- Report: #769999
Report - Rebuttal - Arbitrate
Complaint Review: Salt River Solar and Wind
Salt River Solar and Wind13370 W. Foxfire Dr. #104 Internet United States of America
Salt River Solar and Wind Horrible Service since Day 1 Internet, Internet
*Consumer Comment: here are a few things that should be helpful
*Consumer Suggestion: Another Option
*Author of original report: just using this forum to warn others
*Consumer Comment: Sue Salt River? Get in line.
*Consumer Suggestion: Why are you screwing around?
They initially vehemently disputed the BBB complaint but I had so much evidence against them and the promises they had made. Finally one of the owners, Mike Fricker, called. He admitted the system they had installed would not produce the amount of power promised; he blamed it on bad estimates from the manufacturer as to how much each panel would produce. He agreed to install four additional panels at no cost to me if I would say that the BBB complaint was settled which I did. This contract was signed in early 2011.
Almost eight months later, the panels are still not installed. Once again, when I would inquire to progress, I would get no communication. My project manager, Lalo, would indicate that he would have to get answers from Tim Precourt and would call me back - but wouldn't. I would call Tim who would tell me that he would have Lalo call be back with answers which didn't happen. I finally sent a final demand to Mike Fricker and got no response so I filed a new complaint with the BBB. They have indicated they no longer do business with my manufacturer and they are trying to arrange for another installer to complete my contract.
In the meantime, I have been through two summers without the system producing what was initially promised. I have no reason to believe it will be rectified anytime soon. The communication at/from this company is a joke. A couple of weeks ago, I received a message from one of the owners, David, saying he wanted to see what could be done to settle this. I was out of town when he left the message so I returned his call when I returned. He wasn't available (of course) so I had to leave him a message. The following day, one of their salespeople called to say that she had been given a message that I had called and wanted information on having solar panels installed on my home. I gave her an earful. She promised to get back with answers. I continue to grow old waiting. This is the typical communication from this company. I have notes that could make a skit for Saturday Night Live. I know it's fresh on my mind but I cannot recall having a worse experience from a company in my life.
This report was posted on Ripoff Report on 08/27/2011 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Salt-River-Solar-and-Wind/internet/Salt-River-Solar-and-Wind-Horrible-Service-since-Day-1-Internet-Internet-769999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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