Indeed, right under our Policies tab, there is a paragraph that begins with Above Face Value in bold.

Unfortunately, though, it seems to me that Whitney purchased a little too hastily from our website before fully realizing what she was doing. Occasionally, indeed, this happens to customers who buy from a secondary market ticket website. Nevertheless, while I understand Whitney's anger, I fear that it is misplaced. Neither TicketLiquidator nor Red Zone did anything wrong to the customer concerned. We both delivered the product she wanted and we followed through on our policies. Whitney is simply unhappy that she didn't know what she was purchasing. However, in all fairness, even she admits that that particular error was her fault and not ours. Consumers should always research prices before they buy tickets and we support them in doing so. Why? Because we know, if you need a ticket resale site, chances are you will choose TicketLiquidator. We generally have the lowest prices on the secondary ticket market and we are very proud of that fact.

Therefore, while I sympathize with Whitney's anger, the fact remains that TicketLiquidator did nothing wrong and there is absolutely no basis behind her scam accusation against us or Red Zone.
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#3 REBUTTAL Owner of company

We do not rip people off. We sell tickets at market value which is sometimes under face value.

AUTHOR: Redzonene - (U.S.A.)

Dear Consumers.

We do not rip people off. As stated on our website and in our terms and conditions we buy/sell/and consign tickets on the secondary ticket market. We sell tickets at market value which can be above or below face value. While many tickets we sell are over face value, we also have many tickets sold below face value. You can find numerous NFL Football Tickets under face value on our website. As an example we have Kansas City Chiefs Tickets that have a Face Value of $75 to $89 each selling for only $15 to $25 each. We have New England Patriots Tickets for some games under face value. In this persons own state of Atlanta we sold $80 face value Atlanta Falcons tickets last year for only $5. This year we still have some Atlanta Falcons tickets under face value, but the price is going up because the team is winning so people are buying. I am sorry this person could have found a better deal somewhere else. We try to be competitive and offer the lowest prices tickets on the secondary ticket market. We try to be the lowest but can't always be the lowest.

We also take tickets on consignment. For example any consumer can send us their tickets on consignment and have us sell their tickets for them. We will list your tickets at whatever price you want. You can say you want to sell tickets for any price and we will list it. If the tickets sell we pay the seller the cost they wanted and keep a small 20% sellers fee for selling the tickets. This is what happened with DragonForce. The original buyer of the tickets said they could not go to the concert and they wanted us to sell the tickets for them. They said the band is good so they wanted to sell them over face value. We were fine with that so we sold their tickets over face value and took a small 20% commission which barely covers our cost of advertising, payroll, and merchant fees for processing this order. Please contact us if you have any questions. Thanks for your time and understanding.
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