• Report: #464576

Complaint Review: Signature Furniture & Design

  • Submitted: Wed, June 24, 2009
  • Updated: Tue, October 30, 2012

  • Reported By:Savannah Georgia
Signature Furniture & Design
9307 Abercorn St Savannah, Georgia U.S.A.

Signature Furniture & Design Bad Business, attitude, scam, ripoffI ordered some furniture from this business on 6/05/2009 (Money was on Lay-away)I was informed it would take 15 business days. I placed several calls to find out where my furniture was. They did not order the furniture till 6/12/2009. Which means furniture would be delivered on 7/03/2009. ONE MONTH LATER... Savannah Georgia

*REBUTTAL Owner of company: Customer Service Is Always Our Goal.

*REBUTTAL Owner of company: Customer Service Is Always Our Goal.

*REBUTTAL Owner of company: I extend my apology

*Author of original report: Retraction

*Author of original report: Follow up...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered some furniture from this business on 6/05/2009 (Money was on Lay-away)I was informed it would take 15 business days. I placed several calls to find out where my furniture was. They did not order the furniture till 6/12/2009. Which means furniture would be delivered on 7/03/2009. ONE MONTH LATER. They said "sorry"...let me put a rush on it. I told them not to bother...I was VERY unhappy at the way I was being treated...this was very bad customer service. They said "We are not in the business of customer service...we are in the business of making money".

I said this was unacceptable. She (the owner) said she had to get "Permission" from her manager. I said what are you talking about? She then wrote down the phone number to her attorney. I said I did not want to speak to her attorney...I wanted my money back. I was very calm & cool (my son was there). she called the police to have me removed. I informed her I no-longer wanted the furniture...she said she was putting a rush and it was going to be delivered anyway.

According to them...NO REFUND. I informed them that they could keep the credit ($191.21) and refund the purchase price of the furniture. But they said NO. According to them...they are to only ones allowed to break a contract. Now...I want my $2000.00 back...in full.

I went there again to see if this can be settled...she informed me that she was going to the police to file a restraining order. NOTE: I did not do anything to warrant this. I asked for a refund...they refused.

Matthew ****
Savannah, Georgia
U.S.A.

This report was posted on Ripoff Report on 06/24/2009 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Signature-Furniture-Design/Savannah-Georgia-31406/Signature-Furniture-Design-Bad-Business-attitude-scam-ripoffI-ordered-some-furniture-464576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Signature Furniture & Design

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Service Is Always Our Goal.

AUTHOR: Signature Furniture Showroom - SAV - (United States of America)

At Signature Furniture customer service is always our goal.  And we like all companies in business have made our fair share of mistakes.  Some mistakes and unsatisfactory issues are mistakes made internally, while others may stem from doing business with an array of various manufacturers throughout the nation.  

Any time our customers have had an issue with our service, or their purchase we pride ourselves in going above and beyond to apease that customer, 97% of our customers with complaints we have managed to turn into satisfied, repeat customers.  In business we have come to realize there are, however, those who who regardless of our actions and reactions, we could never please. 

We invite you to come to Signature Furniture shop our quality, shop our prices, experience our phenomenal customer service and get a free onsite interior design consultation for your home, apartment, condo or office space.
Respond to this report!
What's this?

#2 REBUTTAL Owner of company

Customer Service Is Always Our Goal.

AUTHOR: Signature Furniture Showroom - SAV - (United States of America)

At Signature Furniture customer service is always our goal.  And we like all companies in business have made our fair share of mistakes.  Some mistakes and unsatisfactory issues are mistakes made internally, while others may stem from doing business with an array of various manufacturers throughout the nation.  

Any time our customers have had an issue with our service, or their purchase we pride ourselves in going above and beyond to apease that customer, 97% of our customers with complaints we have managed to turn into satisfied, repeat customers.  In business we have come to realize there are, however, those who who regardless of our actions and reactions, we could never please. 

We invite you to come to Signature Furniture shop our quality, shop our prices, experience our phenomenal customer service and get a free onsite interior design consultation for your home, apartment, condo or office space.
Respond to this report!
What's this?

#3 REBUTTAL Owner of company

I extend my apology

AUTHOR: Signature Furniture Showroom - SAV - (United States of America)

I apologize for any inconvenience your patronage of Signature Furniture may have caused.  Unfortunately when dealing with the human element things happen that shouldn't, and like in your situation, those outside of the business suffer.  We have addressed and effectively made a positive change in regards to our customer service and procedures.  So again we do apologize and sincerely hope you would give us another opportunity to come into your good grace.
Respond to this report!
What's this?

#4 Author of original report

Retraction

AUTHOR: Matthew adams - (U.S.A.)

I Matthew Adams concede that my posting was not completely factually accurate. My furniture was  available for delivery to my home on June 29, 2009, but because I was upset at what I perceived as  bad company service, I refused to accept delivery of the furniture. The furniture has been present and ready for delivery since June 29, 2009. Further, it is still and always been there since that time to the present.
Respond to this report!
What's this?

#5 Author of original report

Follow up...

AUTHOR: Matthew adams - (U.S.A.)

Well, we had our court date. And for several months it was reset...by Ms. Singleton (Owner of Signature Furniture & Design).

But...low and behold...the court day has come...and gone...she did not show. The judge read over the case...giggled...and gladly claimed us the victors.

I went with my with to collect the $2,000 owed to us. (Now is the funny & sad part), she told us she was taking it to superior court and her lawyer was setting it up. Kinda funny. She gave me the general location of the lawyer...but did not want to give me the phone number. It turns out the law firm she "claimed" to represent her...was a criminal lawyer...how funny. They know nothing about all of this.

Ms. Singleton (Owner of Signature Furniture & Design)...lied to me...AGAIN!!!

I still have no furniture...she still has MY $2,000.

What she does not realize...I am a frikken bull dog. I WILL get my $2,000. And I will post everywhere...everyday...till I get my money back.

Matthew Adams
Savannah, GA.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X