• Report: #437420

Complaint Review: Stonebridge - LeisurePlus - Savings2Go

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  • Submitted: Wed, March 25, 2009
  • Updated: Mon, April 06, 2009

  • Reported By:Findlay Ohio
Stonebridge - LeisurePlus - Savings2Go
2700 West Plano Parkway Plano, Texas U.S.A.

Stonebridge - LeisurePlus - Savings2Go Unauthorized charges to my credit card Plano Texas

*UPDATE Employee: Consumer Affairs Manager

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I had two fraudulent charges made to my credit card, each for $14.95 by LeisurePlus and Savings2Go. They are affilated with Stonebridge Insurance out of Plano, TX. When I called to cancel these charges, they tried to persuade me to keep the two memberships that are NOT annual charges but MONTHLY charges.

I asked where they had gotten my personal information and they said I had made an internet purchase for a household item on Feb. 7th through TV Web. That is not true. I checked my credit card statement and I had not made an internet purchase even near that date.

I tried talking to different people there, even a supervisor. Most all have a heavy Spanish accent and are hard to understand.

Even though I was told that they would credit my credit card for the two memberships, I still called my credit card company and they said I would not be responsible for the two charges. They immediately canceled my card and are issuing new cards with new numbers for the same account. My advice is to anyone making online purchases to use something called a virtual account. Each time you make a purchase, the credit card company gives you a different number that they know goes with your account but it can be used only once and not passed on to another party.

Dianne
Findlay, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/25/2009 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stonebridge-LeisurePlus-Savings2Go/Plano-Texas-75075/Stonebridge-LeisurePlus-Savings2Go-Unauthorized-charges-to-my-credit-card-Plano-Texas-437420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At LeisurePlus and Savings2Go nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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