- Report: #285390
Report - Rebuttal - Arbitrate
Complaint Review: Symantec- Antivirus Enterprise Ed
Symantec- Antivirus Enterprise Edsymantec.com Internet U.S.A.
Symantec- Antivirus Enterprise Ed Horrible Customer Service, refund, non contact Internet
About two days later I received a call from Symantec wanting a serial number or order number from the Trend Micro product so that they may process my refund. I did not have that information just yet, so asked if I could call them back the next day...
I thought it was too damn easy, because now its been two weeks. I have called their number the customer service rep gave me numerous times. Ever since the first call I have been disconnected, hung up on, transferred, and told to call another number. Aside from the lack of English speaking employees, I am completely PI**ED off at the customer service!!
As I sit here typing up this report, I look at the clock and it has been exactly 2.5 HOURS since I have have started trying to contact someone...ANYONE...who can just take this damn serial number and I can get my refund. I have been on constant hold for the last 45 mins. I feel REALLY sorry for anyone who has an actual emergency issue with this product, because I highly doubt it will be resolved within this next year.
Thank god for credit cards. I always have the fall back of filing FRAUD on this transaction. Which is looking to be a very good possibility pretty damn soon.
I HIGHLY RECOMMEND STEARING AWAY FROM ANY SYMANTEC PRODUCTS, because you WILL be on your own maintaining it!
Garretson, South Dakota
This report was posted on Ripoff Report on 11/19/2007 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec-Antivirus-Enterprise-Ed/internet/Symantec-Antivirus-Enterprise-Ed-Horrible-Customer-Service-refund-non-contact-Internet-285390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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