TigerDirect.com, Systemax, CompUSA 7795 W Flagler St., Ste. 35
Miami, Florida U.S.A.
TigerDirect.com, Systemax, CompUSA TigerDirect & Deceptive Billing Practices Among Others! Miami Florida
*UPDATE Employee: Mr. Jendryka
I'm a long time customer of TigerDirect.com (TD) as well as their outlet chain here in Illinois. Over the last year I have found that they offer expired rebates to lure people into buying products. Also there is blatant false advertising on their website, mailers and overcharges on your bill. On 7/31/06 I ordered a computer case and power supply that was a package deal (Invoice No: I54651320102). The case came damaged so I called TG for a replacement and the manager tried to get me to keep the damaged case and would knock $15.00 off the price. I said no and that I wanted a new case and was informed that I would have to pay for shipping both ways, again! Needless to say I returned both items.
On to the fall of 2007 when I purchased roughly $1200.00 worth of components from the TD outlet store in Naperville Illinois. I bought a motherboard,CPU,video card and 2 GB of RAM. When I asked a employee behind the counter if they sell retail hard drives and CPU's I was told no TD does not sell retail CPU's or hard drives, which carry a longer warranty for a few extra dollars. I bought the OEM CPU and later found out that they do indeed sell retail HDs and CPUs. Promised in the deal was about $300.00 worth of mail in rebates. The following day I went to fill them out and send them in and noticed that all had expired. I went back to the store to inquire about the deceptiveness of the rebates and how they had expired before I even purchased the items. The cashier basically stated that this was my fault for not checking them before buying the items. I tried to return the items but TD wouldn't accept them as they were already opened. I still have all the receipts.
On 04/03/08 I ordered an Intel E8500 CPU (Order No:W2820098) and when checking out took a screen shot of the bill, as I do with all web orders. The total was $317.57. The next day I went to see my activity at my bank online only to find that TD had credited the $317.57 back to my account and then recharged $319.04 without my authorization or even an email to let me know! I called TD and was told by customer service that the money would be credited back. It still hasn't happened.
On 04/04/08 I ordered two Intel E8500 CPU's (Order No:W2831082) and the total was $647.45. Again I took screen shots of everything. The next day when I checked my account I was charged an additional $650.47 on top of the first charge for what appears to be no reason! When I contacted TD customer service they told me that it was my bank and not them. I then asked for a manager and was put on hold for ten minutes. I ended up calling back and spoke with a gentleman named Arturo Correa who was quite helpful and promised the charges would be removed and that the $1.50 or so from the first order would also be credited. The next day the original charge of $647.45 was removed but not the second overcharge of $650.47! Also not credited was the $1.50 difference from the first order. I am very angry with TigerDirect and the way they do business. They feel they can charge you with whatever they want or "Adjust" the bill as they see fit. I feel like I've been ripped off and lied to so many times that there is no reason not to seek legal counsel. Seeing their reseller ratings really explains a lot. A total of 5,000 ratings and they score a total of 6.90. NewEgg.com which has roughly 4 times that amount at just under 20,000, scores a 9.73. The customer service reps that post there claim their support is second to none but obviously they haven't heard of NewEgg.com. I will be contacting the BBB as well as writing my local state representatives. Maybe a class action lawsuit will follow. I will also be speaking to a lawyer this week.
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