- Report: #462894
Report - Rebuttal - Arbitrate
Complaint Review: The Mattress Firm
The Mattress Firm156 Stratford Commons #c Winston-Salem, North Carolina U.S.A.
The Mattress Firm Misleading advertising leads to sale of used mattresses Winston-Salem North Carolina
*Author of original report: mattress firm
*UPDATE EX-employee responds: Common Practice
*General Comment: Sorry If I Upset You
*UPDATE EX-employee responds: Common Pratice at the Firm
*Consumer Comment: Sorry to hear about your trouble
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The mattress I selected was shrink wrapped, and looked as though it had been a bit scuffed on a corner--all common events when being moved around, said the salesman. When we picked up the mattress later and cut off the plastic wrapping, we were shocked to find a tag, telling us it had been used and "sanitized" and we were also shocked to discover the strong scent of cigarette smoke! This was a VERY used mattress that smelled filthy!
I called the store to tell them and the first response was "we don't take returns on clearance. The manager quickly relented, however, and has offered us a new version of the same model. They won't deliver, however, and now we are waiting to see if we can obtain this bed or not. I told the manager that I was shocked by this; she didn't seem to acknowledge that this was a problem. I will be contacting other local businesses to see if this is common practice.
Winston-Salem, North Carolina
This report was posted on Ripoff Report on 06/19/2009 07:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Mattress-Firm/Winston-Salem-North-Carolina-27103/The-Mattress-Firm-Misleading-advertising-leads-to-sale-of-used-mattresses-Winston-Salem-No-462894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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