- Report: #750160
Report - Rebuttal - Arbitrate
Complaint Review: Scana Energy
Scana EnergyAtlanta, Georgia United States of America
Scana Energy will not schedule a timely reconnect after receiving payment. I understand that my mistake caused a disconnect BUT I am an over 11 year customer with an excellent payment history who will not be reco Atlanta, Georgia
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I contacted Scana and was informed that I needed to pay the past due, current due and a $60 reconnect fee. The $150 deposit was waved because I have an excellent payment record. I was informed that once I made the payment online with either a credit or debit card I could contact for reconnect.
I did as instructed and was informed, after all payments were made, that they would not reconnect until Wednesday, July 13. This leaves us a full week without gas. There is a baby in our home who does need hot water.
I am most frustrated in the fact that the employees simply stonewalled and would not let me speak to anyone above them. I have gone online and will continue to search but am hitting a brick wall. It seems ridiculous that it would take an entire week to reconnect service.
This report was posted on Ripoff Report on 07/07/2011 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy/Atlanta-Georgia-/Scana-Energy-will-not-schedule-a-timely-reconnect-after-receiving-payment-I-understand-750160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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