Appearing on my 4-02, Sears Account Statement, was an unfamiliar charge of $79.95 that according to my bill transacted 1-28-02, in the description box was 049269619, 2/1, Money, Master, Financial, Services, For Inquiry, call 800-393-0115.
Not having a clue what this was I called Sears on 4-11-02. That informed me this was not a charge from Sears Company but rather some independent contractor that as far as I can gather must pay Sears for the use of their bill. I was informed Sears could do nothing about the charge nor could they tell me anything about what, who, how, why! I needed to call the 800 number in the box.
I called the number asked Anthony emp.#8038, what is this company, and who authorized them to charge my account. He could not answer my questions, and merely advised me that someone in my house must have inquired about a loan. I then informed him that no one had inquired about a loan, why would I be charged $79.95 for inquiring? I then informed him he better get this off my bill ASAP! He said he would credit my account and I would see the credit next billing statement.
On 5-01-02, I got my Sears Account Statement and now see a $25.00 late fee and $1.55 finance charge, no mention of a credit to my bill. I called Sears again, and was updated that they did show a credit of $79.95, that was done by this company on 4-15, remember I called on 4-11-02. Sears Company charges a late fee on any balances owing after the 10th of the month. After much complaining about this issue even being on my bill, I was told that the $25.00 late fee was charged by this bogus company, my billing statement was updated in her computer that they did resend the $25.00, but not the full amount only $24.95, leaving a $1.55 finance charge, because ANY balance even $.05 like in my case automatically gets this finance charge, not by Sears, by this company.
In concluding I did get this resolved, after several phone calls, much, much, gripping and continued monitoring.
In hindsight I do remember being called in January asking if I wanted to reinstate my Sears Charge Card. I have one but when you don't use it for any length of time the computer in actives the card. This one night I was getting a courtesy call, I did say go ahead and activate and I got a new Premier card several weeks later. This is the only account I can recall that might associate what happened to me.
My concern that I would like others to know is that Sears does sell Sears customers telephone numbers and if you do not make an effort to TELL them take my number off this list, it will be sold automatically.
My second concern is this scam that is going on and many might not be paying enough attention to their bill like I do and just pay this uncalled for charge. After all this is Sears. I know I had a false sense of trust with Sears. I was very unimpressed that Sears knows nothing, and can do nothing to change these bogus charges when they appear on their Own bill. That this scam operation can charge you, if you catch that, oh yeah they will take it right off, but beware, they leave a $.05 on so if all else fails they get you for $1.55.
How many other people get if not more at least $1.55 charge needlessly. Not much some would say, but this company I can imagine this nothing charge is pretty substantial at the end of every month.
CHECK IT OUT!!!
I hate to think others have a false trust in SEARS!!!
Let people know SEARS sells your phone number!!!
E-Mail me if your not interested in following up I'll then go to KGW. Thought I would start here first since I watch channel 12 every morning.