• Report: #641992

Complaint Review: Time Warner Cable

  • Submitted: Sat, September 18, 2010
  • Updated: Mon, September 27, 2010

  • Reported By: kelly — The Colony Texas United States of America
Time Warner Cable
2951 Kinwest Pkwy Irving, Texas United States of America

Time Warner Cable TWC Time Warner Cable steals money from checking account and bills for more Irving, Texas

*Consumer Comment: SUDDENLY OUR $150/MO. TIME WARNER BILL BECAME $500/MO

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For one year I was paying TWC $97 a month for cable and DSL.  Mid May I received notification of a bill increase.  I called and the TWC operator adjusted my bill back to $111.08.  On 5/28 I was charged $139.64; $28.56 too much.  I called TWC again and their operator assured me that Id receive a credit for this on my next bill. Well the next bill was $196.36; $85.28 too much; no credit.  I called my bank and instructed them to disallow TWC from debiting my checking account.  I terminated the TWC service on 7/9, so I only received 2/5 of that months service for which I paid in advance.  TWC should pay me back for over charges and the period of time which I did not receive service.  Thats the law.  For this I should receive $66 in refund.  When I returned their equipment I was told that I might receive a partial refund in 6 to 8 weeks.  As a result I instructed my bank to attempt to recover what was owed me.  TWC still owes me $38.42 and refuses to pay!


            5/28                 overcharged                $28.56


            6/28                 overcharged                $85.28



            7/09                 service terminated       $66.00 (refund owed for services not received)


                                    total refund due          $179.84


                                                          -             $141.42 (pending credit at BOA)


                                    minimum still owed   $  38.42


TWC was drafting my checking account.  I stopped that, and my bank was able to recover $141.42.  However TWC still owes me $38.42.  TWC should send me a check for $38.42 and TWC should be investigated for fraud, theft, and racketeering. 


This report was posted on Ripoff Report on 09/18/2010 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Irving-Texas-75063/Time-Warner-Cable-TWC-Time-Warner-Cable-steals-money-from-checking-account-and-bills-for-m-641992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

SUDDENLY OUR $150/MO. TIME WARNER BILL BECAME $500/MO

AUTHOR: Joe - (U.S.A.)

MY BROTHER LOST HIS JOB AND MY COUSIN WAS BEING TREATED FOR A HEART PROBLEM AND SO WE WERE LOOKING FOR WAYS TO CUT  BACK ON THE BILLS. WE LET THE PREMIUM MOVIE CHANNELS GO AND CUT BACK ON THE INTERNET SPEED AND I CUT IT DOWN TO THE BASIC CAB LE AND INTERNET AND WE WERE GOING TO CUT OFF THE PHONE TOO.

WHEN WE GOT OUR NEXT BILL IT WAS DOWN TO $150 A MONTH. WE PAID IT.

WHEN WE GOT THE BILL AFTER THAT, IT WAS FOR $500 FOR THE MONTH. WHAT IT UP WITH THIS? WE CUT EVERYTHING WE COULD AND WE HAVE THIS MUCH OF A BILL????

WE ASKED BILLING DEPARTMENT WHY SUCH A DRAMATIC INCREASE AND WE WERE TOLD BECAUSE OF THE BAD ECONOMIC TIMES PEOPLE WOULD BE STAYING AT HOME MORE SO THEY COULD PAY MORE FOR CABLE FROM THE MONEY THEY WOULD SAVE BY NOT GOING ANYPLACE ELSE.

I HUNG UP POLITELY.

**** YOU ,LADY AND YOUR TIME WARNER GANGSTERS!

THERE WERE TWO PEOPLE WHO CAME BY SEPARATELY AND THEY CLAIMED TO BE FROM TIME WARNER, THEY WANTED THEIR DECODER AND THE VCR WHATEVER IT WAS UNDER THE TV BACK AND, YES, THEY WANTED OUR ROUTER BACK TOO.

I WAS TOLD WHEN WE PURCHASED THAT SERVICE THAT THE ROUTER WAS OURS TO KEEP BUT THESE BASTARDS WERE GOING TO RAISE HOLY HELL ABOUT IT.

I CALLED TIME WARNER TO VERIFY THE FIRST GUY WAS WHO HE SAID HE WAS AND APPARENTLY HE WAS SO HE TOOK EVERYTHING INCLUDING THE ROUTER.

THE SECOND GUY SHOWED UP A WEEK LATER AND ASKED FOR THE SAME STUFF THE FIRST GUY HAD TAKEN AND I VERIFIED HE WAS WITH TIME WARNER. I THINK HE TOOK SOME KIND OF CO-AXEL.

THEY BOTH LEFT THE REMOTE CONTROL BEHIND WHICH WASN'T WORTH ANYTHING AND FINALLY PLAYED OUT. THEY DID NOT ASK FOR IT AND I WAS SO PREOCCUPIED WITH TRYING TO FIGURE OUT HOW OUR BILL HAD GONE UP SO MUCH SO FAST, I FORGOT ALL ABOUT IT.

MY COUSIN WAS VERY ILL AND MY BROTHER WAS MAKING SURE THAT NOTHING ELSE WAS TAKEN EXCEPT WHAT BELONGED TO TIME WARNER.

QUITE A JUMP IN PRICES. THEY KNOW THAT THERE IS A DEPRESSION GOING ON BUT JACKING UP THEIR COST TO MORE THAN 100 PERCENT SHOWS ME HOW GREEDY THEY REALLY ARE. I WOULD RATHER WATCH THE FREE DRECK ON THE NETWORKS THAN TO JACK WITH THESE ARROGANT, GREEDY, RIDICULOUS SCUM!
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