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  • Report: #465293

Complaint Review: Travel Jolly - traveljolly.com - GIOVANNI And Summer Bay

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  • Submitted: Fri, June 26, 2009
  • Updated: Thu, July 09, 2009

  • Reported By:jacksonville Florida
Travel Jolly - traveljolly.com - GIOVANNI And Summer Bay
SUMMER BAY,25 Town Center Boulevard Orlando, Maitland,, Florida U.S.A.

Travel Jolly - traveljolly.com - GIOVANNI And Summer Bay Traveljolly CSR emails the confirmation letter 'open dated' for a vacation package and SUMMER BAY encashes the amount of 199$ and 29$ and then travelljolly is not reachable. Orlando, Maitland, Florida

*Consumer Comment: Update

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I purchased a vacation package meant for Florida citizens for 229$ via www.traveljolly.com /Travel jolly csr ( Names i do not remember either tiffany, tracy or Jennifer..i spoke to 3 people).My bank records say that the amount of 228$ has actually been encashed by 'SUMMER BAY'.

supposed to be attending a tour presentaion at Summer bay resort before using vacation package.

It was an open dated package ,only need to make reservation 7 days in advance prior to the travelling date. I called the Travel jolly customer service 1-888-276-4005 in Jan, Mar, April.May. June -everytime my message went in to Voice recorder. No other numbers on Travel jolly website were reachable.Emails were never responded.

Ultimately i called Summer Bay at 352-242-1100 and they said they do not work with Travel jolly anymore and do not find my reservations in thier system.They asked me to conact Travel Jolly.Later after repeated inquiries they said they said they are able to see my name on thier Mercahnt system but they can not help me an again asked me to conact travel jolly.They said only travel jolly can help me.

Traveljolly website does not provide any contact information like office address etc.It's impossible to reach Travel jolly. SUMMER BAY resort csr did gave me a conact name of one Mr.GIOVANNI , 321-287-3119.But Giovanni picks up the phone and as soon as mention about travel jolly he disconnected the phone.

Travel jolly attracts customers and SUMMER BAY ENCAHSES MONEY and route you back to Travel jolly knowing that it's impossible to get reply from Travel jolly.Summer bay said they are in no way responsible for Travel jooly reservations.They only collect money and there ends thier services!!!

Sk
jacksonville, Florida
United States Minor Outlying Islands

This report was posted on Ripoff Report on 06/26/2009 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travel-Jolly-traveljollycom-GIOVANNI-And-Summer-Bay/Orlando-Maitland-Florida/Travel-Jolly-traveljollycom-GIOVANNI-And-Summer-Bay-Traveljolly-CSR-emails-the-confir-465293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Update

AUTHOR: April - (U.S.A.)

Try Summer Bay's main customer service line 888-782-9847
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