Ridebikegear.com Ridebikegear Misrepresented Hardbag and poor customer service Internet

The hardware included was supposed to be adequate for mounting the bags and it wasn't.  I don't know what else you want me to say here.  I did in fact, read what was on the website, and the description said that adequate mounting hardware was included.  When I received the product the hardware was insufficient to properly mount the bags.  You simply stating "read the directions" does not change the facts or my experience with my order.

My first attempt at contacting them came several days later (via email) and it was full of spelling errors, like a teenager out of high school wrote it.  See above.  They acknowledge in that email that the hardware was erroneous and couldn't be used.  I don't know how much more inept they can be.  You stating that it was my reading error is not a rebuttal based off of facts.  That is a sort of slim-shady redirection of fault that only an unethical individual would attempt to pursue.

In your complaint you wrote the following:

"Their website states: The saddlebags can be mounted on any bike with side brackets.  If you require brackets, we suggest our Best Brackets saddlebag mounting system, which has a locking quick-release system and offers maximum adjustability to achieve a perfect fit."

What that means is that the bags can be installed on any bike that has fender side brackets with the use of their Easy Bracket mounting system, which is sold separately. They do require drilling holes in the bags at your desired location in order to mount the brackets to the bag, depending on what location you want the bags to sit on your bike.

This is common with whatever make of hard bag you buy. Any mounting hardware they sent along would only be generic and you would be expected to try and use the existing mounting nuts or brackets that are currently on your bike because they have no way of knowing how you planned to mount the bags.