- Report: #750160
Report - Rebuttal - Arbitrate
Complaint Review: Scana Energy
Scana EnergyAtlanta, Georgia United States of America
Scana Energy will not schedule a timely reconnect after receiving payment. I understand that my mistake caused a disconnect BUT I am an over 11 year customer with an excellent payment history who will not be reco Atlanta, Georgia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted Scana and was informed that I needed to pay the past due, current due and a $60 reconnect fee. The $150 deposit was waved because I have an excellent payment record. I was informed that once I made the payment online with either a credit or debit card I could contact for reconnect.
I did as instructed and was informed, after all payments were made, that they would not reconnect until Wednesday, July 13. This leaves us a full week without gas. There is a baby in our home who does need hot water.
I am most frustrated in the fact that the employees simply stonewalled and would not let me speak to anyone above them. I have gone online and will continue to search but am hitting a brick wall. It seems ridiculous that it would take an entire week to reconnect service.
This report was posted on Ripoff Report on 07/07/2011 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy/Atlanta-Georgia-/Scana-Energy-will-not-schedule-a-timely-reconnect-after-receiving-payment-I-understand-750160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.