• Report: #381667

Complaint Review: Survey Scout

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  • Submitted: Wed, October 15, 2008
  • Updated: Wed, October 15, 2008

  • Reported By:Westminster California
Survey Scout
www.surveyscout.com Internet U.S.A.

Survey Scout Survey Scout guarantees refund ... but does not respond to refund request Internet

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Before I signed up with Survey Scout, I did read some negative reports here on Ripoff Report. However, Survey Scout guarantees a refund if not completely satisfied. So I signed up and paid their fee through PayPal.

They had a lot of survey companies available. HOWEVER, when I registered with a few of them, I only qualified for a very small percentage of the surveys ... and the companies only pay 50 cents per survey. It would take me forever just to make my money back that I paid Survey Scout.

So, I submitted a ticket to Survey Scout requesting a refund for the reasons stated above. The next day Survey Scout responded back and asked if there was anything they could do to resolve any issues and keep my business.

I responded back and told them No, and restated my reason to cancel.

They NEVER responded again. I submitted a request for a response every day for almost a week, politely asking them to respond and refund my money as per their guarantee. Still no response.

Since I paid through PayPal, I then submitted a dispute through PayPal.

What do you know .... I got a refund immediately.

So, I would recommend to anyone that is facing the same issues with Survey Scout to file a dispute with PayPal, if you paid via PayPal and see if you are also able to get a refund.

Barbara
Westminster, California
U.S.A.

This report was posted on Ripoff Report on 10/15/2008 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Survey-Scout/internet/Survey-Scout-Survey-Scout-guarantees-refund-but-does-not-respond-to-refund-request-Int-381667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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