ED Magedson – Founder
Time Warner Cable2951 Kinwest Pkwy Irving, Texas United States of America
For one year I was paying TWC $97 a month for cable and DSL. Mid May I received notification of a bill increase. I called and the TWC operator adjusted my bill back to $111.08. On 5/28 I was charged $139.64; $28.56 too much. I called TWC again and their operator assured me that Id receive a credit for this on my next bill. Well the next bill was $196.36; $85.28 too much; no credit. I called my bank and instructed them to disallow TWC from debiting my checking account. I terminated the TWC service on 7/9, so I only received 2/5 of that months service for which I paid in advance. TWC should pay me back for over charges and the period of time which I did not receive service. Thats the law. For this I should receive $66 in refund. When I returned their equipment I was told that I might receive a partial refund in 6 to 8 weeks. As a result I instructed my bank to attempt to recover what was owed me. TWC still owes me $38.42 and refuses to pay!
5/28 overcharged $28.56
6/28 overcharged $85.28
total refund due $179.84
- $141.42 (pending credit at BOA)
minimum still owed $ 38.42
TWC was drafting my checking account. I stopped that, and my bank was able to recover $141.42. However TWC still owes me $38.42. TWC should send me a check for $38.42 and TWC should be investigated for fraud, theft, and racketeering.
This report was posted on Ripoff Report on 09/18/2010 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Irving-Texas-75063/Time-Warner-Cable-TWC-Time-Warner-Cable-steals-money-from-checking-account-and-bills-for-m-641992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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