- Report: #611735
Report - Rebuttal - Arbitrate
Complaint Review: U Haul Canada
U Haul CanadaInternet United States of America
U Haul Canada Unauthorized charges to My Credit card, Internet
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On Sunday May 30 I checked my email, there was an email from uhaul with a charge of $1200 they had charged on my credit card (unauthorized). I had only signed for $116 we called them and they said the truck was dirty, the steering was messed up and so were the breaks, not our problem about the steering and the breaks so the guy says his manager will call tomorrow. The next day they call and tell me that they are refunding 400 but charging $650 because it cost money to send roadside there and then cleaning and gas (which I was told would be included in the 130) I got mad and got my fiance to call, the girl I talked to told him that they didn't call roadside but that 2 of their guys went down and got the truck out themselves and then gas and cleaning. I then got my mom to call and she only told my mom about the gas and cleaning and nothing about the roadside or sending two guys down to get it unstuck. I asked for pictures and receipts proving that they had to pay all this money on our behalf and alos for pictures of the truck dirty but still have not reiceived them.
This report was posted on Ripoff Report on 06/08/2010 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul-Canada/internet/U-Haul-Canada-Unauthorized-charges-to-My-Credit-card-Internet-611735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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