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  • Report: #18853

Complaint Review: Sun-Rite Publishing Co.

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  • Submitted: Mon, April 15, 2002
  • Updated: Wed, May 15, 2002

  • Reported By:Gautier MS
Sun-Rite Publishing Co.
13681 NEWPORT AVE. #8-622 TUSTIN, California U.S.A.

Sun-Rite Publishing Co. I sent them the money I never recieved the package. dirty SOB's TUSTIN California

*UPDATE Employee: Would you want to do business with someone who called your business a

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Almost two months ago I sent this company the money they required for this work at home mailing program. I was supposed to recieve a package and never did.

I just yesterday wrote them a letter asking for my money back and sent it out today. Whether or not I will recieve my money back I don't know.

These kind of companies that have an appealing program and turn out to be scams really upset me. Don't they know that there are people struggling out there just looking for decent work???? I could have spent that money I sent them on diapers for my 5 month old son!!!!

Sarah
Gautier, Mississippi

This report was posted on Ripoff Report on 04/15/2002 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Rite-Publishing-Co/TUSTIN-California-92780/Sun-Rite-Publishing-Co-I-sent-them-the-money-I-never-recieved-the-package-dirty-SOBs-TU-18853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Would you want to do business with someone who called your business a

AUTHOR: Jennifer - ()

Our company sends out the products ordered by consumers in a timely fashion. On occasion, some packages are inadvertantly misplaced or lost by the Postal Service, en route to their destination.



We rely upon our customers to contact us in writing in the event that they do not receive their package. When we are then made aware of this situation, we immediately send out a new package by Priority Mail, at our own cost. in this case, however, Sarah did receive her package.



How do I know this? I know because the package came back to our office on April 24, along with a request for a refund, which is currently being processed. Perhaps Sarah did not recognize that the package came from our company, since our fulfillment office is located at a different address.



And, if she did receive the package after filing her report, I find it interesting to note that she has not modified her report in the interim. We value our customers and do our best to ensure that they are happy, within the limits of our small staff's abilities.



We are working on the formation of a Customer Service number, which will allow our customers to talk to a live representative, to answer their questions. In the interim, we suggest that they write to us. Thank you for hearing our side.
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