Remotespy.com - CyberSpy Software - Remptespy.com - Tanya Schmidt - The Fork Tongued Remptespy.com RIPOFF - FRAUDULENT SALES, NON-WORKING PRODUCT, LIARS, THIEVES Gulf Breeze Florida

I purchased Remotespy for $89.95 and it did not work. I tried to contact tech support but they did not answer for 24 hours. I needed the product immediately. I could not wait - I purchased another software which worked without any problems. I have been wrangling with this person Tanya at remotespy tech support ever since trying to get my money back and she is refusing to do so. I get different stories every time I inquire. My initial purchase was on 5/24/2005. Below is a transcript of all that transpired between Tanya and I since then. Start chronologically from the bottom:

______________________________________________________________________

Subject: Please return my money and cancel my account...
Created On: May 25, 2005 9:44pm EDT
Department: RemoteSpy Support
Priority: High

Subject: Less than cooperative along the way?
Posted by Gabriel Espinosa





I do not understand what you mean by that? I have been totally cooperative throughout this entire escapade. I have done what you have asked. I have answered your questions in spite of the fact that I'd answered them in prior communications. How much more cooperative could I have been. As for being irate. What can you expect?!? You tell me one thing in the beginning and then you flat out refuse to refund my money. Please do not think that I am some rich guy who has money to throw away. I am not. And besides all this, your website specifically states "30 day money back guarantee." How do you expect me to react when in spite of what your website states you say that it is against the license to give refunds!? Tanya, it is not I who needs to get myself in order. I am an innocent customer who is being mistreated by your company. Bottom line is:

1. I am not completely satisfied with your product.
2. You promise a money back guarantee on your website.
3. You are legally bound to keep this promise.
4. I have been, up to the last email, completely polite and cooperative with you.
5. You are the one who made a statement which is contrary to what your website states.
6. I want my money back.

Gabriel Espinosa



Delete Post
Date: 06-11-2005 7:07pm EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello Gabriel,

As I would love to assist you in this matter, you have been less than cooperative along the way. I am sorry to inform you that I will be unable to assist you any further if you only seek to threaten myself or the company inwhich I am employed. This type of behavior is unbecoming and it is against company policy to respond to. If you could be less irate and more proffesional then I will gladly assist you further.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.



Date: 06-11-2005 2:37pm EDT

Subject: And Another Thing....
Posted by Gabriel Espinosa


I copy/pasted the following directly from your website:

Get Instant Access! It's as safe and easy by using our secure online order form. If you prefer, you can also order by phone or fax! Today's special offer includes free lifetime technical support as long as you remain an active member and for a limited period free lifetime Upgrades! You are fully protected by our 30 day money-back guarantee - it's 100% safe. Start to enjoy the benefits of owning the most powerful spy software available today RemoteSpy!


30-day money back guarantee is what it says. Therefore, again I am confronted by lies, lies and more lies.

Do not attempt to change the wording on the website, as I have already downloaded and timestamped your entire website for future reference just in case I have to involve a legal entity in this battle you are waging.



Delete Post
Date: 06-11-2005 10:18am EDT

Subject: You are stealing my money!
Posted by Gabriel Espinosa


Below is what you wrote to me a few messages ago:

Hello,

Upon reply, I'll be forwarding your request to our refund department. From there they will analyze your account and make sure everything is a go for processing your request. If you could, please provide additional information as to why you are asking for a refund and any possible problems you experienced while using remotespy.

Additionally include any methods or support you exhausted prior to seeking a refund.

Note: Certain refunds are typically not processed if a users account is shown to have been used. Additionally if a customer has broken the licensing agreement, and attempted to record two seperate computers via a single purchased license.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.

And now, you are claiming that all sales are final. If all sales are final then why do you have a refund department? Or was that a lie??? Look Tanya, I have been very patient with your company. I have done everything you have asked me to do. For your information, when I first started having the problems, I went to that Microsoft site you sent me. It was useless. Their "fix" did nothing! Therefore, you sent me a USELESS instruction on how to fix the proble. It didn't matter as I had already purchased the GOOD software, which worked with no idiotic problems. I never got to use your software and I have been very polite through all this B.S. your company has put me through. Enough is Enough already! I WANT MY MONEY BACK! You cannot act like this! It is pure thievery! Either that, or you are a liar because you wrote to me about your supposed refund department and you wrote all that stuff about how certain requests cannot be refunded because the requester had already used the product. FOR THE LAST TIME - I DID NOT EVER GET TO USE YOUR GODFORSAKEN PRODUCT!!!! CAN YOU READ????

Is this what you and your company like to do? Irritate customers/unhappy customers to the point of anger and then rip them off?

Unless you refund me my money, whgich you are trying to steal, I will put an entry about you - a VERY NEGATIVE ENTRY - on the following website - http://www.badbusinessbureau.com/

I own 62 domains, all related to hardware/software. I will place negative comments on every single one about your company and your lies and thievery, with contact information about you as well as warnings against purchasing anything from your company and your parent company and your affiliates.

What you are doing is reprehensible, and I feel like I am trapped, therefore, I must act against you because you are acting in a most UNBUSINESSLIKE manner!!!


Delete Post
Date: 06-11-2005 10:11am EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)

Hello,

As per our licensing agreement all sales or RemoteSpy are final.

I have been trying to help you with remotespy from the time that you purchased.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.

Date: 06-10-2005 11:28pm EDT

Subject: RE: My refund...
Posted by Gabriel Espinosa

Tanya,

It's been a week and I've not heard anything from you. Is there some sort of impediment?

Gabriel


Delete Post
Date: 06-10-2005 8:54am EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello,

I will notify you when I have received a response.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.


Date: 06-4-2005 3:54am EDT

Subject: Regarding my refund...
Posted by Gabriel Espinosa


That is good news Tanya, for future customers. But, I have already exhausted myself explaining to you that I do NOT require your software. I HAVE purchased another software which works perfectly and have been using it ever since the remotespy software would not work for me. I don't know whatr it is that you do not understand. I did not ask for a fix, I asked for my money back and you stated that first you would have to see if my request was valid - you said you had to make sure I had not been able to use the product. Well, I didn't and I grow weary of explaining myself over and over again. Please return my money to me.

Thank You,

Gabriel Espinosa





Delete Post
Date: 06-4-2005 12:59am EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)




Hello,

We have just been able to recreate the error that you are receiving and have researched a helpful website that will allow you to get remotespy up and running as you would like.


Please try to following link to help with your situation:

http://www.webuser.co.uk/cgi-bin/forums/showflat.pl?Cat=&Board=tips&Number=136162&page=0&view=collapsed&sb=5&o=14&part=

As it turn out this is a Microsoft based error and can be fixed by going to the link above and followinf the instructions on the site. I hope that this will change your mind with your refund. We have been researching as quickly as possible to get this situation resolved.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.




Date: 06-4-2005 12:22am EDT

Subject: What is the status of my refund?
Posted by Gabriel Espinosa


I have not heard or read anything in days and I cannot see why it is taking so long to resolve this.

Gabriel Espinosa


Delete Post
Date: 06-3-2005 7:25pm EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello,

You will be notified through this ticket thread of your refund status.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.


Date: 05-28-2005 4:45am EDT

Subject: Refund
Posted by Gabriel Espinosa

How and when will I be made aware of the final status?

Gabriel


Delete Post
Date: 05-27-2005 8:56pm EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello,

There was no insuiation there, it is a standard message that we send to each user requesting a refund.

I will foward you message however, they will have to review your account and support history to verify that you are eligible for a refund.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.


Date: 05-27-2005 4:01pm EDT

Subject: RE: Please return my money and cancel my account
Posted by Gabriel Espinosa


Tanya,

The program would not work no matter what I did. I exhausted every form of support available to me as no one would answer my support tickets. I sent several tickets, I went to your FAQ's to try to find an answer, I "googled" the error which was coming up and tried to use the solutions available on the internet. Nothing worked. I kept gertting the error which I sent to you in my initial email. Here is a copy of my initial email:
___________________________________________
When I try, I get the folowing error:

[The NTVDM CPU has encountered an illegal instruction. CS:0530 IP: ffe0 OP: fe ff 00 00 90 Chose 'Close' to terminate the application.]

Even if I choose "Ignore" the application does not install itself. Please help!
____________________________________________

The program NEVER worked for me as it could not be installe don the target computer no matter what I did. The same error kept popping up.

For reasons I cannot disclose, it was imperative that this sort of software be installed that very day and since no one was answering my desperate support requests, I was forced to look elsewhere and purchase another software which does exactly what yours does with the exception, that it works and I have had absolutely no problems with it. Since I have the new software, I don't require yours anymore (although I did prefer yours to the current). This is why I want a refund and a cancellation of the account. I was never able to use the account because it could never connect with the target computer and I also most definitely never breached my contract by attempting to install the program on two computers with my single license! I find the insinuation offensive!

Thank You for your consideration in this matter.

Sincerely,

Gabriel Espinosa


Delete Post
Date: 05-27-2005 6:03am EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello,

Upon reply, I'll be forwarding your request to our refund department. From there they will analyze your account and make sure everything is a go for processing your request. If you could, please provide additional information as to why you are asking for a refund and any possible problems you experienced while using remotespy.

Additionally include any methods or support you exhausted prior to seeking a refund.

Note: Certain refunds are typically not processed if a users account is shown to have been used. Additionally if a customer has broken the licensing agreement, and attempted to record two seperate computers via a single purchased license.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.


Date: 05-26-2005 4:27pm EDT

Subject: Please return my money and cancel my account...
Posted by Gabriel Espinosa



Tanya, I have received 2 (two) emails from you starting early this morning approximately 24 hours after my initial request for help. The one I am responding to is your second one, so I don't know what you mean by "several" emails. I do not want your software anymore. As I wrote before I was forced to purchase a different software from a different company as I could not wait and wait and wait for youre company to respond to my desperate situation. I am the one who had sent several emails over the course of the day yesterday, none of which received any response until early this morning. That you are "updating your system" is a nice excuse, but did not help in the resolution of my issue with your non-working software. I will ask you again, PLEASE cancel my account and refund any charged monies. You do claim that the software is guaranteed on your website so I do not expect there to be any difficulties with my request.

Thank You,

Gabriel Espinosa


Delete Post
Date: 05-26-2005 8:44am EDT

Subject: No subject
Posted by Tanya Schmidt (Staff)


Hello,

This is a legitimate business, and we are more than happy to help you with your concerns. I have emailed you on several occasions regarding your situation. I apologize for the slight delay we are currently updating our systems.

I hope that we can solve the problem that you are having with the target computer. I am confident that we can get it solved and get you up and running.

Regards,
Tanya Schmidt
RemoteSpy Support Rep.

Date: 05-26-2005 6:40am EDT

Subject: Please return my money and cancel my account...
Posted by Gabriel Espinosa


I have sent two help request tickets starting from 6:09am this morning, and even emailed you at cyberspyware.com for help and no one has responded. I needed this software to work today. I have purchased another software which works perfectly and without errors. Please cancel my account and refund my money. Your software does not work on my target computer. I would appreciate it if someone were to reply at least to this final email indicating that it has been received and that you are in fact a legitimate business and I am not being ripped off.

Sincerely,

Gabriel Espinosa


Date: 05-25-2005 9:44pm EDT

Gabriel
monticello, New York
U.S.A.