• Report: #250500

Complaint Review: SUPER 8 MOTELS

  • Submitted: Sat, May 26, 2007
  • Updated: Tue, February 10, 2009

  • Reported By:lakewood Ohio
SUPER 8 MOTELS
1330 S. Dirksen Parkway Springfield, Illinois U.S.A.
  • Phone: 217-528-8889
  • Web:
  • Category: Hotel

SUPER 8 MOTELS RIPOFF ANTI GAY DIRTY FILTHY DISGUSTING RUDE IGNORANT Springfield Illinois

*Consumer Comment: You are not alone!

*Consumer Suggestion: HOW DID THEY KNOW YOU WERE SODOMITES. SODOMY IS ILLEGAL

*Consumer Suggestion: Well, I have one thing to say about that...

*UPDATE Employee: Contact Info.

*Author of original report: Beth

*UPDATE Employee: Just a couple of comments...

*UPDATE Employee: Just a couple of comments...

*UPDATE Employee: Just a couple of comments...

*UPDATE Employee: Just a couple of comments...

*Author of original report: SHAWN

*Consumer Comment: Homophobic?

*Author of original report: STILL NO HELP!!!

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I paid for my room with a credit card online and reserved a single queen room for my partner and I. We called the hotel and told them we would be arriving on saturday at about 1-2:00am. They said no problem that our card was already charged and that we had a room. When we get there my partner and I were confronted by an ignorant front desk clerk. He said we didn't need a single bed room and that our room wasn't available. He acted as if there were no rooms then he said "oh here is a room" gave us the key we packed our stuff back on our shoulders and hands full down the hall. When we reached the room and opened the door the room was dirty and vomit on the floor. We both got sick at our stomaches at the stench. When we went back to the desk the front desk person chuckled and then apologized while he laughed. He then gave us another room after awhile and then we go to our room. RIght next to the ice machine 2 dbl beds.

We finally settled in from a 9 hour drive to hearing him and another person being loud outside of our door. The next day we leave for the day and come back to a dirty room no clean towels when we asked for some they said "We have none". We then go and purchase some and go back and take our showers. When I called the customer service number I was given a case number only to be sent a form letter stating "We are not responsible they are a franchise"..BLAH BLAH BLAH...

The owners are PATELS....

DON"T STAY AT SUPER 8 HOTELS!!!

Helena
Lakewood, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/26/2007 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUPER-8-MOTELS/Springfield-Illinois-62703/SUPER-8-MOTELS-RIPOFF-ANTI-GAY-DIRTY-FILTHY-DISGUSTING-RUDE-IGNORANT-Springfield-Illinois-250500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

You are not alone!

AUTHOR: Stykerforce - (U.S.A.)

I am flight crew so I get all kinds of crazy hotels, some good, some not so good *cough cough DTW*. First off, to the person in Shanghai, you need to wake up and smell the coffee....homophobia is just as illegal as racism and is punishable by the law and we do not need any religious propoganda crap being thrown around. Church and state are seperate for a reason and it will never change. Secondly, it doesn't matter who you are, if you pay for a service, you should get what service you paid for and nothing less.
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#2 Consumer Suggestion

HOW DID THEY KNOW YOU WERE SODOMITES. SODOMY IS ILLEGAL

AUTHOR: Consult The Rock - (China, People's Republic of)

It is true that Super 8 is a franchise business and you have to check out with the natives prior to your stay. But you accuesed black folks of being anti-sodomite. "Gay", "trans", "dom", "glbt", "transgendered", "femme", "femdom", "cross dressing", "homophobe" and "homophobic" are not in the English language for sodomites and sodomy. Gay means happy, merry, light-hearted. The fear of man bringeth a snare, but whoso putteth his trust in the Lord shall be safe. Homo = man. Phobia = fear I don't fear man and neither does any normal, red-blooded patriotic, clean living, decent, God fearing American.

Sodomy is and always will be illegal behavior despite what the press, TV, shrinks, socialist wreckers, public schools, nambla, Disney, AT&T, American airlines, bravo, pbs, washington compost, new york out of the times, orbitz, msn, yahoo would have you believe. If you make your illegal and abominable behavior obvious - Lev 20:13, 1Cor 6:9-18, Rev 21:8, etc - you're going to be penalized, even though the aclu works overtime to prevent the sodomy Statutes from being enforced.

Be ye zealous therefore and repent.

http://360.yahoo.com/mgtenter95
http://nextaxpro.spaces.live.com
http://www.abidingtruth.com/pfrc/books/pinkswastika/ More altering of true history by lying sodomites. The lake of fire will be horrible!
http://americansfortruth.com/news/labarbera-challenges-larry-handlin-aka-archpundit-why-not-criticize-gay-public-sex-enablers-rather-than-me.html
http://americantraditions.org Distortions ironed out in easy to understand language.
http://www.americantraditions.org/Articles/pink_swastika_and_holocaust_revi.htm
http://www.av1611.org/kjv/fight.html#fight3
http://www.aztlan.net/leyazteca.htm More altering of true history by lying sodomites. The lake of fire will be horrible!
http://www.balaams-a*s.com/piano/theworld/aids15.htm
http://www.biblebelievers.com/jmelton/sodom.html
http://www.biblebelievers.com/Sodomites.html www.christiananswers.net/dictionary/sodomites.html
http://www.chick.com/bc/2007/fightback.asp MANY LANGUAGES
http://www.chick.com/bc/1999/apa.asp
http://www.chick.com/bc/2000/media.asp
http://christiananswers.net/q-aig/aig-c040.html
http://www.conservapedia.com/Sodom
http://www.connecticutDCFwatch.com
http://www.deeptruths.com/treasures/doom-sodomites.html
http://www.drjudithreisman.com
http://www.drjudithreisman.com/archives/pink_swastika.pdf
http://www.endtimeprophecy.org/Content/Articles/Articles-AKJV/sodomite.html
http://www.freerepublic.com/focus/f-bloggers/1278746/posts
http://www.grassfire.org/index.htm
http://www.jesus-is-savior.com
http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/protest_gay_day.htm
http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/homosexuality_is_a_sin.htm
http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/child_abuse.htm
http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/homoviolence.htm
Sodomites are 2.3% or less of the population yet responsible for 56% of the child abuse and 99% of the murders of children!!!!!!!!!!!
http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/lesbians_guilty.htm
Sodomy is an abomination!!! http://www.jesus-is-savior.com/Evils%20in%20America/Sodomy/frightening_gay_statistics.htm
http://360.yahoo.com/mgtenter95
http://nextaxpro.spaces.live.com
http://www.jesus-is-lord.com/sinners.htm
http://jrcm.faithweb.com/truth/i_homosexuality.html
http://www.king5.com/localnews/stories/NW_042507WABteachersexSW.988d3e3.html
http://www.lifeandlibertyministries.com/archives/000278.php
http://www.missionamerica.com
http://www.newswithviews.com/Stang/alan50.htm
http://www.officialstreetpreachers.com/RubensDesk/FANTASY%20FEST.htm
http://www.postchronicle.com/commentary/printer_2126953.shtml
http://www.porn-free.org/homosexual_truth_lies.htm#12
Get: Lively, THE PINK SWASTIKA, SODOMY IN THE n**i PARTY. FIGHT SODOMITE LIES!! THEY ARE ATTEMPTING TO LIE ABOUT PROVEN, FACTUAL HUMAN HISTORY, AS IS THE HOLOCAUST MUSEUM, PBS AND ALL THE LYING, ENVIRONMENTALIST
LYING, LIBERAL, GLOBALIST SODOMITE PRESS.
http://www.profam.org/pub/fia/fia.2005.6.htm
http://www.repentamerica.com/notebook/2005/12/homosexual_activists_target_ch.html
http://www.ripoffreport.com Type in "CPS"
http://www.ripoffreport.com/reports/0/341/RipOff0341543.htm#321820
http://www.ripoffreport.com/reports/0/066/RipOff0066056.htm#328906
http://360.yahoo.com/mgtenter95
http://nextaxpro.spaces.live.com
http://groups.yahoo.com/group/MGTENTER95/
http://www.safelibraries.org/ The American Library a*s'n is a massive evil!! That a*s'n is abominable. I've tried to reason with that devilish, child molesting group before!
http://www.samgipp.com/
http://shieldoftruth.org/truth_gaypride.htm
http://www.stonewallrevisited.com/softcopy/marco2.pdf
http://www.swordofthelord.com/osb/itemdetails.cfm/ID/549
(Holocaust Survivor: molested by Guards,The Massachusetts News, April 5, 2000)
http://www.abidingtruth.com/pfrc/books/pinkswastika/
Pyle, The Truth About the Homosexuals {20th Century Sodomites!} http://www.swordofthelord.com/osb/itemdetails.cfm/ID/549
OR, Hebrew, Aramaic, Greek, old Syrian, old Latin, German, and English marks the seventh: http://www.biblebelievers.com/Vance5.html
http://www.biblebelievers.com/believers-org/counterfeit-kjv.html
The Answer Book: http://daystarpublishing.org/shop/index.php?productID=2
(Holocaust Survivor: molested by Guards,The Massachusetts News, April 5, 2000)
http://www.abidingtruth.com/pfrc/books/pinkswastika/
http://360.yahoo.com/mgtenter95
http://nextaxpro.spaces.live.com
http://groups.yahoo.com/group/MGTENTER95/
http://us.mc365.mail.yahoo.com/mc/compose?to=MGTENTER95@yahoogroups.com
"I believe that a long step toward public morality will have been taken when sins are called by their right names." -Billy Sunday
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#3 Consumer Suggestion

Well, I have one thing to say about that...

AUTHOR: Abigail - (U.S.A.)

I can understand your complaints about the hotel room being dirty, but as for the supposed "homophobia" of the desk clerks? Don't get me started; that's the pot calling the kettle black, especially with your blatantly racist "PATELS" statement at the end of your alleged complaint.

Please don't belittle people if you don't wish to be belittled.
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#4 UPDATE Employee

Contact Info.

AUTHOR: Beth - (U.S.A.)

This may be the same number you originally called, but Customer Service for Super 8's is 1-800-454-3509. Be sure to let them know the case number from your first call and advise them that the management has not contacted you (they are required to do so - or prove to the franchise that they have made an effort).

They also have an online survey that you can fill out about the experience: http://www.super8.com/Super8/control/contact_us_form?variant=

Hope this helps. :)
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#5 Author of original report

Beth

AUTHOR: Helena - (U.S.A.)

Beth I went all the way to the Windam. They own all the Super 8's franchises and they told me they could do nothing. The mananger never calls me back EVER. It has been since April.

Is there a number to call??
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#6 UPDATE Employee

Just a couple of comments...

AUTHOR: Beth - (U.S.A.)

Yes, Super 8's ARE frachised - they are individually owned, so the brand only has limited control. They do, however, STRONGLY believe in excellent customer service and continually promote this to their franchisees and managers.

You followed the best course of action by filing a complaint through the brand. The hotel then has a specific amount of (limited) time in which they must contact you to resolve the complaint, otherwise they are going to be fined by the franchise. If you have not heard anything by now - please, call them again. I would also try contacting the management at the hotel as well.

As both a consumer, as well as a hotel manager, I sympathise with your situation, and no one should be treated unfairly. I hope that this does not influence any decisions on the Super 8 brand, because there are many hotels that excel in customer satisfaction.

I would like to assume that your comment about "The owners are PATELS...." was not meant in a prejudiced way. There are good and bad owners/managers, of all ethnic backgrounds, just as with any business. Unfortunately, there are bad apples that give the rest of us a bad name. :(
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#7 UPDATE Employee

Just a couple of comments...

AUTHOR: Beth - (U.S.A.)

Yes, Super 8's ARE frachised - they are individually owned, so the brand only has limited control. They do, however, STRONGLY believe in excellent customer service and continually promote this to their franchisees and managers.

You followed the best course of action by filing a complaint through the brand. The hotel then has a specific amount of (limited) time in which they must contact you to resolve the complaint, otherwise they are going to be fined by the franchise. If you have not heard anything by now - please, call them again. I would also try contacting the management at the hotel as well.

As both a consumer, as well as a hotel manager, I sympathise with your situation, and no one should be treated unfairly. I hope that this does not influence any decisions on the Super 8 brand, because there are many hotels that excel in customer satisfaction.

I would like to assume that your comment about "The owners are PATELS...." was not meant in a prejudiced way. There are good and bad owners/managers, of all ethnic backgrounds, just as with any business. Unfortunately, there are bad apples that give the rest of us a bad name. :(
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#8 UPDATE Employee

Just a couple of comments...

AUTHOR: Beth - (U.S.A.)

Yes, Super 8's ARE frachised - they are individually owned, so the brand only has limited control. They do, however, STRONGLY believe in excellent customer service and continually promote this to their franchisees and managers.

You followed the best course of action by filing a complaint through the brand. The hotel then has a specific amount of (limited) time in which they must contact you to resolve the complaint, otherwise they are going to be fined by the franchise. If you have not heard anything by now - please, call them again. I would also try contacting the management at the hotel as well.

As both a consumer, as well as a hotel manager, I sympathise with your situation, and no one should be treated unfairly. I hope that this does not influence any decisions on the Super 8 brand, because there are many hotels that excel in customer satisfaction.

I would like to assume that your comment about "The owners are PATELS...." was not meant in a prejudiced way. There are good and bad owners/managers, of all ethnic backgrounds, just as with any business. Unfortunately, there are bad apples that give the rest of us a bad name. :(
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#9 UPDATE Employee

Just a couple of comments...

AUTHOR: Beth - (U.S.A.)

Yes, Super 8's ARE frachised - they are individually owned, so the brand only has limited control. They do, however, STRONGLY believe in excellent customer service and continually promote this to their franchisees and managers.

You followed the best course of action by filing a complaint through the brand. The hotel then has a specific amount of (limited) time in which they must contact you to resolve the complaint, otherwise they are going to be fined by the franchise. If you have not heard anything by now - please, call them again. I would also try contacting the management at the hotel as well.

As both a consumer, as well as a hotel manager, I sympathise with your situation, and no one should be treated unfairly. I hope that this does not influence any decisions on the Super 8 brand, because there are many hotels that excel in customer satisfaction.

I would like to assume that your comment about "The owners are PATELS...." was not meant in a prejudiced way. There are good and bad owners/managers, of all ethnic backgrounds, just as with any business. Unfortunately, there are bad apples that give the rest of us a bad name. :(
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#10 Author of original report

SHAWN

AUTHOR: Helena - (U.S.A.)

Well, Let me tell you this.. He did know we were a couple we did explain it to the idiot. He intentionally gave us a room with vomit on the floor.
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#11 Consumer Comment

Homophobic?

AUTHOR: Shawangunk - (U.S.A.)

What does homophobia have to do with anything? They saw two women arrive, and naturally assumed that you would need two separate beds (most women do not sleep together in the same bed). It does not sound like you specified to the clerk that you two are lovers and must sleep in the same bed.

At any rate, there was no reason why you could not have combined the two double beds to form one large bed, or even slept in one of the double beds (a double bed can fit 2 people). It does not sound like you adequately explained your unique situation to the hotel clerk on duty that day -- he helped you to the best of his ability based on the limited knowledge he had.
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#12 Author of original report

STILL NO HELP!!!

AUTHOR: Helena - (U.S.A.)

DO NOT PATRONIZE AT SUPER 8 HOTELS.

THEY ARE HOMOPHOBIC AND ARE THE TRASHIEST HOTELS AROUND!
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