• Report: #792843

Complaint Review: Spirit Airlines

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  • Submitted: Thu, October 27, 2011
  • Updated: Thu, October 27, 2011

  • Reported By: Brooke — San Diego California United States of America
Spirit Airlines
Internet United States of America

Spirit Airlines Spirit Air HORRENDOUS customer service ABHORRENT staff Internet, Internet

*Consumer Comment: What did you expect?

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I am completely appalled at the lack of customer service, and human decency Spirit Airlines employees exhibited on my recent flights between San Diego and Las Vegas. 

First, in the San Diego airport before the flight to Las Vegas, the woman at the baggage check-in counter was EXTREMELY unfriendly and rude and did not smile once or offer ANY ounce of appropriate customer service.  When we walked up to the counter to check our bags, she offered no pleasantry or greeting, not even a simple hello before quickly telling us that our suitcase was overweight and we needed to take things out of it, even when I asked about paying an additional cost for the overweight bag. I have been on PLENTY of other airlines that offer an additional fee for heavier bags, and do not make their customers stand in the middle of the airport emptying their personal belongings and stuffing them into any open pockets and containers they have.  It was humiliating.  Still, not even a smile from the woman at the counter.

During the flight from San Diego to Las Vegas, the airline staff (flight attendants and even the pilot!!!) were EXTREMELY unprofessional.  I can expect a small amount of joke-telling from the flight attendants, but during the safety procedures and explanations, is not ok. And, it is DEFINITELY not ok (nor does it make me fee very safe) to hear the pilot join in on the joke-telling from the cock-pit.  This does not seem like a very professional or even safe way to run an airline.

On the flight back to San Diego, our plane was delayed 5 hours!!!!!  I can understand a slight delay, even 1-2 hours, but 5 entire hours is COMPLETELY UNACCEPTABLE.  What made matters worse, was again the ATROCIOUS customer service.  The woman at the counter when we checked in for our flight an hour early did not even offer a reason for the delay (which at the time was only supposed to be 1.5 hours) or as much as an apology.  Later while waiting for the flight to arrive, other passengers said they were given vouchers to purchase food, but we were not even offered ANYTHING, not even an apology!  The delay required us to purchase food that we had not planned on spending or budgeted for, as well as a cab fare home because our ride was not able to pick us up so late at night because of the 5 HOUR delay. 

Because of these HORRIBLE experiences, I will NOT be returning as a Sprit customer. Additionally, I have already started and will continue to tell everyone I know that Spirits low prices are NOT worth the HORRENDUS service they provide.  

I have contacted Spirit Airlines on several occasions by email and phone to voice my complaints and have only spoken to people in other countries.  Every time, there has not been one satisfactory answer or response to my complaints.  I was refused a refund for the $60 I paid to join their fare club, as well as any reimbursement for ANYTHING, including the food and cab fare I was FORCED to pay due to the 5 HOUR delay.  I have received nothing but empty apologies and no action, especially from the so-called customer relations representative, Mindy 63133 by email.

This report was posted on Ripoff Report on 10/27/2011 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Airlines/internet/Spirit-Airlines-Spirit-Air-HORRENDOUS-customer-service-ABHORRENT-staff-Internet-Internet-792843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What did you expect?

AUTHOR: Robert - (U.S.A.)

Let me guess you got one of the $9 fares they promote and expected first class service.  Well you get what you pay for, you also get back in attitude what you give.

Perhaps the people that got meal vouchers got them because they were professional when they complained.  Or is it a case where you didn't even ask and figure the voucher fairy would come around and give you a voucher? 

I don't mean to make light of this but this airline is not known for it's customer service.  The only reason(IMO) people fly it is because it is cheap because they are willing to accept that in exchange for less customer service.

By the way I have never flown on Spirit, and probably never will.
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