• Report: #629920

Complaint Review: Sci*stamps.com

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  • Submitted: Mon, August 09, 2010
  • Updated: Wed, August 11, 2010

  • Reported By: Paul — Sylmar California U.S.A.
Sci*stamps.com
12959 Coral Tree Place Los Angeles, California United States of America

Sci*stamps.com Glad I avoided these scammers by reading Rip-off Report first! Los Angeles, California

*Author of original report: The Post Office Vs. Scammers

*Consumer Comment: The Stamps.com employee's response is correct...

*UPDATE Employee: Benefits of Online Postage Services

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I just got a booklet and CD from these bogus guys, and it looks so authentic and real.  They are "an approved licensed vendor" of the Post Office, so their literature states.  (That should be a warning, right there.)  I already have an account set up, on the Internet, with the USPS - the real, government Post Office.  I can go to the USPS site anytime and print out postage, pay for it with a credit card, and not be charged any extra fees.  In fact, I've been doing that for 4-years, and I do it currently.  I have a little electronic scale that I use to weigh items I want to mail, and everything works out just fine.  I was wondering why I would want to complicate something that already works so well for me.  But, before I "installed" their CD, I decided to check the stamps.com website, and see what they are cooking up.  The first thing I noticed was that when you try to go "back" from their page where you sign up, their web site will not let you go back.  No matter how many times you click "back," it will not go back.  I don't like that, and in the past, web sites that lock me in have proven to be some sort of scam.  It's odd that way, but I feel like an animal that is getting trapped into a cage, and won't be let out.  So, I decided to check with Rip-Off and see in there are any complaints, and I see there are 200 complaints filed with stamps.com.  For me, that's 200 too many.  After reaing many of the victims' reports, I decided to smash up the CD, wearing gloves, so it won't contaminate me, and burn their brochure.  I don't understand why anyone would go for such a scam, when you can just print and pay for postage, at no extra charge, directly on the USPS web site?  I want to make one other comment, to those who have been scammed.  Forget about making complaints with the BBB.  That's a total waste of your time.  Your best recourse is to file a dispute with your credit card company.  You have an excellent chance of getting your money refunded.  With the BBB, you have a zero (0) chance of getting your money back.   

This report was posted on Ripoff Report on 08/09/2010 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scistampscom/Los-Angeles-California-90066-7020/Scistampscom-Glad-I-avoided-these-scammers-by-reading-Rip-off-Report-first-Los-Angeles-629920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

The Post Office Vs. Scammers

AUTHOR: Paul - (U.S.A.)

Chuck,


I believe that I can live nicely with all those limitations.  The real US Government Post Office (USPS) doesn't scam me, and it doesn't charge a bogus fee every month, whether or not I buy any postage from them.  The real Post Office doesn't charge my account, unless I have actually bought some postage from them.  Also, it's not a big deal for me to buy some 44-cent stamps, and just put them on envelopes.  I don't really need to buy 1st class stamps on-line from third-party re-sellers, such as stamps.com.  So far as all the other services you mentioned, I believe that I will "pass" on those, as apparently many others have also decided to do.  What surprises me the most (and maybe it shouldn't), is that: 1) the government has allowed stamps.com to use their name in any capacity, and 2) the government has not shut down stamps.com, and taken them into federal court for fraudulent and deceptive practices. 

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#2 Consumer Comment

The Stamps.com employee's response is correct...

AUTHOR: spc3rd - (USA)

The posting by the Stamps.com employee is accurate.  I have had an account with Stamps.com for almost 2 years now and have found it to meet my needs quite well! 


It is important to note that Stamps.com is a subscription-based service (with 3 different service plans, the Pro plan, Premier Plan, & Enterprise Plan...depending upon your particular needs).  Their on-line store provides quite a variety of Netstamps (sheets of blank stamp labels upon which you can print out any denomination of postage on), as well as, numerous other varied postage/shipping labels for such mail classes as Priority, Express, & Certified Mail.  (And, yes...just like the USPS...you pay for the amount of postage you use).


No doubt you have certain postage/mailing needs which your current use of the U.S. Postal Service's on-line services satisfactorily fulfills your requirements.  I (and no doubt others out there) have different needs which the services offered by the USPS on-line can only partially accommodate, however, the services offered by Stamps.com does provide for all the services I need (both personal and business).


Like any reasonable person, I too read a number of the complaints on the ROR site against Stamps.com, as well as, "reading all the fine print", so-to-speak, on the Stamps.com website prior to deciding to open an account with them.  Stamps.com, like another internet postage provider, Endicia, and postage meter providers each offer a service.  The fact there are fees associated with these services doesn't categorically make them scams.

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#3 UPDATE Employee

Benefits of Online Postage Services

AUTHOR: StampsCom - (United States of America)

In response to your inquiry regarding the benefits of Stamps.com relative to the USPS:

While the USPS does offer a solution for certain mail classes through its Click-N-Ship program, there are a number of mail classes and USPS services that are not currently supported online directly by the USPS.

For example, while the USPS does not currently support online postage prints for First-Class (such as $.44 stamps), Parcel Post, Certified Mail, or Media Mail, other online services such as Stamps.com and Endicia do offer this functionality.  Another benefit of Stamps.com is the ability to print shipping labels in batch and the ability to import address information from third party databases such as eBay and Amazon.

For more information and a complete list of approved postage vendors, please visit the USPS site: http://www.usps.com/onlinepostage/welcome.htm

Thanks!

Chuck

Stamps.com

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