- Report: #326110
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report INVESTIGATION: Senior Healthcare Consultants ~ RJR / SHC Commitment
Rip-off Report INVESTIGATION: Senior Healthcare Consultants ~ RJR / SHC Commitment1700 Pacific Ave., Suite 4600 Dallas, Texas United States of America
Senior Healthcare Consultants REVIEW: Senior Healthcare Consultants ~ RJR / SHC commitment to 100% customer satisfaction, pledges to resolve all valid complaints & address inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. RJR / SHC ~ Senior Health Care Consultants employees will go above and beyond the client's expectation in the pursuit of excellence in every aspect of the business - Consumers can feel confident & secure when doing business with RJR / SHC ~ Senior Health Care Consultants Dallas Texas
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SPECIAL UPDATE: January 4, 2012: Senior Healthcare Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Senior Healthcare Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Senior Healthcare Consultants has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Senior Healthcare Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Senior Healthcare Consultants remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
RJR / SHC ~ Senior Health Care Consultants joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
S enior Health Care Consultants ~ RJR / SHC approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Senior Health Care Consultants is sincere in their commitment to remedy any and all concerns. Company executives stated to Rip-off Report that Senior Health Care Consultants has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. Many of these changes were implemented as a direct result of feedback they received from Rip-off Report.
RJR / SHC ~ SENIOR HEALTH CARE CONSULTANTS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
One of the surprises that came from the Rip-off Report investigation was the complaints had little to do with Senior Health Care Consultants products or services. During our investigation it was also most interesting to note and report that there were virtually no consumer complaints found, this in itself speaks volumes of the level of customer service SHC offers. For their clients ~ Senior Healthcare Consultants offers a robust portfolio of products and services allowing them to specifically tailor and match the needs of each client to the best solutions. The strength of SHC is the knowledge their consultants have to assist seniors in the complex Medicare arena, when appropriate they have a multitude of products to protect seniors including: Medicare Supplement Insurance, Medicare Advantage (HMO's, PPO's, PFFS) programs, Life, Dental , Prescription Drug Plans and Prescription saving plans to fill in the donut hole gaps, Vision plans, Annuities, etc., SHC consultants are well versed in Medicare, but don't stop there, they are then linked to the information gathering and distribution power of the corporate office, to in effect keep up with the constant changes to Medicare in real-time, so they can then best advise their clients in this ever changing field.
RJR / SHC ~ Senior Health Care Consultants GIVING TO THEIR CUSTOMERS...
Keep in mind, RJR / SHC ~ Senior Health Care Consultants has worked with over a quarter of a million clients and has only 12 Rip-off Reports to show for it. What is really amazing about that is despite Rip-off report appearing on most search engines right below RJR / SHC ~ Senior Health Care Consultants, their complaint ratio is less than one half of one thousandth of a percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. Also to note: Rip-off report found that all of the 12 complaints came from previous consultants and that not one complaint was posted from a consumer, the only consumer posting we found were positive. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. RJR / SHC ~ Senior Health Care Consultants is showing leadership for other companies to follow that care about their clients.
RJR / SHC ~ Senior Health Care Consultants understands the saying, "you can be judged by the company that you keep" so Senior Health Care Consultants is working to significantly improve the screening and training of their consultants, to make sure they are held to the same high company standards. In fact, Rip-off Report learned from a company executive that they have ended relationships with consultants that were unwilling to maintain the high standards RJR / SHC ~ Senior Health Care Consultants has set, regardless of the business generated. In today's business world how often do you find a company willing to walk away from profits in the name of ethics? RJR / SHC ~ Senior Health Care Consultants has, and says they will again if necessary. Senior Health Care Consultants carefully screens the consultants that deliver their products to consumers in an effort to help their clients that are working towards securing the best Medicare supplement insurance. RJR / SHC ~ Senior Health Care Consultants also endorses the products that they refer clients to, but maintains that those services are 100% optional and will welcome feedback on these products and services for further evaluation at SpecialAttentionCS@shcmarketing.com
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Company executives also stated that over that last few months they have bolstered their consultant training programs in an effort to increase consultant competence in the complex senior market. In addition, RJR / SHC ~ Senior Health Care Consultants has added new processes that allow them to better serve clients from all across the country. Because of our investigation and the sincere efforts put forth by RJR / SHC ~ Senior Health Care Consultants, Rip-off Report is proud to give RJR / SHC ~ Senior Health Care Consultants a positive rating.
All in all, the company implemented strategic changes to its Training and Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection. RJR / SHC ~ Senior Health Care Consultants CEO stated "We understand that the only way to grow as a company is by first recognizing our weaknesses and then committing the resources necessary to fix the problems those weaknesses have allowed". He then added, "We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for those we serve".
RJR / SHC ~ Senior Health Care Consultants ALWAYS IMPROVING THE CONSULTANT SIDE OF THEIR BUSINESS ...
RJR / SHC ~ Senior Health Care Consultants prides themselves on passionately serving their current and former consultants who are on the front lines with clients. Senior management however took note of the complaints from former consultants who felt they were wronged or misled, regardless of contractual agreements. They have taken corrective action to ensure that all new consultants understand the opportunity they have as well as the demands that will be required to be successful. The appeal to this industry is the opportunity to earn a "professionals" income up there in the same league of doctors, lawyers, accountants, and other professionals, without requiring the many years of formal education. However this doesn't mean that one can earn the top income bracket without putting in the time to master the knowledge and skills. A similar amount of education is required in this profession as in other professions, but in this field you can earn at the same time you are learning. The advantage to a position in the insurance market is that the systems have been refined for many years so those who follow proven systems have a tried and proven track for success. At RJR / SHC ~ Senior Health Care Consultants this is even more evident as they have one of the top track records for success, both for the company as a whole, and for their consultants as individuals.
When asked, senior management cited the a few key reasons for consultant failures: not sticking to the proven systems (in other words trying to reinvent the wheel), quitting before one is even moderately proficient (you can compare it to the Medical student who quits after just one semester of medical school, saying he didn't help anyone or make any money). Starting a career without adequate financial backing to launch (as a profession people will need to view this career as a business owner, they will start out working a lot and earning a little, as time and skills progress this changes to where one works less and earns significantly more). A career as a consultant in sales is obviously not for everyone and the lure of seemingly easy money, draws in many who are not a good fit for the industry.
RJR / SHC ~ Senior Health Care Consultants has adopted a policy to ensure every new prospective consultant is well informed of the good the bad and the ugly before being allowed to partner with the company. As a senior manager put it, "it not only cost us as a company when a new consultant fails, we understand that there are people and families behind the numbers. We understand there is no way for everyone who applies to succeed, however, we will continue to make changes for the better with consultant feedback."
If anyone thought RJR/SHC had deaf ears to your concerns in the past--Rip-off Report can assure you, there are no deaf ears at RJR/SHC. Rip-off Report feels this is so commendable that such a large company like RJR/SHC are wanting to make all their consultants from the past completely satisfied.. Why can't there be more businesses out there like them?! RJR/SHC policies and procedures are constantly improved when consultants identify specific problems in their typically excellent service.
In spite of all these situations, which show that bad service is not always a fault of RJR / SHC ~ Senior Health Care Consultants, I believe you have a company that is ready to serve those who need more assistance and a company that is willing to make things right regardless of the investment.
Rip-off Report knows, there is no company or individual that is perfect RJR / SHC ~ Senior Health Care Consultants knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on RJR / SHC ~ Senior Health Care Consultants and I would now like to share the results with you.
The majority of those who initially posted a report stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like RJR / SHC ~ Senior Health Care Consultants takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as RJR / SHC ~ Senior Health Care Consultants enjoys.
Rip-off Report feels RJR / SHC ~ Senior Health Care Consultants has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, "We can only improve our business based on feedback, both good and bad, from our clients, sometimes that feedback may be hard to hear but it is the only way we can become better."
RJR / SHC ~ Senior Health Care Consultants shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip-off Report does not endorse any company, including RJR / SHC ~ Senior Health Care Consultants, overall, our research demonstrated to us that RJR / SHC ~ Senior Health Care Consultants is a solid, reliable company that stands behind its products and services.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact a Customer Service Manager: at customer SpecialAttention@shcmarketing.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with RJR / SHC ~ Senior Health Care Consultants .
Here's why. RJR / SHC ~ Senior Health Care Consultants made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
A Worldwide Consumer Reporting News Agency ...by consumers, for consumers
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 04/14/2008 11:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-INVESTIGATION-Senior-Healthcare-Consultants-RJR-SHC-Commitment/Dallas-Texas-75102/Senior-Healthcare-Consultants-REVIEW-Senior-Healthcare-Consultants-RJR-SHC-commitment-326110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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