• Report: #431208

Complaint Review: TicketSpot.com

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  • Submitted: Thu, March 05, 2009
  • Updated: Wed, August 29, 2012

  • Reported By:Whiskeyville Minnesota
6021 South East 27th Street Mercer Island, Washington U.S.A.

TicketSpot.com Ripped-off by ticketspot.com Mercer Island Washington

*UPDATE Employee: We are a secondary ticket market website and tickets may be above or below face value

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I bought two hockey tickets worth $150. I paid $324.
They charged $262 for the two tickets, $48 for "connection fee." I clicked on standard shipping, but somehow got overnight shipping. They charged a 7.5% State sales tax, and the state I live in is 6.8%. The vendor where the tickets came from were cheaper and I could have picked them up myself, but of course they didn't tell me where they came from until after I bought them. This company is just a middleman that you can get around.


Whiskeyville, Minnesota

This report was posted on Ripoff Report on 03/05/2009 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/TicketSpotcom/Mercer-Island-Washington-98040/TicketSpotcom-Ripped-off-by-ticketspotcom-Mercer-Island-Washington-431208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We are a secondary ticket market website and tickets may be above or below face value

AUTHOR: TicketSpot - (United States of America)

Hello! Thank you for your comments. We're sorry to hear about the problems and confusions in regards to your ticket order through us. We at TS are a marketplace through which independent ticket-selling companies and trusted individuals resell tickets to popular sporting, concert, and theater events. This means that the tickets on our site are all being resold and thus re-priced by their respective sellers based on what they think the tickets are worth. The event tickets on our website are therefore going to be priced above or below the face value of the tickets concerned. Some 40% of tickets on the secondary ticket market actually sell for below face value - so you can get some great deals online!

That being said, we understand that many customers are frustrated by paying above face value for their tickets. Please nevertheless note that the mark-up in ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. The sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers. The major point of the resale market is both to keep tickets on the market long after primary sources (eg: the venue) are otherwise sold out and also to allow early access to ticket guarantees before the general onsale of tickets for an event.

Added to that, it's actually not possible for the delivery method you selected during checkout to change randomly during the order process. The only methods we allow customers to choose for order shipments involve FedEx. We require sellers to use FedEx due to the high level of security provided by that service. Tickets are often one-of-a-kind items, so it's important that they arrive quickly after they are shipped by their seller.

Lastly, we at TS don't charge taxes for ticket orders, but taxes may be applicable based on the location of your ticket seller. Some ticket sellers may be headquartered in states that have entertainment-related taxes. Such sellers would process a small tax charge onto your account to comply with their various state laws. (Taxes are generally very rare for ticket orders and so they are not a common concern for customers.)

In this case, too, it's worth pointing out that we at TS are more than just a  middleman... We help to facilitate your ticket transaction by connecting you with your seller and we also monitor the transaction after-the-fact to make sure that things go well for you. You likely would not have  been able to access tickets from the seller concerned if the seller  hadn't been able to list them on our website. We also have additional  guarantees on our site (like our 125% guarantee!) that give you an extra layer of protection for your ticket purchase.

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