- Report: #929593
Report - Rebuttal - Arbitrate
Complaint Review: Ridebikegear.com
Ridebikegear.comInternet United States of America
Ridebikegear.com Ridebikegear Misrepresented Hardbag and poor customer service Internet
*Author of original report: Still a misleading product nontheless
*Consumer Comment: Understand what you are buying
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"I wouldn't even use that hardware. The hardware in the bag was meant for people purchase a very basic bracket system that we sold in the past, but don't sell anymore."
So to recap, the hard bags are not usable without drilling holes into them and they refuse to provide the minimum amount of hardware to properly mount it.
Their website states:
"The saddlebags can be mounted on any bike with side brackets. If you require brackets, we suggest our Best Brackets saddlebag mounting system, which has a locking quick-release system and offers maximum adjustability to achieve a perfect fit."
However, what they have provided is not mountable by any means, since I am required to drill holes and their hardware to mount the bags is inadequate. I am surprised they would not even send me a few nuts in the mail to but they blew me off immediately.
This report was posted on Ripoff Report on 08/19/2012 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ridebikegearcom/internet/Ridebikegearcom-Ridebikegear-Misrepresented-Hardbag-and-poor-customer-service-Internet-929593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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