June 22- Shipped a package to Bloomington, IN with $1500 worth of insurance. The contents of the package was a computer, with a blu-ray drive in it. Desk clerk's name was 'Danny'. Photo's of the computer's condition before shipping are available. Total cost: $47.69
June 24- Package arrives at 501 N Sunrise Drive in Bloomington IN. Upon opening the package, the blu-ray drive was missing and the case was severely damaged. Pictures and video of the damage was taken, and are available for review.
June 25- UPS picked up the damaged package to assess damages and process the insurance claim.
June 28- The recipient of the package (Matt E.) calls UPS's hotline to inquire about the status of the insurance claim. He is notified that it can take UP TO 6 DAYS to process.
June 29- Notification via tracking on UPS shows that the package arrives back at UPS Store #950.
June 30- The recipient contacts UPS Store #950 about the claim and asks to speak to a manager. No one is available at that time, but gets a call call back 10 minutes later from Brian saying that the claim would not be honored.
July 1- The sender (Matt P.) stops at UPS Store #950 after receiving a voicemail from Danny stating that the insurance claim had been denied. At that time, the sender is told that the insurance had not in fact been denied however, it had yet to be inspected, and so, he susequently left and waited to hear official word.
July 6- The recipient contacts UPS Store #950 and speaks to Brian regarding the claim and is told that the claim has been denied. When he asks about the missing parts, Brian says that there is no investigation or claim for the parts pending. Lawsuit is mentioned.
A few times between July 6th and July 31st I attempted to make contact with the UPS Store #950 to find out about progress regarding the claim. Frustrated with getting the run around on the phone, I visited the store and spoke with a manager / supervisor named Patty. She imformed me that the claim was closed, however, armed with information from a direct source at UPS, I mentioned that UPS's claim was still open, upon which she checked and confirmed that it was still open (after bold face lying to me). Next thing they tried to do was blame the padding / lining of the box stating that it was not thick enough, to which I used a measuring tape and was able to prove that it was in fact thick enough to meet the requirements specified on UPS' website. The most recent claim they have made is that the packaging (which was the original packaging for the case in which I built the computer) advertised the package's content, thus making it my responsibility if a UPS employee stole contents from the sealed package.