Complaint Review: The Scrapbook Place Kayla DiNardo - Round Rock Texas
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- Author Confirmed
- The Scrapbook Place Kayla DiNardo www.thescrapbookplace.com Round Rock, Texas U.S.A.
- Phone:
- Web:
- Category: Hobby Shops
Www.thescrapbookplace.com Kayla DiNardoThe Scrapbook Place Kayla DiNardo Charged my credit card for products that were never sent. Round Rock Texas
*REBUTTAL Owner of company: Owner's Apology and Offer to Resolve Complaint
Show customers why they should trust your business over your competitors...
In October 2007 I ordered from this site. When I still didn't receive the product by January (they were "back ordered"), I started emailing more. I was told that I would get a refund, but it is August 2008 and no refund and she has long since stopped pretending. She no longer acknowledges my emails. I filed a report with the BBB but they were not able to get her to respond either. My order was only $35.00 but it was my money.
Jan
Arlington, Texas
U.S.A.
This report was posted on Ripoff Report on 08/09/2008 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-scrapbook-place-kayla-dinardo/round-rock-texas/wwwthescrapbookplacecom-kayla-dinardothe-scrapbook-place-kayla-dinardo-charged-my-credit-361083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Owner's Apology and Offer to Resolve Complaint
AUTHOR: Kayla DiNardo - (United States of America)
SUBMITTED: Monday, May 09, 2011
I am so sorry to learn about your experience with my business, the Scrapbook Place.During 2008, my business slowed due to the economy and other factors, which I had no control over. This circumstance had a negative impact on my cash flow and my ability to inventory product. Many customers did experience back orders and the delay in the delivery of their orders.
Today, my business is closed, and I am reaching out in hopes that we can rectify the situation with your order and compensate you for the back ordered items that you did not receive.
Please contact me at 512-825-1498
Sincerely,
Kayla DiNardo
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