- Report: #81055
Report - Rebuttal - Arbitrate
Complaint Review: TXU Energy
TXU EnergyPO Box 100001 Dallas, Texas U.S.A.
TXU Energy charging us when we requested service with another electric company Dallas Texas
*UPDATE EX-employee responds: How deregulation works in Texas
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I called TXU to dispute the charges and see why they would bill us since we requested Green Mountain to be our energy provider. They told me they do not show (in their records) that we canceled our service with them and it is not possible for someone to have two electric companies. Also since ordering servce through TXU. that automatically cancels out my service with Green Mountain. I told them we are not paying this bill since we asked them to cancel our service. They told me that if I don't pay my bill, my credit report will be messed up. I called Green Mountain to see if we still have service with them and although they said no, which company I requested service with first, we should have service with. I called TXU back and got the same run-around about their records not showing us canceling our service. They were extremely rude to me over the phone and stated "That's not our problem" when I had mentioned I had told them to cancel our service with them.
Apparently TXU thinks they can get away with playing a game with us since we are unable to use a new provider until the end of the billing cycle.
We would like to know if there is a lawsuit against them.
This report was posted on Ripoff Report on 02/19/2004 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/TXU-Energy/Dallas-Texas-75310-0001/TXU-Energy-charging-us-when-we-requested-service-with-another-electric-company-Dallas-Texa-81055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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