• Report: #161374

Complaint Review: Thompson Ford

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  • Submitted: Wed, October 19, 2005
  • Updated: Thu, March 26, 2009

  • Reported By:N/A Tennessee
Thompson Ford
New Manchester Hwy. Tullahoma, Tennessee U.S.A.

Thompson Ford RIPOFF The next Bill Heard! Manipulative, sneaky, and I beleive they would screw their mothers for a penny! Tullahoma Tennessee

*Consumer Comment: Typical Car Deal

*UPDATE EX-employee responds: Thompson Ford is a Rip Off No Lie!!!!

*UPDATE EX-employee responds: Thompson Ford is a Rip Off No Lie!!!!

*UPDATE EX-employee responds: Thompson Ford is a Rip Off No Lie!!!!

*Consumer Comment: Question about value of trade-in

*Consumer Comment: RE: to the Employee comment

*UPDATE Employee: TELL THE WHOLE STORY

*UPDATE Employee: TELL THE WHOLE STORY

*UPDATE Employee: TELL THE WHOLE STORY

*UPDATE Employee: TELL THE WHOLE STORY

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My husband and I are young, but mature beyond our years! We went to Thompson Ford just looking at vehicles and they quickly began handing us keys to anything we wanted to drive! They related to us on personal levels about everything (e.g. budgets, income, family, etc.). We became very comfortable very fast. We didn't go to the dealership to buy or trade, but soon began considering the thought (and signing the papers...). We own a 2005 Ford Escape worth about $16,800 (KBB) to $18,600 (NADA) on trade in and between $21,000 (KBB) to $23,000 (NADA) for retail (which is what they can turn around and sell it to you for) depending on the company the dealership uses to determine used car value.


They showed us a 2004 Ford Explorer with 45k miles on it (It was bigger than our little Escape or we never would have considered it for the miles!) They brought us into an office and kept running back and forth between another guy in charge of finances giving us "monthly payments" to negotiate with. When we wanted something else we would write it on a paper and the salesman would run it back to the other guy, I'm not kidding!!! It was back and forth for hours! Finally we agreed to a "monthly payment" and began signing papers. After thinking about it we said it was too much and we wanted to go home. Then they started lower the "monthly payments" again. I wondered how they were doing this so I asked what exactly they were financing us at and what intrest rate. They told us that state law prohibited them from telling me that until we got into the financial office.

After getting into the financial office they were trying to sell us the vehicle for $3,000 more than it's retail value worth, give us a trade-in of $15,000 (almost $3,000 less than it's trade-in value), and had us at an interest rate of 9.76% when we qualified for like 6.3%. I understand that they have families to feed too, but that is just ridiculous! Like I said you a**h***s, I'm young, but mature beyond my age!!! We left the dealership without signing the contract and never looked back! Some of the people their are very nice and helpful and I feel bad for wasting their time, but in the long run I have to do what's best for me! Please do your homework before going to this dealership. Try kbb.com or nada.com and get the used car value for your vehicle and the retail value for their vehicle before negotiating or signing ANYTHING!

Krystal
N/A, Tennessee
U.S.A.

This report was posted on Ripoff Report on 10/19/2005 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thompson-Ford/Tullahoma-Tennessee-37388/Thompson-Ford-RIPOFF-The-next-Bill-Heard-Manipulative-sneaky-and-I-beleive-they-would-s-161374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Typical Car Deal

AUTHOR: Cory - (U.S.A.)

Thompson used just about every play out of the car dealer's playbook. FIRST, they gave you keys to every vehicle you showed any interest in. They could care less what you needed, as long as you bought a vehicle, ANY vehicle. Second, they became your new best friend by "relating" to you on ANYTHING. "We didn't go to the dealer to buy or trade". Then Why DID you go to the dealer? $16,800 to $18,600 for a FOUR year old escape? Dream on. You can buy a brand new base model for $14,900 or a loaded one for $19,900. Now we get to the interesting part. The amazing part is, EVEN with the economy down the tubes, these rip off car dealers are still trying to make a mint off of each and every deal. They probably picked up that explorer for next to nothing, MAYBE $4 or $5,000. Then tried to sell it to you for $15 or $20,000. You don't really say WHAT they were trying to sell it to you for. "..into an office and kept running back and forth between another guy...giving us monthly payments..". They kept you in the office to seperate you from any outside interferance, they use monthly payments so you wouldn't know how LITTLE they were really giving you for your trade-in and how much they were OVERCHARGING you for the explorer AND they kept you there FOR HOURS, trying to wear you down INTO signing the paperwork. I GUARANTEE they weren't giving you ANY $15,000 for your trade-in. Probably more like $4 or $5,000. Turn around and sell your escape for $12 or $14,000 to the next sucker and make $8 or $10,000, probably what they're making on the exployer and they've made themselves $20,000+ on both sides of the deal. AT LEAST you didn't sign and left. Hey, you can't fault a car dealer for trying. And the sad part IS the OP feels bad that "SHE WASTED THEIR TIME"??? Give me a break!!!!! The car dealer tries to screw her for $20,000 and SHE feels BAD????
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#2 UPDATE EX-employee responds

Thompson Ford is a Rip Off No Lie!!!!

AUTHOR: Previous Employee - (U.S.A.)

This Customer is absolutley correct they get you going so fast that you dont know what you have down until you have purchased a car for god knows what price and god knows what terms. Mike Thomson is this type of man. That's why he closed as of this week. He didn't even own the business and the owner caught him doing things they were not customer friendly. And as for working there you are dismissed if you asked too many questions. Example 2plus 2 is not always 4 it may be 8 one day and 5 the next. As for being customer friendly he hid in his office and we as employees had to make up excuses as to why he wasn't there. TO ALL OF THE PEOPLE THAT HE HAS RIPPED OFF HIS CIRCLE HAS COME ROUND!!!! You Reep What You sew!!!!
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#3 UPDATE EX-employee responds

Thompson Ford is a Rip Off No Lie!!!!

AUTHOR: Previous Employee - (U.S.A.)

This Customer is absolutley correct they get you going so fast that you dont know what you have down until you have purchased a car for god knows what price and god knows what terms. Mike Thomson is this type of man. That's why he closed as of this week. He didn't even own the business and the owner caught him doing things they were not customer friendly. And as for working there you are dismissed if you asked too many questions. Example 2plus 2 is not always 4 it may be 8 one day and 5 the next. As for being customer friendly he hid in his office and we as employees had to make up excuses as to why he wasn't there. TO ALL OF THE PEOPLE THAT HE HAS RIPPED OFF HIS CIRCLE HAS COME ROUND!!!! You Reep What You sew!!!!
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#4 UPDATE EX-employee responds

Thompson Ford is a Rip Off No Lie!!!!

AUTHOR: Previous Employee - (U.S.A.)

This Customer is absolutley correct they get you going so fast that you dont know what you have down until you have purchased a car for god knows what price and god knows what terms. Mike Thomson is this type of man. That's why he closed as of this week. He didn't even own the business and the owner caught him doing things they were not customer friendly. And as for working there you are dismissed if you asked too many questions. Example 2plus 2 is not always 4 it may be 8 one day and 5 the next. As for being customer friendly he hid in his office and we as employees had to make up excuses as to why he wasn't there. TO ALL OF THE PEOPLE THAT HE HAS RIPPED OFF HIS CIRCLE HAS COME ROUND!!!! You Reep What You sew!!!!
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#5 Consumer Comment

Question about value of trade-in

AUTHOR: James - (U.S.A.)

No where on earth is a 2005 ford escape book for 18,000 to 23,000 dollars if your lucky that truck maybe brings 6,000 to 7,000 if it's in decent shape they don't sell for 23,000 new so how about telling the real story if they gave you 15,000 you got a hell of a deal.
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#6 Consumer Comment

RE: to the Employee comment

AUTHOR: Farmer - (U.S.A.)

As I have purchased my fair share of vehicles over the years, both used and new; I have observed that dealerships do not always offer their customers the "best interest rate available". Instead many dealerships (new and used) would rather push people to use their "preferred" financial institutions which charge a higher interest rate to the customer while providing a financial incentive to the dealership who steers the customers their way.

My advise would be to arrange financing before even stepping onto the lot of a car dealership. If they refuse to work with your financial institution it is time to move on and find a different dealership. How they treat you on the front end of business (selling you the car) can often be a good indication of how they will treat you on the back end as well (when you need service work done).
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#7 UPDATE Employee

TELL THE WHOLE STORY

AUTHOR: The Truth - (U.S.A.)

PLEASE TELL THE WHOLE STORY. 1. THE INTEREST RATE YOU GET FROM THE BANK, IS THE RATE YOU DESERVE (SOMETIMES BETTER). THE DEALERSHIP HAS NOTHING TO DO WITH YOUR CREDIT SCORE. 2. IF YOU OWE MORE FOR YOUR VEHICLE THAN IT'S WORTH, THAT'S NOT OUR FAULT EITHER. WE ALWAYS ENCOURAGE OUR CUSTOMERS TO PUT MONEY DOWN, PAY SALES TAXES UP FRONT, AND GO WITH A SHORT TERM LOAN, SO THEY WON'T BE UPSIDE DOWN. WE WILL NEVER SELL YOU A VEHICLE FOR OVER RETAIL. OF COURSE IF YOU HAVE NEGATIVE EQUITY, THAT WILL BE ADDED TO THE TOTAL AMOUNT FINANCED. 3. MOST FOLKS LIKE THESE TRADE TOO OFTEN, GET OVER THEIR HEAD, COME IN AND DON'T KNOW WHY THEY CAN'T LOWER THEIR PAYMENT WITH $0 DOWN. THIS IS THE DOWNFALL OF THE U.S.A., AND COULD CAUSE BANKS TO QUIT LOAN ANY MONEY TO PEOPLE IN THIS SITUATION.
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#8 UPDATE Employee

TELL THE WHOLE STORY

AUTHOR: The Truth - (U.S.A.)

PLEASE TELL THE WHOLE STORY. 1. THE INTEREST RATE YOU GET FROM THE BANK, IS THE RATE YOU DESERVE (SOMETIMES BETTER). THE DEALERSHIP HAS NOTHING TO DO WITH YOUR CREDIT SCORE. 2. IF YOU OWE MORE FOR YOUR VEHICLE THAN IT'S WORTH, THAT'S NOT OUR FAULT EITHER. WE ALWAYS ENCOURAGE OUR CUSTOMERS TO PUT MONEY DOWN, PAY SALES TAXES UP FRONT, AND GO WITH A SHORT TERM LOAN, SO THEY WON'T BE UPSIDE DOWN. WE WILL NEVER SELL YOU A VEHICLE FOR OVER RETAIL. OF COURSE IF YOU HAVE NEGATIVE EQUITY, THAT WILL BE ADDED TO THE TOTAL AMOUNT FINANCED. 3. MOST FOLKS LIKE THESE TRADE TOO OFTEN, GET OVER THEIR HEAD, COME IN AND DON'T KNOW WHY THEY CAN'T LOWER THEIR PAYMENT WITH $0 DOWN. THIS IS THE DOWNFALL OF THE U.S.A., AND COULD CAUSE BANKS TO QUIT LOAN ANY MONEY TO PEOPLE IN THIS SITUATION.
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#9 UPDATE Employee

TELL THE WHOLE STORY

AUTHOR: The Truth - (U.S.A.)

PLEASE TELL THE WHOLE STORY. 1. THE INTEREST RATE YOU GET FROM THE BANK, IS THE RATE YOU DESERVE (SOMETIMES BETTER). THE DEALERSHIP HAS NOTHING TO DO WITH YOUR CREDIT SCORE. 2. IF YOU OWE MORE FOR YOUR VEHICLE THAN IT'S WORTH, THAT'S NOT OUR FAULT EITHER. WE ALWAYS ENCOURAGE OUR CUSTOMERS TO PUT MONEY DOWN, PAY SALES TAXES UP FRONT, AND GO WITH A SHORT TERM LOAN, SO THEY WON'T BE UPSIDE DOWN. WE WILL NEVER SELL YOU A VEHICLE FOR OVER RETAIL. OF COURSE IF YOU HAVE NEGATIVE EQUITY, THAT WILL BE ADDED TO THE TOTAL AMOUNT FINANCED. 3. MOST FOLKS LIKE THESE TRADE TOO OFTEN, GET OVER THEIR HEAD, COME IN AND DON'T KNOW WHY THEY CAN'T LOWER THEIR PAYMENT WITH $0 DOWN. THIS IS THE DOWNFALL OF THE U.S.A., AND COULD CAUSE BANKS TO QUIT LOAN ANY MONEY TO PEOPLE IN THIS SITUATION.
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#10 UPDATE Employee

TELL THE WHOLE STORY

AUTHOR: The Truth - (U.S.A.)

PLEASE TELL THE WHOLE STORY. 1. THE INTEREST RATE YOU GET FROM THE BANK, IS THE RATE YOU DESERVE (SOMETIMES BETTER). THE DEALERSHIP HAS NOTHING TO DO WITH YOUR CREDIT SCORE. 2. IF YOU OWE MORE FOR YOUR VEHICLE THAN IT'S WORTH, THAT'S NOT OUR FAULT EITHER. WE ALWAYS ENCOURAGE OUR CUSTOMERS TO PUT MONEY DOWN, PAY SALES TAXES UP FRONT, AND GO WITH A SHORT TERM LOAN, SO THEY WON'T BE UPSIDE DOWN. WE WILL NEVER SELL YOU A VEHICLE FOR OVER RETAIL. OF COURSE IF YOU HAVE NEGATIVE EQUITY, THAT WILL BE ADDED TO THE TOTAL AMOUNT FINANCED. 3. MOST FOLKS LIKE THESE TRADE TOO OFTEN, GET OVER THEIR HEAD, COME IN AND DON'T KNOW WHY THEY CAN'T LOWER THEIR PAYMENT WITH $0 DOWN. THIS IS THE DOWNFALL OF THE U.S.A., AND COULD CAUSE BANKS TO QUIT LOAN ANY MONEY TO PEOPLE IN THIS SITUATION.
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