- Report: #780076
Report - Rebuttal - Arbitrate
Complaint Review: Spirit Airlines
Spirit Airlines2800 Executive Way ,Miramar, FL 33025 Internet United States of America
Spirit Airlines My bag was stolen on a direct flight by one of thier employess . bag never left orginal site Internet, Internet
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clerk at the ticket counter to check my bag that I intended to use as a carry on. I didn't argue and I checked by bag
as instructed. When we arrived in Washington my bag was not there. I made my report immediately. I was told by
Spirit that if the bag was not recovered within 5 days that I could purchase and be reimbursed for any clothing or items that I needed. This policy was also written on the back of their incident report form. After filling out all of the proper paperwork and gathering the receipts, I turned it in to Spirit Headquarters in Florida to Scott Snow, a supervisor in the baggage resolution department before the cutoff date. He looked over the paperwork that I turned in and said that everything looked fine and that they would continue looking for the bag for another 3 weeks. If nothing was recovered, then I would receive a check in the mail for the amount of the bills and receipts that I turned in.
After 4 to 5 weeks passed, I received a phone call from Maxine Harris in Central Luggage Resolution, which I still have in my voice mail, asking for either my itemized bank statements or my original receipts. I was able to send my billing
statements showing where I made my purchases. I finally received a letter in the mail along with a check in the amount
of $64. This did not cover any of the items that were stolen by the airline nor did this amount cover the amount of
clothing that I had to purchase to replace what was stolen. For proof of my communication with Spirit Airlines, I still have all e-mails and voice mails from previous correspondence. In addition to the amount originally requested, I would like the return of all receipts turned in. Incident #110827-000140
This report was posted on Ripoff Report on 09/22/2011 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-My-bag-was-stolen-on-a-direct-flight-by-one-of-thier-employess-bag-neve-780076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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