- Report: #641992
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner Cable2951 Kinwest Pkwy Irving, Texas United States of America
Time Warner Cable TWC Time Warner Cable steals money from checking account and bills for more Irving, Texas
*Consumer Comment: SUDDENLY OUR $150/MO. TIME WARNER BILL BECAME $500/MO
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For one year I was paying TWC $97 a month for cable and DSL. Mid May I received notification of a bill increase. I called and the TWC operator adjusted my bill back to $111.08. On 5/28 I was charged $139.64; $28.56 too much. I called TWC again and their operator assured me that Id receive a credit for this on my next bill. Well the next bill was $196.36; $85.28 too much; no credit. I called my bank and instructed them to disallow TWC from debiting my checking account. I terminated the TWC service on 7/9, so I only received 2/5 of that months service for which I paid in advance. TWC should pay me back for over charges and the period of time which I did not receive service. Thats the law. For this I should receive $66 in refund. When I returned their equipment I was told that I might receive a partial refund in 6 to 8 weeks. As a result I instructed my bank to attempt to recover what was owed me. TWC still owes me $38.42 and refuses to pay!
5/28 overcharged $28.56
6/28 overcharged $85.28
total refund due $179.84
- $141.42 (pending credit at BOA)
minimum still owed $ 38.42
TWC was drafting my checking account. I stopped that, and my bank was able to recover $141.42. However TWC still owes me $38.42. TWC should send me a check for $38.42 and TWC should be investigated for fraud, theft, and racketeering.
This report was posted on Ripoff Report on 09/18/2010 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Irving-Texas-75063/Time-Warner-Cable-TWC-Time-Warner-Cable-steals-money-from-checking-account-and-bills-for-m-641992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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