We purchased a living room sectional on 4/27/08 from the La-Z-Boy store located at 12100 Jefferson Farm Place in Waldorf, MD. My wife and I had been looking for new furniture for some time, so this was an important event for us.. Well, the excitement didn't take long to turn into bitter disappointment.
This was a special deal with no finance charges for 36 months thru GE Money Bank. After we paid the required deposit of 30%, the amount financed was $1752.14.
On 5/1/08, La-Z-Boy made the initial charge of $236.40 on our account. On 5/22/08, La-Z-Boy charged our account $1,515.74. This -should- have been the end of the charges to the account, since the total charges were now equal to the amount financed. Then, on 5/23/08, La-Z-Boy AGAIN charged our account $1,515.74, making the total charges $3267.88. Some special -- $3267.88 for furniture that was supposed to cost around $2500!!
When I saw the duplicate charges on 5/26/08, I immediately called the La-Z-Boy store where I made the purchase and informed them of the error. I was told that they would contact their main office in Odenton, MD. I also called GE Money Bank and informed their customer service department of the duplicate charge. They said that all they could do was to send me a dispute letter. You would think that they could contact La-Z-Boy and settle the error without further complications. Apparently not.
On 5/27/08, I received a call from the local La-Z-Boy store, stating that they had contacted their main office and were told that there was no duplicate charge!! I politely told the person calling that this was incorrect, that I was looking at the duplicate charge online at that very moment. At this point, she asked if I could fax a copy of the statement to the store. I said that I did not have a statement yet, just the online transaction history on the account, and that I did not feel that I should have to go out of my way to fix their screw-up. I told her that they either fix the problem this week, or I would contact my attorney.
Today, I called the local store again and spoke with a manager. She said that the charge should have been removed. I told her it was still there. I demanded that she give me the name and number of someone at their main office. I called and left a message for one of their "comptrollers" to call me ASAP to fix their screw-up.
Add to all of this the fact that it took La-Z-Boy almost a full month to deliver the entire sectional, and this whole experience is rapidly turning into a nightmare.
We'll see what happens tomorrow with their "comptroller". Hopefully, this will get resolved without further incompetence from La-Z-Boy. Their name doesn't begin to describe my opinion of them now.
I'll post back when I talk to their rep tomorrow.
Thanks for listening!
Bryans Road, Maryland