This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I am a new customer of T-Mobile and already the company has disappointed me. I submitted an order for a new account and phone. The online system I used led me through the process by having me pick out a free phone, no activation fee, etc. The process was very simple and I appreciated the convenience. Once I got to the end of the order and I input my credit card info, the system that once told me I would not pay any fee at all, then advised me I would have to pay a deposit. That was fine I clearly understood, however, when I realized the credit card information I gave was not the correct card to use, I quickly went back in to the shopping cart, an option that was on the same page as the deposit info, and I made a few changes to my order. I then returned and was prompt to give my credit information once again. That's when I made the biggest mistake, I used a different card and was given an order number to reference. I checked both my accounts because I had a strange feeling, even though I did not complete the first order, they may have tried to take the funds from the card. I was right, both cards had a hold on it. I immediately contacted T-mobile customer service and was assured by the representative only 1 order was in the system," dont worry we will not draft your account, your fine. " Yea Right! T-mobile not only drafted the account another customer service representative told me the phone was going to be delivered to an incorrect location and if no one accepts it then I can get UPS to ship it back. I was like huh...what! I checked UPS system and the sender has to contact them to make delivery changes not the receiver. I was also told, I would be refunded back the extra deposit and the 2nd account would be deleted with no termination fee. I am really feeling as if I should send both phones back. We will see and I will definitely give an update.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.