• Report: #224089

Complaint Review: The Loan Consultants | Ripoff Report Verified™ …businesses you can trust. The Loan Consultants’ goal to establish international network of independently owned & operated loan brokerage companies. Affiliated companies offer highly personalized service, assisting with cutting through red tape involved in securing loans from banks & other lending institutions. The Loan Consultants is oldest & largest Loan Broker Affiliate Program in the world.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, December 06, 2006
  • Updated: Mon, June 23, 2014

  • Reported By:Toronto Ontario
The Loan Consultants, The International Loan Consultants
4201 Wilshire Boulevard, Suite 501 Los Angeles, California 90010 Toronto, Ontario Canada

The Loan Consultants, Inc REVIEW: The Loan Consultants, Inc. dedicated to 100% total customer satisfaction. The Loan Consultants, Inc. past & current approach to business focused on providing highest quality training and consulting services to clients. Boston, Los Angeles, Stamford, Toronto, Washington, D.C. Massachusetts
*UPDATE: The Loan Consultants, Inc. pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The Loan Consultants, Inc. recognized by Ripoff Report Verified™ as a safe business service.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to The Loan Consultants, Inc. for its commitment to excellence in customer service.

Ripoff Report’s discussions with The Loan Consultants have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The Loan Consultants listens carefully to client concerns and sees them as an opportunity to learn from the past and become more efficient as a company in the services offered and the support for those services.

The Loan Consultants management team has informed us that their personal philosophy is to view clients as a precious resource. [continued below]....
..... Since 1983, the management and staff have worked tirelessly to establish a reputation for customer satisfaction that is the envy of their industry. The Loan Consultants believes that always putting their customers first is the foundation for a successful enterprise both now and in the future.

In conducting personal interviews with The Loan Consultants Executives Ripoff Report discovered their business philosophy is based on the premise that strives to “provide full disclosure to their customers and never make promises that we cannot keep. We recognize that our program is not for everyone and we thoroughly screen all candidates to ensure they are a good fit”. The Loan Consultants mission statement says it all: "To maintain our position as the premier Loan Broker training organization by providing the best quality training, support and customer experience available”. One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “The Loan Consultants and Mr. Toolan really took their time and allowed me to get all of my questions answered without ever feeling pressured to buy. Overall, I am very pleased with my decision to join and excited about the opportunity.”


The Loan Consultants is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Dan Alaniz during an on-site inspection held by a third party verification company with no biases toward The Loan Consultants, Inc.

The Loan Consultants, Inc. is a company specializing in developing a network of third-party individuals who can go out and represent consumers and business owners at the closing table. “The basic business model… is to provide the best opportunity for what they need. The Loan Consultants’ vision started with people who were looking for residential mortgage financing. As the market grew, the business evolved into business financing about 20 years ago,” explains Dan Alaniz, a representative of the company. Leads for The Loan Consultants are typically acquired through their business website, which has search engine optimization that drives customers to The Loan Consultants website, based on the search they entered. “We also invest heavily into print publication [advertising],” in publications such as the Wall Street Journal, USA Today, and Success Magazine, explains Mr. Alaniz.

A typical customer experience begins with an introduction to The Loan Consultants’ program, including a synopsis of what they do and what they can do for the customer. The synopsis is then followed by a brochure and video, if the customer expresses interest. “If the person is not interested, we want to know immediately, so we do not waste their time. We only want to work with people who really want to do this. [We] see if as a partnership between us and them. It is the very reason we have been in business for 31 years,” states Mr. Alaniz.



THE LOAN CONSULTANTS, INC. Customer Care & Complaint Resolution

Mr. Alaniz states that, fortunately for his business, customer complaints do not occur too often. “It has been a year and a half since we have gotten our last complaint,” he explains. When a complaint is lodged against his company, though, Mr. Alaniz explains that they do have a resolution process in place. “It initially ends up with the support personnel department. From there, it comes to me directly. As the principal, I refer to myself as the promise keeper. I handle all clients’ issues directly,” he states. The first step of the process is to immediately contact the customer directly and try to understand their issue, to ensure that there isn’t just a simple misunderstanding. The staff at The Loan Consultants strives to always listen to their clients, note everything that occurs in the process, and ensure that the client feels he or she got what they paid for. “The client is always receptive due to the detailed notes our staff takes in the process of the program including their goals [and] conversations. If something does come up, our staff can go back with the client and review conversations and the contractual agreement that was signed in the process of joining our company,” states Mr. Alaniz. “We are always willing to listen and retrain, [or] give a partial or full refund, if needed.”

Once a complaint is resolved, The Loan Consultants employ a follow-up procedure to ensure their clients’ continuing satisfaction. The staff at the Loan Consultants also continue to follow-up with their clients once they finished the training for the program, to ensure that they will have success. “The clients are implementing the skills that were taught in the program. In case of a misunderstanding, we redirect them and make sure they are following the necessary steps to their success,” explains Mr. Alaniz. The training program includes a three-day training session at the office of The Loan Consultants. Once training is complete, the clients also have access to a library of training information that can be accessed through a program or through support sites. A support team is also provided to the clients, to offer support for the life of their business, after the client pays the one-time fee.

In response to a complaint posted on Ripoff Report, Mr. Alaniz states that the complaint came from a former client who was seeking to get his money back. “It was not due to him being unsuccessful… He made an unreasonable demand that we give him a full refund and support him for the rest of his life as an affiliate. If we did not do what he asked, he would seek to damage our reputation. We eventually went to litigation, in which The Loan Consultants prevailed. The individual went to Ripoff Report and opened multiple profiles, filing complaints against us,” he explains. Since receiving the complaint, the team at The Loan Consultants has taken measures to try and avoid the situation in the first place. “One of the things we instituted was an interviewing process where we get directly involved. In the past, we would assume that you were the quality person we are looking for. We ask for multiple references for people we put into business and we provide our references to ensure it is a good mutual business relationship,” explains Mr. Alaniz.

Mr. Alaniz and the team at The Loan Consultants recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Ripoff Report gives you the opportunity to get your say in the matter. It’s an important step in our process in getting control of our reputation. Our reputation is very strong and we want people to know and understand that. The opportunity to partner with an organization that provides a mitigation process to deal with complaints is wonderful,” states Mr. Alaniz.

THE LOAN CONSULTANTS, INC. / Statements from the owner.

"I find it to be very personally satisfying when I see someone that has no finance background but, by following our system, they are able to achieve success as a Loan Broker.” Dan Alaniz, President

The Loan Consultants team have expressed that they feel very confident in the quality of training and support they provide. A Senior Manager at TLC stated, "I really have to take my hat off to our training team. They do an excellent job of breaking down the different financial products so that anyone can understand them. I have even seen our company President, Mr. Alaniz, get personally involved in training and even helping affiliates review their deals.”

The Loan Consultants, Inc. believes employee satisfaction is an equally important component of a well-run company. They pride themselves on the fact that their employee turnover rate is among the lowest in their industry. Their current staff averages more than 4.5 years of service with the company. A major reason for their employee retention is the company Presidents’ open-door policy that encourages employee feedback. The fact that their management team regularly shares their affiliate success stories with the entire staff shows our employees the direct impact their efforts are having on peoples’ lives and fosters a positive work environment. Ripoff Report was pleased to learn The Loan Consultants past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. ~ National Equipment Leasing



THE LOAN CONSULTANTS, INC. Lender Testimonials

"I want to extend congratulations to you for completing The Loan Consultants Business Finance Consultant training program, and for making the commitment to yourself to become a successful financial broker. I can assure you that the training that you have received is second to none. You now have a solid foundation to understanding of the finance world and significant opportunity to earn commissions. We wish you all the best, and look forward to working with you to continue your 'on the job' training and closing deals. Once again I want to extend my congratulations and I am confident that you will find your relationship with The Loan Consultants as professional and enjoyable as we have.” ~ National Equipment Leasing

"Congratulations on successfully completing The Loan Consultants training program. We wish you much success with your new business. The Loan Consultants have been an approved broker with our institution for a number of years, and any new company that completes the program is approved as well. As an approved broker, we can get right to work. You're already approved, so we can immediately start qualifying your borrowers and properties.” ~ National Bank

"We have processed millions of dollars of real estate loan requests from the Certified Loan Brokers you have established. We have funded many of their loans and feel you should be complimented on the professional training and guidance you provide these loan companies. I have updated and attached a Broker Loan Referral Agreement to be a signed by each of your Certified Loan Brokers to assure them access to our funding lines and guarantee their commissions.” ~ National Mortgage Banker

STATED IMPROVEMENTS FROM THE LOAN CONSULTANTS

The Loan Consultants, Inc. recognizes that all companies will receive complaints at some point. However, their stated goal is to be proactive and prevent complaints before they occur. With the feedback generated by Ripoff Report’s Investigation, The Loan Consultants, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. They are also committed to full disclosure and have added additional steps in their client interview process to ensure people understand that they are not a get-rich-quick scheme. They also pride themselves on the fact that they currently receive less than one complaint per year. While this is an exceptional track record, the company still believes that all complaints, including any posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. The Loan Consultants understands that, if handled correctly, complaints can be valuable learning opportunities.



In summary, after our review, which included discussions with The Loan Consultants senior management, Ripoff Report is convinced that The Loan Consultants, Inc. is committed to the highest quality in customer care and delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------

The Loan Consultants, The International Loan Consultants DVD shows large busy office with 3 secretaries-In reality its a 10'x10' Rm, with desk and 3 chairs. Toronto Ontario

The Company initially wanted $14,800. Then they offered payment plans. Then they offered discounts. Then they offered me the course for shy of $8,000...and I could bring a 2nd person for free.

They tell you how "EASY" this business will be, and that you can make up to $175,000 yr. They tell you they have over 900 affiliates. Once they get your money, they tell you how difficult this industry is, and they tell you you cannot have the names of the 900 affiliates. ( I think they are afraid of a class action against them. ) They give you a manual on a CD that is full of spelling mistakes and grammar errors.

I advise all to go to their local bank and describe what they are about to pay for to a commercial banker. This company is not representing themselves honestly.

Their free DVD shows a large office environment with 3 busy secretaries. When I got to Toronto, I met their rep. in a 10'x10' room with a desk and 3 chairs.

The company that debited my credit card is from Vancouver, and both Visa and I are trying to locate this phantom office of theirs.(the ph. number goes to some immigration office)

I hope I can save some of you the time and money I wasted with these dishonest folks. I will work hard to post on all consumer web sites.

Art
Toronto, Ontario
Canada

This report was posted on Ripoff Report on 12/06/2006 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Loan-Consultants-The-International-Loan-Consultants/Toronto-Ontario-M5J2N8/The-Loan-Consultants-The-International-Loan-Consultants-DVD-shows-large-busy-office-with-224089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on The Loan Consultants, The International Loan Consultants

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

same company

AUTHOR: I have been F>>>ED - (USA)

i think its the same company. but they are very close to being out of business. at least i think they are.
Respond to this report!
What's this?

#2 Consumer Comment

The Loan Consultants on Wilshire in LA

AUTHOR: BD - (United States of America)

I used the The Loan Consultants of LA many years ago when it's primary focus was on residential mortgages and paid about $ 5000 at the time.  I received good training on how to stack a file and what forms to use, but most importantly, I was skeptical about getting funding sources the first few days and was pleasantly surprised at the quality of funding sources for both mortgages and business loans. 

The office and training at the time was a whole floor of a nice building close to Beverly Hills, so I am wondering if there are different companies using similar names.  I am based in Indiana, and have made my investment back many times over from the initial investment.  Still broker loans from time to time as opportunity presents, and the Loan Consultants still provide support.

Respond to this report!
What's this?

#3 UPDATE EX-employee responds

signed up

AUTHOR: Juggs 23 - (Canada)

i signed up for this training and pay in full. when i had to leave for a family emergency, they wouldn't give me a refund!

Respond to this report!
What's this?

#4 Consumer Comment

price vs. quality

AUTHOR: LuseeLu - (USA)

$14,800 is a small price for what you get back.

Respond to this report!
What's this?

#5 Consumer Comment

nice try...

AUTHOR: paintra1n - (USA)

So can I ask, "Art," why are you filing this rebuttal with a different user name? Because if you were using the same login name, it would say "Update" and not "Ex-Employee" in big red letters to the right of your recent statement.


On top of that, I see you recently changed your name to John and moved from Ontario, Canada, to "Upland, USA," as Ripoffreport shows above your most recent post.


Though you may be a "real person," I have no doubt that your whole report is fake as well as the defaming statements you have made within it.



Respond to this report!
What's this?

#6 Consumer Comment

have you tried..

AUTHOR: johndub - (USA)

calling them and asking very nicely?
Respond to this report!
What's this?

#7 Consumer Suggestion

Avoid dealing with this company

AUTHOR: Bridgette - (Canada)

To avoid dealing with this company and paying them $2000 an hour, look at the relevant topic on ComplaintsBoard - it has all of the necessary information that you would need to do this yourself and then some. These people don't deserve a dime, much less thousands of dollars. We need to put a stop to this here and now.
Respond to this report!
What's this?

#8 Consumer Comment

Waste of time

AUTHOR: Bridgette - (Canada)

They charge you RIDICULOUS fees for information that is freely available online. Once they have your money, they end all communication with you - 6 months later, I still have not heard anything back about the $4509.99 they owe me.. I will not give up until I get my money back.

Respond to this report!
What's this?

#9 Consumer Comment

I was on a payment plan too

AUTHOR: eelino74 - (USA)

The initial agreement was $8000 over 12 months, I had given them my credit card information to authorize $289.90 every 2 weeks and then withdraw it 2 days from the day of the authorization. Little did I realize, they had something else planned for my CC. Long story short, my account was overdrafted SEVEN times by these people and they still claim I owe them money. This is completely ridiculous, someone PLEASE help us fight back!!
Respond to this report!
What's this?

#10 Consumer Comment

Extreme Rip off warning

AUTHOR: Bbb - (U.S.A.)

The Loan Consultants is a major rip off. I know this for a fact. They calim they have solutions for the credit crunch and untapped markets. The incredible tech is someone elses product. The marketing help is letters form two decades ago with lots of misspelling and no intelligence. The untapped markets are so crowded that you could not elbow your way in. How do I know? I am a victim and every day I am reminded of how these people lied in my face and after they got my money, they told me to go to Wells Fargo and Chase bank. Now isn't that worth $12000.

Watch out for this name to not be in business for long, as the number of lawsuits gather steam.
Respond to this report!
What's this?

#11 UPDATE EX-employee responds

Mr. Burnett

AUTHOR: John - (U.S.A.)

Dear Mr. Burnett. Thank you for your not so prompt response. My claims are far from "bogus" though I find the use of such a juvenile term interesting from someone who claims to have a law degree from Georgetown University. The Loan Consultants are full of inconsistencies and I find it laughable that any of my investment was subsidized by any of your lenders, considering that hardly any of the lenders you provided even know who the Loan Consultants are.

Secondly, I did a Google search on your name and while I cannot prove this yet. There seems to be a Kirby Burnett that worked for a vending machine company called Antares that scammed people out of million of dollars.

I'm presently in the process of contacting Jim Parsons of channel 4 news in Pennsylvania to verify it is the same person, but how many persons are named Kirby? Finally, it's really amazing how he recognizes me as a legitimate member of their program in the first part of his response and by the end he is questioning if I'm a "Real Person".

Well, I am real and I'm also "Real Angry"! Mr. Burnett, you are a bald face LIAR and a seedy scam artist who makes his money out of exploiting the weak. May you rot in hell!
Respond to this report!
What's this?

#12 UPDATE Employee

Response to Art, Toronto, Ontario (Loan Consultants)

AUTHOR: Tlc - (U.S.A.)

I want to respond to a complaint registered by Art in Toronto. When Art originally sought out the training of The Loan Consultants in Toronto, the cost was priced at $13,900 + G.S.T. ($14,834.70). Art joined The Loan Consultants months later, at a very rare promotional price ($7995.00), which was subsidized from the full amount by one of our lenders.
The Loan Consultants have not and never will make earnings claims. His statement that we claimed that a Loan Broker's career was easy and would make $175,000 (especially in the 1st year) is completely preposterous. To be sure, anyone believing they could immediately and with ease make an income in this range should seriously question their grasp of reality. We give each prospective Affiliate applicant numerous references of current Affiliate Loan Brokers, which they are free to call. I am confident that none of these referrals would portray a picture of instant wealth or ease of operation. Furthermore, our employees fervently know that earnings claims are illegal and they would be terminated on the spot if they gave the slightest notion of one.
As with Art's statement that we are running a phantom business operation with our D.V.D.'S purportedly showing a fake office with three busy secretaries is completely untrue and libelous. The Loan Consultants have been in operation for almost 25 years with our U.S. base of operation in Los Angeles, California. We also have a fully staffed office in London, England. Till the late 90's, we operated our Canadian Division from Los Angeles. Due to our rapid growth in the Canadian regions, we opened a satellite office in Vancouver. Eighteen months ago, we transferred our satellite Canadian office to Toronto, directly on Bay Street, to better serve our Affiliates. The D.V.D., which portrays a large expansive front office with numerous secretarial staff at work, is actually our main office in Los Angeles. The D.V.D. we use in the United States is actually the same film we use in Canada. We neither implied nor intended for our Canadian prospective Affiliates to believe the office in the D.V.D was our Toronto satellite branch.
Finally, I have never spoken with Art. Every single Canadian Affiliate finishing our training has a direct number, not only to our Toronto office, but also to our office in Los Angeles where our Senior Loan Officers are housed. These Senior Loan Officers not only serve in answering questions for our U.S. Affiliate's, but Canada's as well. Moreover, every Affiliate knows that if a Senior Loan Officer cannot adequately answer an Affiliate's question or demands, our Management has an open door policy. In addition, our contact system, Goldmine, tracks conversations from every phone call we receive. Art's claims that he could never contact us are completely bogus.
In conclusion, we rank as one of the top business opportunities, not only in North America, but the World. We have numerous national and international publications touting our training and services. Furthermore, our complaint history through all known regulation services in our industry in the past 25 years has been nothing but exemplary. We will go to ANY lengths in servicing our Affiliates. We also will go to ANY lengths in protecting our reputation. If Art is actually a real person and has a genuine concern for the lack of service on our part, we would have immediate interest in talking with him. Not only are his written complaints very serious, they are evidently misguided and if done with malicious intent, border upon libelous.

Kirby F. Burnett
Executive Vice President
The Loan Consultants Inc
kirbyb@loanconsultants.com

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory