- Report: #381667
Report - Rebuttal - Arbitrate
Complaint Review: Survey Scout
Survey Scoutwww.surveyscout.com Internet U.S.A.
Survey Scout Survey Scout guarantees refund ... but does not respond to refund request Internet
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They had a lot of survey companies available. HOWEVER, when I registered with a few of them, I only qualified for a very small percentage of the surveys ... and the companies only pay 50 cents per survey. It would take me forever just to make my money back that I paid Survey Scout.
So, I submitted a ticket to Survey Scout requesting a refund for the reasons stated above. The next day Survey Scout responded back and asked if there was anything they could do to resolve any issues and keep my business.
I responded back and told them No, and restated my reason to cancel.
They NEVER responded again. I submitted a request for a response every day for almost a week, politely asking them to respond and refund my money as per their guarantee. Still no response.
Since I paid through PayPal, I then submitted a dispute through PayPal.
What do you know .... I got a refund immediately.
So, I would recommend to anyone that is facing the same issues with Survey Scout to file a dispute with PayPal, if you paid via PayPal and see if you are also able to get a refund.
This report was posted on Ripoff Report on 10/15/2008 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Survey-Scout/internet/Survey-Scout-Survey-Scout-guarantees-refund-but-does-not-respond-to-refund-request-Int-381667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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