- Report: #1071513
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner Cable20470 Payeras St. Chatsworth, California USA
Time Warner Cable Charged me for phone service, when i never received the equipment or service. $1,160.00 was stolen from TWC Chatsworth California
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Time Warner has stolen $1,160.00 for the past 29 months.
I originally ordered Internet & telephone, but when the tech came to install the services, it seemed like he didn't want to change all the jacks. I was telling him about AT&T phone service and he stated Time Warner was worse and I shouldn't even get it.
I did not receive equipment, I have been charged from March 31, 2011 for phone service that i NEVER received!! i was told today $40.00 extra a month.
They ONLY offered me $200.00 credit and after waiting on hold for over an hour and speaking to four different people RJ, Brenda, Robert & The fourth didnt state her name but lowered my internet to $59.00 for internet a month not including taxes. There is a promotinal rate of 34.99 for 15Mbps
I did a test with Directv and my speed was 1.9Mbps...that's how i found out that I was paying way to much, I stated I paid $110.00 and the Directv tech said i should have Business speed for that price.
So, the speed is not up to par, I just tested my intenet speed and it's at 11.20Mbps when i'm supposedly paying for 20Mbps.
I want my money back!! Or free phone service or internet that equal $1,160.00
Rachel J G
This report was posted on Ripoff Report on 07/30/2013 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Chatsworth-California-91311/Time-Warner-Cable-Charged-me-for-phone-service-when-i-never-received-the-equipment-or-se-1071513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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