• Report: #382842

Complaint Review: Roger Beasley Audi - David Stein

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  • Submitted: Mon, October 20, 2008
  • Updated: Sun, October 16, 2011

  • Reported By:Laredo Texas
Roger Beasley Audi - David Stein
12971 Pond Springs Road Austin, Texas U.S.A.

Roger Beasley Audi - David Stein Roger Beasley Audi, Volvo, Mazda, Porsche, Saab of Austin Texas Volvo of Georgetown Misleads Consumer Austin, Georgetown Texas

*General Comment: Were you born stupid or do you just work at it?

*Author of original report: Consumer Complaints: Roger Beasley Audi, Volvo, Mazda, Porsche, Saab of Austin or Georgetown

*REBUTTAL Owner of company: Slander and hiding behind the internet

*UPDATE Employee: Confused

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I purchased my $67,000.00 Audi Q7 with $10K down from David Stein (Owner) and sales representative Suzanne Gordon. Suzanne was informed inform that I worked in Mexico (364 days per year) but would like to purchase my vehicle in the United States since my mailing address was in Laredo, Texas. She informed me that it would not be a problem to do so, and that she had many clients whom lived in Mexico but purchased their vehicles in Austin. Her first error was in selling a vehicle to someone whom had a mailing or physical address in Laredo. She should have followed Audi USA's territorial rule and referred me to the closest dealership, which would have been in San Antonio Texas.

When asked, Suzanne acknowledged that the manufacturers warranty would cover my vehicle within Canada, the US, and Mexico. (North America) After purchasing and picking up the vehicle and having my first set of problems, I found that the manufacturer's warranty would not cover the vehicle in within Mexico and I would have to either pay all repair costs out of pocket, or return the vehicle to the US if I needed any repairs under warranty. Furthermore, the dealership sold this vehicle without a window sticker in attempt to hide these warranty restrictions. Selling a vehicle without a window sticker is against the law within the state of Texas.

I contacted Audi in Mexico whom is not willing to transfer the warranty to their Country. I have also spoken with the owner (and multi-millionaire) of all of the Dealerships, David Stein on several occasions, but he has refused to provide any guarantee for this new vehicle, refused to try to sell the vehicle on consignment, and refused to buy this vehicle back from me. In fact he offered me a low-ball value to purchase the vehicle back from me in order to try to resell it for a profit.

This is no way to do business. Be very careful when purchasing a new or used vehicle from Roger Beasley Audi, Volvo, Mazda, Porsche, Saab of Austin or Georgetown.

David
Laredo, Texas
U.S.A.

This report was posted on Ripoff Report on 10/20/2008 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Roger-Beasley-Audi-David-Stein/Austin-Texas-78729/Roger-Beasley-Audi-David-Stein-Roger-Beasley-Audi-Volvo-Mazda-Porsche-Saab-of-Austin-382842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Were you born stupid or do you just work at it?

AUTHOR: S - (U.S.A.)

To David,

I have been in the automobile business for over 20 yrs, and find your claims to be nonsense. Simple common sense would tell even an uneducated layman that Audi USA and AUDI Mexico are two different company's. Any moron who can read would (before purchase AND WITH $70,000 ON THE LINE)  read the warranty manual or call the manufacture to find out what is and is not covered. 

How some one with the means to purchase a $70,000 vehicle could pretend to be so innocent in claiming a Texas address when you clearly work or live or both in Mexico shows you to be a not very smart scammer.

Go back to Mexico and play your games with your fellow countrymen and seee how fast and far they can throw you out. 

The Dealer owes you nothing. You owe him an apoligy for wasting his time. Audi USA owes you nothing as you are trying to scam then and Audi Mexico owes you nothing as you bought the vehicle out side of their deale network and have no reason to warrant anything for you based on your fraudulent address game.  Auto dealeships have a hard enough time with real problems, your complaint only shows your ignorance.  What kind of a job could you possiably have to afford this type of vehicle and be so ignorant. I hope you boss has not read this as he would have to question how he could pay someone so much money that is so stupid. 

Do the Automobile Dealership world a favor and take the bus to work everyday! You clearly do not deserve a new car.
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#2 Author of original report

Consumer Complaints: Roger Beasley Audi, Volvo, Mazda, Porsche, Saab of Austin or Georgetown

AUTHOR: David w - (U.S.A.)

Dear Mr. Stein,

Thank you for taking the time to respond to the Ripoff Report which is associated with your family of auto dealerships.  I tried to resolve this matter amicably with you personally, but you refused to give my family a fair offer.

Poor Service + Lack of Fairness/Flexibility/Willingness To Resolve Problems= Online Complaint Regarding Your Company...  (Clear as Day)

Your Company's first response rebuttal was submitted by Dean.  My vehicle was NOT purchased with Dean or via Internet.  I gather Dean helps in your area of sales, and is trying to prevent a loss of new sales with his response.  Understandable, but his response is untrue.  You can in fact, take a financed car into Canada or Mexico with written permission from the leinholder.

In your response you try to convince the reader that your friends contacted you regarding this report!?  We know that's untrue.  Dean probably brought this to your attention since he was first to respond to my complaint...  

Denying any and all responsibility is not the answer. Your two rebuttals even go as far as suggesting that I never existed as a client and you accuse me of being slanderous and hiding behind the Internet...  This is no way to treat someone whom spent more than $67,000.00 with your Company.  Potential clients be aware...

Truth is...  Your dealership stepped on the toes of other Texas based dealers by selling a vehicle outside of your contracted franchise region, broke state laws by selling a vehicle without a window sticker, misled your client, and then tried to make MORE profits when I tried to resolve the situation with you directly/discreetly.

If you feel it helps your Company's case to call me(your client) a fraud and accuse me of being slanderous in order to protect yourself or your Company's sales...  So be it.  I am just a guy who purchased a luxury vehicle for my family from your Company and was unhappy with your way of handling business.

I will be happy to discuss my case with anyone interested.  Please post contact information or contact me directly using my RipoffReport profile.  You will see this is the first and only report I have EVER posted.  I posted this report due to the size of the transaction and out of good will for the protection of other consumers.

My personal information was not posted intentionally because I want to avoid frivolous fraud and slander lawsuits from car dealers.  Any other consumer reading this can certainly understand my point...  

Thanks,
David

Roger Beasley Audi, Volvo, Mazda, Porsche, Saab of Austin or Georgetown
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#3 REBUTTAL Owner of company

Slander and hiding behind the internet

AUTHOR: David Stein - (United States of America)

I recently had one of my good customers call me in fear, stating that someone was trying to slander you on the internet.  My response was, "So what's New"? Many people try to hide behind the internet hoping to damage the personal and professional status of individuals with slanderous stories.  I will tell you being in the car business for over 26 years, that this one top them all.

First of all David, who has no last name made many false statements in his story.  Honestly, the only truth in his statement was that he bought a car from us.  He was told prior to buying the vehicle the the Car WOULD NOT be warrantied in Mexico.  His response to me personally was he had owned a Mercedes and that the Mexican dealers honored his warranty.  When I called Mercedes to find out if this is true, I was told, "no, an American Spec Mercedes cannot be covered in Mexico by a US warranty. As far as selling vehicles to people that Live in Laredo, Texas, if someone wants to purchase a car from me that lives in Laredo, I'll happily sell them one.  All proper and legal disclosures were made to David when he purchased the vehicle to include the fact that if he took the car out of the Country it was his responsibility to notify the Manufacturer that the car would be operated in a Foreign Country.  People that know me personally and professionally in Austin would look at this story and laugh.  Not one sentence in the RIPOFF REPORT is true except the fact that he bought the car from us.

No low ball offer was ever made.  David was told to bring the car by the dealership and we would give him a fair return based on miles and condition. (We don't know if the vehicle was involved in an accident or not so we needed to see the car) He never brought the car to us for appraisal.

Secondly, I never had any conversations with David of Laredo until after he purchased the vehicle claiming that my people at Audi deceived and lied to him.  Susanne and her Sales manager Joe,  both told him the car was not covered in Mexico prior to purchasing this vehicle.  I have never met David of Laredo and I do not want to meet David of Laredo, he has not been honest in this situation and honesty is company policy.

The only reason that I'm responding to his story is because one of my customers told me I should have it taken off but in some cases maybe buyers can also be liars so I would rather leave in it on and let the consumers read both stories and form their own opinion.  It's easy to hide behind a computer but I have a last name and it's Stein.

Of the current 78,000 customers we have in our database I'm sure we have not been perfect all the time from a customer satisfaction standpoint but as far as my salespeople being deceptive in the sales process, I know for a fact they are the best people in the industry and we don't have to lie to sell Audi's or lie about a car going into a foreign country.  It's a standard disclosure. American Spec cars are only warrantied in the country they were purchased, unless they are purchased as an overseas delivery.

David Stein

 

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#4 UPDATE Employee

Confused

AUTHOR: Dean - (U.S.A.)

Wow, the story gets better and better. This customer even financed with a contract stating the vehicle could not leave USA soil for more than 72 hours. He registered his previous vehicle in Laredo and rather than stating Mexico as his residence IN THIS REPORT, he signed his name and listed LAREDO!! To my knowledge we have ZERO customers residing in Mexico... 1. It is against our franchise agreement on new vehicles and 2. You can not take a car out of the US that is financed or has a lien against it for more than a few days. This allows people that live in the US to commute to work in Mexico, but does not allow someone to "export" while a banking institution owns the vehicle.

Dean
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