- Report: #916134
Report - Rebuttal - Arbitrate
Complaint Review: Stanton Optical
Stanton Optical7615 Dodge St Internet United States of America
Stanton Optical Doesn't honor warranty Internet
In August of 2010 I bought 2 pairs and paid extra for the 2-year extended warranty on frames and lenses, assured this was a good investment. My main pair they had to re-make a couple times, due to various errors, including one pair that did not have a screw in one of the temples - pretty bizarre. They had to special-order the new frame, no biggie though it caused an extra 2 week's delay.
Last week I went in because the weld on one of my temples broke, I would be covered as I was in my 23rd month. I was advised I could get up to 3 pairs of the frames, so I said go for it, he got them all ordered up, and it turned out the SKU was wrong or something, and they could no longer get my frames. which means I would need new lenses too (no-line bifocals with scratch coating and UV protectiona dn a couple other "treatments").
Cory advised me "we're in a gray area here", but he could offer me the 2-fer deal on 2 new pairs, with 20% co-pay on the lenses - which would be $51.20 for BOTH pairs - he repeated that and I clarified - and he would use in-store coupons for all coatings and treatments etc., the only extra being $19 (per pair) for Transitions treatmetn if I wanted that. Also a free eye exam (which is no big deal, always included anyways).
Went in with wife a few days later to pick out frames, Cory then told me he "made a small error in what I told you" and "overstepped my bounds", now it would be $51.80 copay on the lenses PER PAIR, so twice as much!
We argued, I told him I couldn't believe they would be willing to lose a repeat customer over $50, but he said too bad so sad.
I will never refer anyone there again (I had referred wuite a few, even defended tehm when others spoke badly of them).
This report was posted on Ripoff Report on 07/23/2012 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stanton-Optical/internet/Stanton-Optical-Doesnt-honor-warranty-Internet-916134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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