- Report: #973150
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Wireless
Sprint Wireless6200 Sprint Parkway OVERLAND PARK, KS 66251 San Antonio, Texas United States of America
Sprint Wireless Sham in every sense of the word... San Antonio, Texas
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I held onto my broken phone for 4 weeks. I was sure that , the company wanted their phone back I waited and waited and waited, and never got any indication that they wanted me to return the phone. So after 4 weeks, I threw the phone (which was virtually useless) away in the trash. The very next week like clock work I get a letter in the mail from Sprint. ( A final notice) saying they wanted my phone back, which was something that could not be accommodated. Sprint was now going to charge me 500.00 if I did not send the old phone back. I initially decided to not fight it, I had no way of proving my claim of having the phone until just before a final notice was sent, but after recieveing a recent is connection notice I am suddenly inspired/
First. How can I get a final notice without receiving anything prior?
Secondly I mentioned initially I had left my phone on my car and that is what led to me having to get a new phone in the first place. Let me explain this scenario.
- I work 30 miles from my home I get all the way home and realize that I don't have my phone.
- I use lookout to locate my phone and it says it is near my job.
- I travel back 30 miles in search of my phone.
- To find out its not at work, but on the entrance ramp of I10 west.
- I get out of my car at 9:00 pm and walk up the entrance ramp until I find it.
- My phone is in one spot and my otter box in another (so much for the defender)
- The phone is cracked squashed bent and everything i between.
Now I am sure you are wondering where I am going with all this. ... OK if I had not taken the effort to (1) track my phone and (2) look for it until I found it, I could have simply called reported my phone lost,and used the same service with no obligation to send it back , because it would have not been in my possession. The only reason Sprint would have the opportunity to even get it back is because of the effort I took to find it.
With that said I kept my mouth shut long enough about the situation. I was wiling to pay for it without a fight, but sending me a disconnestion notice.When we are paying our bill on time is ridiculous. You think people have money to just drop 500.00 all of a sudden.
The lesson I take from this is if I ever lose my phone again and I happen to find it broke , Im just gonna leave it where I found it.
Please Sprint make this right. I am willing to put up with the enormous amount of dropped calls, but this is where I draw the line.
This report was posted on Ripoff Report on 11/24/2012 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/San-Antonio-Texas-78222/Sprint-Wireless-Sham-in-every-sense-of-the-word-San-Antonio-Texas-973150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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