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Report: #906004

Complaint Review: T-Mobile Online - Internet

  • Submitted:
  • Updated:
  • Reported By: Theresa Williams — Richmond Virginia United States of America
  • Author Confirmed What's this?
  • Why?
  • T-Mobile Online Internet United States of America

T-Mobile Online T-Mobile cellular Created multiple accounts using one order Internet

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I am a new customer of T-Mobile and already the company has disappointed me. I submitted an order for a new account and phone. The online system I used led me through the process by having me pick out a free phone, no activation fee, etc. The process was very simple and I appreciated the convenience. Once I got to the end of the order and I input my credit card info, the system that once told me I would not pay any fee at all, then advised me I would have to pay a deposit. That was fine I clearly understood, however, when I realized the credit card information I gave was not the correct card to use, I quickly went back in to the shopping cart, an option that was on the same page as the deposit info, and I made a few changes to my order. I then returned and was prompt to give my credit information once again. That's when I made the biggest mistake, I used a different card and was given an order number to reference. I checked both my accounts because I had a strange feeling, even though I did not complete the first order, they may have tried to take the funds from the card. I was right, both cards had a hold on it. I immediately contacted T-mobile customer service and was assured by the representative only 1 order was in the system," dont worry we will not draft your account, your fine. " Yea Right! T-mobile not only drafted the account another customer service representative told me the phone was going to be delivered to an incorrect location and if no one accepts it then I can get UPS to ship it back. I was like huh...what! I checked UPS system and the sender has to contact them to make delivery changes not the receiver. I was also told, I would be refunded back the extra deposit and the 2nd account would be deleted with no termination fee. I am really feeling as if I should send both phones back. We will see and I will definitely give an update.

This report was posted on Ripoff Report on 07/02/2012 10:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-online/internet/t-mobile-online-t-mobile-cellular-created-multiple-accounts-using-one-order-internet-906004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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